Keep customer Promo opt in status when moving MIDs
I have a prospect I'm working with who is currently being grossly overcharged by their current processor and looking to move to us. They use Promos often, and wanted to know if they'd have the ability to do so after moving to us.
I spoke to presale support and as well to the customer engagement team, and they confirmed that when I move the contacts to the new MID, it does not keep them opted in to Promos.
The customer's opt in to Promos is consent given to the business, not to the MID, so changing the MID should not opt the customers out of Promos.
This is detrimental both to the merchant who will lose the business they gain via Promos, and as well to the customer who will no longer receive notifications they specifically requested. So its a friction point to the sale, but also between the merchant and their customers who are no longer getting informed about their promos.
andrew moran
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