68 results found
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Appointment! Unable to Book Multiple Services at the Same Time for Friends or Family
Customers should be able to book multiple services for friends or family in a single booking flow, with SIMULTANEOUS START TIME and a COMBINED CHECKOUT.
This is a critical and very common use case for salons, spas, and beauty businesses, and should be addressed as soon as possible.
Even merchants cannot create multiple services from the calendar that start at the same time, which forces separate checkouts for each service.
1 vote -
KITCHEN PRINTER BUZZER
STAR KITCHEN PRINTERS HAVE THE OPTION TO ENABLE A BUZZER. CLOVER SHOULD IMPLEMENT THAT FEATURE TO TURN ON BUZZER FOR KITCHEN PRINTER ORDERS.
1 vote -
Phone Number Receipt Formatting
PLEASE allow correct formatting for business phone number on customer facing receipts (per US convention, parentheses and dash (**) **-xxxx. A long, non formatted telephone number looks terrible. Thanks!
1 voteThank you for raising this issue. While we investigate you can update the format on your Clover device.
- launch the Setup App
- browse to Business Information
- select Phone
- use the key pad in enter your preferred formation, including any special characters such as parentheses and dashes
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Recurring Appointment Booking
Is Recurring Appointment Booking on the product upgrade roadmap? A lot of Services Merchants have regular customers scheduled at weekly or monthly recurring appointments. This would be huge for Services Merchants!
Once this is place, if someone has 12 Appointments scheduled, please only send 1 cancellation notice, not 12.1 vote -
COMMISSION PAY
In Salons each employee performs a different service, so tip splitting and Commission pay % per service is very important to have.
This will help finalizing the transaction in one payment instead of separate transaction just to payout the tip to the correct employee whom performed the service.1 vote -
WAIVERS
CLOVER NEEDS TO HAVE THE OPTION TO AUTOMATICALLY SEND A WAIVER TO THE CUSTOMER IF THEY SELECT A CERTAIN ITEM, LETTING THE CUSTOMER KNOW THE BUSINESS IS NOT RESPONSIBLE AND HAVE THE CUSTOMER ESIGN.
1 vote -
Search Functionality For Items Report
Client would like the ability to search items when viewing the items report via the web dashboard, instead of the collapsed columns/ categories interface currently
2 votes -
Be able to make and item available for service and sales at the same time
Be able to make and item available for service and sales at the same time
1 vote -
Reporting on Custom Fields
Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.
Please add the custom field to the reporting/receipt.
5 votes -
1 vote
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Staff Rotation
allow the selectable provider of a service to rotate when a client has no preference on provider when they book an appointment.
1 vote -
Waivers and Forms
attach form to services directly so they know what waiver to select
2 votes -
appointments going to specific rooms AND provider
have appointments to be able to be bookable in certain rooms.
Massage Room 1
Massage Room 2and then the ability to book by provider.
then message provider the details
1 vote -
secondary Verification
While travelling please add an option to enable secondary verification by email. Often I do not have access to my primary telephone number as I use a data plan while travelling.
I am sure that I am not alone, I use an eSim and my WhatsApp2 votes -
See All Devices at Once on Dashboad Reports
I have several devices and need to see their proceeds every day individually. As is I have to drill into every device individually which is very cumbersome vs having them all listed out on one page.
2 votes -
modifiers / reporting
When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…
4 votes -
Different Time Blocks
There should be multiple options for the time blocks for services that aren't 15, 30, or 60 minutes. such as 20 minutes. Our business can't operate and our customers are becoming very unhappy because the wait times are increasing since our stylists are used to 20 minutes. We deal with kids and they are very unpredictable so those 5 minutes make a real big deal.
1 vote -
Cash Drawer Management
Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.
7 votes -
Appointments
When the receptionist books appointments , the receipt is checked out in her name even when employee is logged under their owncode.
Please change so it is checked out under the employee who checked out - this is how we track commission. We can’t do that if it only contains the name of the person who made the appointment - >> or , LEAVE THE APPOINTMENT on the calendar, don’t have them disappear after check out so we can match the service appointment under the employee who preformed it.
This is very important for payroll1 vote -
Bigger Font on Daily Reports
Please need option on Daily terminal reports for larger Font. New Regular & Condensed Reports on the terminal are great, but Older and visually impaired users have a hard time reading such a small font, as well as older P500's have a hard time printing clearly at that font.Somewhere between current font & font used for "Closeout" would be perfect, with bolding on the section titles.
2 votes
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