Clover Gift Card Order Quantities Result In Multiple Orders & Shipping Fees
There currently isn’t a way to edit the quantity of a Clover Gift Card order once it’s been submitted, not even through Clover Gift Support. The only available option for editing an order is to cancel within one hour. This creates a problem when the required quantity isn’t available as a single order option. For example, if I need 600 cards, I have to place one order for 500 and a second for 100, which results in paying shipping twice and incurring a higher per-card cost for the smaller order.
It’s not reasonable to expect customers who need a custom quantity to place multiple orders, pay more per card, and be charged for shipping more than once. There should be an option to contact Clover Gift Support to modify an order within a certain timeframe, especially when the necessary quantity isn’t listed among the standard options. This would improve the customer experience and make ordering more efficient.
Angelique
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