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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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56 results found

  1. Merchant would like to be able to change order number by device with more than a prefix. Idea suggested would be to add an odd and even number option per device.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. The merchant would like to have shipping options when setting up their website for online retail. Currently, the website is only giving pick up options.

    2 votes

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    Planned  ·  1 comment  ·  Orders  ·  Admin →
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  3. both "Gets a list of orders" and "Get a single order" not carry pickup time stamp.

    not inside orderType either.

    please add this field

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  4. Please make the items on the Due shows the photos which makes it much much easier and faster to navigate the menu for the staff

    2 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  5. 1)Not able to put discount for all customers who order online .2) send the order from your phone or comp and sent to pos

    2 votes

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    Deferred  ·  0 comments  ·  Orders  ·  Admin →
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  6. when an item is paid it can then be marked as ship to, partially paid, pick up and once that is done then they can mark it as such. Also create a report so they can see these items in this status.

    2 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  7. I just wanted to leave some feedback about disputesd charges. Whenever we get a dispute, we get no information about what they are disputing. Am I just suppose to say OK, here is $200 back for no reason? I very much would like to know the reason for any dispute charge we get. Do you think you were overcharged for something? Did you hit the wrong tip amount? I need more to work with before I can even attempt to resolve whatever issue they have.

    2 votes

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  8. Their should be an option that allows us to add an item description that will show on the POS and not just the online ordering

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  9. Identical modifiers should have an option to be condensed in one line for each item.

    Currently, if we add the same modifier 20 times to one item, the payment receipt will list it in 20 lines making the receipt absurdly long.

    At least for non priced modifiers, it should list the same identical modifier as "x20".

    Eg. If a customer orders 20 small shirts($0) and 10 large shirts($0) 10 XXL shirts ($4.50):

    40 Cotton Shirt $xx
    20 Small $0
    10 Large $0
    10 XXL. $45

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  10. Pick up/ Shipping order notification with QR code.

    It would be good to have a button "Mark as Completed" on some active orders so when the order is completed it sends a notification via text/email to the customer telling them the order has been completed with a QR code generated if it was marked "for pick up" or the tracking # if marked "for shipping".

    When customer comes to the store to pick up we scan the QR, it would open the order and not allow the release of the merchandise ONLY until it's paid in full for partially paid…

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  11. Add a button to "re-order" in the customer order history. B2B business would be more efficient and convenient if it has a re-order option. Going to customer profile/orders, you select a past order to see the details and you can start a new order with it as a base. After hitting the "re-order" button you are given the chance to check the items the customer wants to re-order in the new order with updated pricing in the register app, following this flow you can even add another option to "add more items from another past order" (in case the customer…

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  12. When doing a special event and you want to have special pricing only if purchased at the event, and the retail location is still open, there should be an option for multiple prices on and individual item. Example, a cigar is $11 in the store but at the event is $10.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. I'd like to be able to block any kinds of discounts on a specific item.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  14. I have two big restaurants that need more flexibility with service charges. The first one needs to have the ability to add more than one service charge to Clover, sometimes they will need one percentage added, sometimes a different percentage added, sometimes both. The second restaurant (as well as the first) needs the ability to have a sevice charge categorized as an auto-gratuityand have it go to the employees responsible for the check. Thanks for your attention

    1 vote

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    Started  ·  0 comments  ·  Orders  ·  Admin →
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  15. For now, when you put something on orders and do not add a payment method, you can only go back one month in order to add payment via the orders app on the duo station. That messes up my system when I get a check futher out than one month of the original date of transaction. I need to be able to see all orders I have ever made and saved via Orders app.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  16. Can the ability to organize items in the register app by alpha-numeric (A to Z) be added?

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. We are a beach chair rental business on one of the busies most beautiful beaches on St. Thomas, VI. Magens Bay.
    We would like to close Tuesdays and Wednesdays permanently to prevent overbookings. Unfortunately, this cannot be done on the Clover dashboard or app. When we pause these days all of our online ordering is turned off for present and future bookings.
    We would like to be able to just turn off the specific days, so we do not have to change the regular schedule for the week and come back and change the days again. This would be very…

    1 vote

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  18. Need to be able to allow over 100 qty for a transaction in a single transaction. We offer catering and when we serve over 100 people, we can't charge in a single transaction over 100 people.

    1 vote

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  19. Currently, we aren't able to merge two open orders. Can this functionality please be implemented? TY!

    1 vote

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    Thank you for submitting your Idea to UserVoice.

  20. Should be able to select check as a form of payment in addition to cash and charge. (I know it's not as common but some businesses do still take checks)

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

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