We are requesting an enhancement to Clover’s Accounting Sync functionality to address how third-party gift card activations, such as eCard Systems, are reported and mapped to QuickBooks Online. Currently, only Clover-branded gift card activations are included in the “Gift Card Activations” field and can be mapped to a liability account in QuickBooks.

However, third-party gift card activations (such as eCard Systems) are imported as non-revenue item sales and are included under Net Sales when synced to QuickBooks, creating confusion and potential double-counting of revenue:

The sale of the eCard Systems gift card is recorded in Clover as a non-revenue item (which is correct), but when synced to QuickBooks, it is being categorized as income because Accounting Sync does not allow these transactions to be mapped to a liability account.

Then, when the eCard Systems gift card is redeemed, the actual sale is also recognized, which results in what appears to be duplicated revenue.

The key issue: Clover’s Accounting Sync does not distinguish between Clover gift card activations and third-party gift card activations. Users cannot independently map 3rd party gift card activations to a liability account in QuickBooks. This severely limits the accuracy of automated bookkeeping and creates additional manual correction work for merchants and their bookkeepers.

Requested Enhancement:
- Allow third-party gift card activations to be mapped separately in Accounting Sync settings.
- Add 3rd party gift card activations as a distinct line item or tender type in the Accounting Sync Sales and Tender Type mapping menus.
- Ensure non-revenue item sales can be appropriately routed to a liability account if the merchant chooses.

Impact:
- Merchants using 3rd party gift cards face inaccurate revenue reporting in QuickBooks Online unless manual adjustments are made.
- Bookkeepers cannot reconcile Clover’s non-revenue logic with the Commerce Sync journal entries.
- Limits Clover’s usefulness for businesses looking to streamline accounting workflows using 3rd party gift cards and QBO.

Thank you for your consideration in helping improve accounting accuracy for Clover merchants using third-party gift cards.