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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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62 results found

  1. While travelling please add an option to enable secondary verification by email. Often I do not have access to my primary telephone number as I use a data plan while travelling.
    I am sure that I am not alone, I use an eSim and my WhatsApp

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  2. Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  3. attach form to services directly so they know what waiver to select

    2 votes

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  4. In the appointment confirmation email currently sent to the business owner, only the appointment time and customer name show. I would be very valuable to the owner that the email also shows the stylist / employee's name the service(s) chosen by the customer, in addition to the date, time duration of the appointment and the customer's name. It would also help if that email would mention the rewards points accumulated by the customer (if applicable).

    5 votes

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  5. Why did the sales report suddenly start separating credit and debit? Sure, offer that as an option but we need Visa and Mastercard to be ONE total for ALL Visa and ONE total for ALL Mastercard. We should not have to pull out a calculator at shift change to see if we are balanced! Our system does not differentiate credit and debit and we need our reports to match!

    6 votes

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    Under Review  ·  1 comment  ·  Reporting  ·  Admin →
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  6. In Salons each employee performs a different service, so tip splitting and Commission pay % per service is very important to have.
    This will help finalizing the transaction in one payment instead of separate transaction just to payout the tip to the correct employee whom performed the service.

    1 vote

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  7. CLOVER NEEDS TO HAVE THE OPTION TO AUTOMATICALLY SEND A WAIVER TO THE CUSTOMER IF THEY SELECT A CERTAIN ITEM, LETTING THE CUSTOMER KNOW THE BUSINESS IS NOT RESPONSIBLE AND HAVE THE CUSTOMER ESIGN.

    1 vote

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  8. Be able to make and item available for service and sales at the same time

    1 vote

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  9. When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.

    Please add the custom field to the reporting/receipt.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  11. Bulk entry feature for Appointments.

    Any customer coming from another booking platform with existing appointments must manually add all future appointments one by one. My customer had over 250 appointments, which resulted in nearly 10 hours of tedious error-prone data entry.

    5 votes

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  12. Ability to apply a pricing modification to a service to all future appointments already booked.

    Currently, if an appointment is booked in the future, the service price associated with that appointment can only be updated by editing the appointment and re-adding the same service with the updated pricing. Real case scenario: I am a merchant processing agent and I set up a hair salon using appointments. They decided to raise the pricing by 10% for all their services. I had to manually open up each appointment and add the item for 282 appointments. This took days to complete. I recommend…

    5 votes

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  13. Please give the option for customer to cancel or reschedule their appointments. When they have booked online

    5 votes

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  14. The merchant would like the ability to activate more than 20 gift cards with the same amount at one time. Currently, if a customer wants to purchase 200 gift cards, the merchant can only activate 20 at a time. This limitation means the customer would need to make 10 separate purchases or the merchant would need to activate the cards one by one.

    Raising the activation limit or adding a bulk activation feature would streamline this process, allowing the merchant to activate more than 20 gift cards at once, improving efficiency and customer satisfaction.

    7 votes

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  15. 1 vote

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  16. It would be very beneficial to our business to be able to select multiple devices on one report (sales report and item sales specifically but all would be helpful). I have devices in different areas and it would be great to see which areas were doing the most business or what items they were selling the most without printing every device and manually adding them together.

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  17. Enable ability to allow for recurring appointment scheduling

    8 votes

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  18. allow the selectable provider of a service to rotate when a client has no preference on provider when they book an appointment.

    1 vote

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  19. have appointments to be able to be bookable in certain rooms.
    Massage Room 1
    Massage Room 2

    and then the ability to book by provider.

    then message provider the details

    1 vote

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  20. Employees need to be able to accept their own appointments and manage appointments just as the owner. As a Salon each stylist is in charge of their own schedule to so being able to accept these apts on their own is important. They also need to all be able to access the schedule from their phones.

    3 votes

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