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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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119 results found

  1. 3 votes

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  2. Merchant is wanting a feature from clover to have the capability to import customers from other POS systems. Merchant is also wanting to be able to look up customer using an ID instead of the name.

    3 votes

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  3. One merchant called in looking for a way to filter his customers by transactions - if we could get a new filter added to the Transaction page this would allow merchants to track successful/unsuccessful payments per customer without having to check each individually

    3 votes

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  4. The merchant would like a field to add the guest name in without creating a customer profile

    3 votes

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  5. Have a way to export spreadsheet for customer app customers including the price customers pay for items.

    3 votes

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  6. When creating a new promo in Promos app, make selecting individual items (not just categories) possible. Merchant can only select individual items in the Clover merchant dashboard

    3 votes

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  7. A summary view to see all the businesses that an app user has visited and the reward that has been earned/ offered.

    ie. if a user gets a notification about "$5 for a birthday bonus", they can go into the app and see where that bonus is, rather than go through each business to find out who offered them that bonus.

    Thank you

    3 votes

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  8. Merchant would like the promos sent out to customers available to redeem in their online store.

    3 votes

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  9. The Announcement functionality should allow many more characters and the ability to include graphics. We should be able to communicate to our customers however we choose.

    2 votes

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  10. It is extremely annoying to have 2 customer profiles after they have purchased items, and also set up a membership online

    2 votes

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  11. there needs to be a way to turn off the automatic retrieval of customer names from credit cards. All it does is add useless information to the customer list and make using that feature impossible.

    2 votes

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  12. Other systems allow customers to use a barcode for an employee to search their profile in the system. It would be very helpful if the barcode scanner, (built in or USB) would be able to be an authorized input device within the Customers App.

    2 votes

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  13. Add a Membership Number field in the customer app

    2 votes

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  14. When looking at the customer list on clover.com, I want to be able to sort alphabetically through my customers but there is no way to do this

    2 votes

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  15. Merchant is using the payments service plan and is able to download and use the customer app, create, edit and save customer profiles. But when he processes transactions through VT and assigns a customer to the invoice, the email doesn't automatically populate.
    Merchant is Bert Warakomski. CONTACT: 203-874-4159.

    2 votes

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  16. Merchant wants to have the ability to zero out their customers rewards point with a button, instead of manually adjusting the points. Also they want the capability to adjust all or multiple customers at once.

    2 votes

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  17. Need a method to Zero out Rewards points for quarterly, semi-annual, annual maintenance.

    It's a huge financial liability to not be able to expire points on a regular basis. I need an "easy button" to reset points to Zero for all our customers.

    I have been told by Clover Support to uninstall the app and reinstall it, but that did not work. All the customer data and points were in-tact.

    2 votes

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  18. Since the Station DUO (previously called the PRO) came out i haven't had a more frequently requested suggestion from my retail merchants. Typically if a customer has a phone number or email on file in the customers app the merchant has the ability to select email receipt or text receipt (on file) after the sale. This option is still here w/ the station duo however on the customer facing display the options for email receipt/text receipt will not autofill w/ the customers info on file. Rather if they desire to receive their receipt via text/email they have to manually enter…

    2 votes

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  19. Currently Promo notifications are only able to sent between 11am-7pm EST and any promos sent before or after that time will be delayed until the next time window. Would like to increase the window of time for Promo notifications to be sent. Example 7am-11pm.

    2 votes

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  20. Gift cards are so expensive through clover gift cards and when I submit them there should be a better system to help owners make sure their final design works. The cost is almost not worth offering to customers.

    2 votes

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    0 comments  ·  Gift Cards  ·  Admin →
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