132 results found
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Customer service
How about instead of hanging up on people calling for quotes and then making them wait for the representatives to finish their new calls, you just have the representative that answered the phone help. The price of your units becomes completely irrelevant when the customer service that is received for asking for a simple quote becomes infuriating. Your system could be free and I wouldn't use it after that experience.
3 votes -
Provide security to prevent chargebacks
Due to increased chargebacks, we have been advised to work with Clover technology to integrate with companies like Cardinal Commerce. Unfortunately, Clover does not have any security features to assist the businesses to prevent fraudulent transactions.
5 votesFeature will be available soon. Please check with your sales representative over the eligibility.
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1 vote
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Website Layout Change
Would like the ability to change the layout and order for how items are listed on the website for customer view
1 vote -
The ability to add a note to show up on the screen before the Customer adds the signature
It will be very useful to have the option to include a note (like a RETURN POLICY ) on the screen so the customer can see it before signing the receipt to help avoid charge backs.
2 votes -
display a customer service email
It would be nice if Clover had an adequate support team. When I need support, I don't want to spend 20 minutes on hold waiting for a CSR who can't answer my question.
8 votes -
Remove banners and promo in clover devices display.
Remove banners and promo in clover devices display.
3 votes -
Column headers should be sortable, a la Excel and other spreadsheets. No merchant I've got likes the "Filter" icon and option.
In "Orders", column headers should be sortable, a la Excel and other spreadsheets. No merchant I've got likes the "Filter" option vs. simply tapping on a column header to sort by that column in ascending or descending order. PLEASE make it like Excel! TY
2 votes -
More UI work needed on mobile
Your user interface on a mobile phone looked okay. But I got an error, :"You are required to complete the following fields: - City". After re-trying on a desktop browser, I saw that the UI on a mobile browser was an accident by your development team. Your server didn't detect a mobile fingerprint. It appears you've made no effort at all to accommodate mobile phones. If you choose to leave things as they are, I would suggest a border around the donor ID fields that would indicate to the user that there is more content to the right. Until, or…
1 vote -
Increase drink price on band nights
Be able to set a "happy hour" type app to add cost to drinks on band nights in stead of paying cover
2 votes -
Make it possible to delay updates or roll back updates
The most recent update has killed the communication between out credit card processing app (Econduit) and our Point of Sale (Vend installed on Ipad). Support says we cannot roll back updates to restore the connection. This has resulted in additional work, delays in checkout, and customer backup at the checkout line.
2 votes -
Notify centralized admin when new items are being added at site level.
Cafeteria sites have ability to add new items, but occasionally set tax flags incorrectly, or fail to add items to tax exemption rules. Would like report that notifies centralized admin of new items added locally so we ensure adherence to proper configuration.
1 vote -
2 votes
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reporting
When printing out shift reports, the employees names should remain in the same order. Instead, the order goes by who clocks in first. At the end of the week when we do payroll it is very time consuming to go through all our shift reports and find certain employees.
3 votes -
differentiate between applicable US help subjects vs help subjects applicable to other countries
I was told that clover.com/help is the only resource available, but that information is only applicable to US users, and some features aren't available to other countries. There is no way to tell on this site what is applicable to the US and what isn't - please adjust for global usage.
1 vote -
Cashout during shifts (multiple times a day) and cashout cash and tips
Can we add functionality where we can cashout multiple time per day but batch out once? Also to have the cashout app reset cash mid-day, and record tips during shifts?
20 votes -
Notifications for Software updates
Merchant is requesting a feature to allow Notifications to pop-up on the Clover devices that acknowledge any upcoming Clover software updates to be aware of changes being implemented in the system.
Merchants are receiving updates that are transaction impacting and have to learn on the 'fly' or call in for support regarding new changes.
19 votes -
Make Immediate Adjustments To The Revised Items Screen On The Website Version of Clover
Just when you think they can't possibly make this worse, the new Items screen on the Clover website is a perfect example of adding more work and time to something that WAS NOT broken.
First, cost needs to be on the main screen. I can't understand why this is not there. You can't sort the items on the screen to how you want to be visually displayed, nor can you adjust the size of each field. The search field MUST include the product code!! The UPC code is in the product code field. Our products, and I will safely say…
2 votes -
support
Ticket Tech Support. The system should have a ticket system into the administration dashboard to report technical problems with out the need to call clover support. Very easy to use and they should have response from someone asap.
12 votes -
Change date format
Would like an option to change date format from Month/Day/Year to Day/Month/Year
4 votes
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