77 results found
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UI Improvement for Receipt link in Sales Activity
Previously there was a receipt link next to each transaction on the report for the Sales Activity > Orders page. This link opened a new tab when clicked on and made it much easier to see what was purchased and reconcile transactions for each day. Since the most recent update, this functionality has been taken away and moved to a page 2 clicks away for each transaction. When clicking back to return to the order page it returns you to the top of the page instead of the transaction that you were previously on requiring the person to search the…
3 votes -
Allow Multiple Employee Selection when Booking for Specific Services
Employees and customers booking specific services (i.e. couples massage or Spa packages, legal meetings ect) need to be able to choose more than one person or if they don't have a preference, the system needs to auto assign the appropriate number of people for that time slot that way the business does not overbook
2 votes -
Custom Field Availability on Invoicing
Hosted Checkout, Payment Links and Virtual Terminal all have custom field availability but Invoicing does not. This is a gap that needs to be filled so that there is parity amongst payment options.
1 vote -
Updated Transactions Interface Is Creating Accounting Issues
Hi Clover Support,
The previous Clover interface clearly showed a breakdown of each transaction, including the subtotal, tax, and gratuity as separate amounts.
Since the recent update, everything is grouped together, which makes it extremely difficult to reconcile our transactions for accounting purposes. I now have to open every transaction individually to find the breakdown, which is incredibly time-consuming and inefficient.
Is there a way to switch back to the previous interface or restore the separate subtotal, tax, and gratuity columns? The updated format is not effective for business accounting and has made our reporting process significantly more difficult.
Please…
1 vote -
Multi - Day Appointments
Would love to have the ability to schedule multi day appointments
3 votes -
Customer Notes Accessible from Appointment Calendar
It would be extremely helpful to allow stylists and staff to access a customer's notes directly from the appointment on the calendar without having to navigate to the customer profile.
For salons and service-based businesses, customer notes often include critical information such as:
Hair color formulas
Previous services performed
Haircut or styling preferences
Processing times
Product recommendations
Special instructions or client preferencesHaving these notes readily available when opening an appointment or when the customer checks in would improve efficiency, reduce the number of clicks required during service, and provide a better experience for both staff and clients.
Suggested functionality:
…
1 vote -
Class style appointments
I would love to see a class booking feature. For example, a scheduled 1 hour class that has a capacity for 10 customers to register for it. Bookable by time slot, employee, etc.
I would love a product that can support a spin studio, yoga studio, or personal trainers.
1 vote -
Reporting on Custom Fields
Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.
Please add the custom field to the reporting/receipt.
6 votes -
Cash Drawer Management
Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.
10 votes -
Fix 2FA Settings, allows you to disable
The Edit Profile options in the Clover Dashboard currently allow you to "disable" 2FA, with no messaging that this is not allowed.
Merchants are then trying to sign in, and being prompted to turn 2FA back on.
2FA is a requirement, but not updating your settings to match the requirement is Clover's problem. Your ignoring the other submissions on this topic because you assume they want 2FA off, they just want the settings updated so they don't have the appearance of an "option" to turn them off.
1 vote -
Appointment! Unable to Book Multiple Services at the Same Time for Friends or Family
Customers should be able to book multiple services for friends or family in a single booking flow, with SIMULTANEOUS START TIME and a COMBINED CHECKOUT.
This is a critical and very common use case for salons, spas, and beauty businesses, and should be addressed as soon as possible.
Even merchants cannot create multiple services from the calendar that start at the same time, which forces separate checkouts for each service.
2 votes -
Search Functionality For Items Report
Client would like the ability to search items when viewing the items report via the web dashboard, instead of the collapsed columns/ categories interface currently
3 votes -
Limit Appointment Hours
In the Appointment Scheduler it shows a 24 hour block even when no employees are available/ the store is closed. Request to have Appointment Scheduler only show business hours/hours when employees are available to be scheduled to prevent blocks of scrolling
1 vote -
Waivers and Forms
attach form to services directly so they know what waiver to select
3 votes -
Appointments' details in the confirmation email sent to stylist and owner
In the appointment confirmation email currently sent to the business owner, only the appointment time and customer name show. I would be very valuable to the owner that the email also shows the stylist / employee's name the service(s) chosen by the customer, in addition to the date, time duration of the appointment and the customer's name. It would also help if that email would mention the rewards points accumulated by the customer (if applicable).
8 votes -
modifiers / reporting
When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…
4 votes -
No Customer Name? for online appointment made by the customer
When appointments are booked online, customer names do not appear on calendar tiles or even in the appointment details, making it difficult for staff to identify appointments quickly. Customer names must always be displayed by default, this should not be optional or a recommendation.
1 vote -
COMMISSION PAY
In Salons each employee performs a different service, so tip splitting and Commission pay % per service is very important to have.
This will help finalizing the transaction in one payment instead of separate transaction just to payout the tip to the correct employee whom performed the service.2 votes -
Hour by Hour Productivity data
Would like to see the ability to show net sales, hour by hour, for the week/month/several months.
1 vote -
secondary Verification
While travelling please add an option to enable secondary verification by email. Often I do not have access to my primary telephone number as I use a data plan while travelling.
I am sure that I am not alone, I use an eSim and my WhatsApp2 votes
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