Keep Order history saved on the device longer than 30 days
Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.
John
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Chanee Marmorstein commented
I dont like that when open orders are older then 30 days it disappears from the clover device and can only be seen through manual searches on the backend.
I like that it only shows orders from within 30 days but if its open it should stay on the device till its paid.
Otherwise it gets lost and the customer will never pay.