149 results found
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Bulk delete spam customer profiles
Thousands of spam customers were added (not sure how!) and need to be deleted but currently the only option is to do so one by one. They are all from the same invalid domain @example.com so would be very easy to bulk delete. Not sure why this isn't a feature already.
1 vote -
Referral Bonus
Please add the ability to offer a referal bonus to a customer that brings in a friend.
1 vote -
promo
As a business owner, the most basic and essential promo of buy one get one free (BOGO) is missing in your features and there is no good way of doing this. I would think all of your customers would benefit from being able to run that type of a promotion. It could be for the same item, or it could be for select comparable items, or even at a category level. This is not a reward. It is intended to be a promotion to get customers in the door.
1 vote -
Customer Purchase History Transfer
Customer purchase history needs to be able to be transferred from one Clover sales channel to another. At this time there is no 3rd party app to assist with purchase history - only customer name. This is important for repeat business and for the merchant to engage on going with their customers.
1 vote -
Ability to sort Customer list on dashboard by date - newest to oldest
Whenever I pull the customer list from dashboard, the names come out randomly - I would need to have the ability to sort them by date to pull the latest visit instead of having to scroll each - worst, I have to type the name over and over in search field and it is non-productive.
1 vote -
“Points towards perks” should actually reflect points
“Points towards perks” should actually reflect points. I entered a receipt code from a $3k, purchase the receipt said “Get 3707 points towards perks”. Then I entered a code from the same establishment where my receipt said “Get 12000 points towards perks”. I got the same exact 5% off QR for the $12k purchase as the first purchase. So there are no points - this is a garbage gimmick. And if the “point reward” is chosen by the vendor, perhaps you should advise them that not offering a “reward” would be better than finding out they give everyone the same…
1 vote -
Allow more then one reminder to the client to pay their invoice.
Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.
Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.
1 vote -
Exporting contacts for email automation - Moosend specifically
I had square and could sync my customer data to my email platform (Moosend), now I see that I need to purchase an app, however I can't find one that offers compatibility with moosend and I'm not going to switch my email platform. I also can't believe what cost me nothing extra per month (Square), I now have to nickel and dime to add on apps to provide the same features I once had before. I wish there was more INCLUDED with clover.
1 vote -
email collection
Previously, when the charge went through, the options given were to print, email, or text the receipt. That's changed, and now the options are "Print" and "More". In order to email or text the receipt, you have to tap the "More" button first.
Our email and texting collection has dropped to less than 1% after this change. Previously we were getting about 5%. I've tried to talk to customer support about getting this changed back, but I've been told tough luck, try leaving a post on the uservoice page.
1 vote -
Need to add street address this is how we lookup customers. Can't use system at this time because of this . Need Urgent Assistance
Need to add street address this is how we lookup customers. Can't use system at this time because of this . Need Urgent Assistance
1 vote -
Merchant would like a way of offering online redemption for his gift cards or some type of discount that can be redemmed onine
Merchant would like a way of offering online redemption for his gift cards or some type of discount that can be redeemed online.
1 vote -
Reset of rewards
It would be nice to have the rewards reset for the costumers after the limit
1 vote -
rewards
Rewards program should be able to accommodate a merchant with more than one location. It took 4 months to find out that the merchant will have to rescind an account and manually enter rewards on the other account etc. This could not be a more tedious suggestion. I think of all the other major retail stores that use rewards apps and points and it does not work just in one store. This needs to be addressed immediately.
1 vote -
terry.tuel@fiserv.com
Merchant would like Register app to pop up with Customer Name when they put their phone number in Clover Duo customer terminal so they know if that customer is currently in their network or customers app.
1 vote -
order type
Make the ordering process faster for Quick Service Places:
1) Most Pos System ask for Dine In or To-Go at the end not at the Beg. Like the option to prompt just like customer Name at the end.
2) Also, Rather than having to enter customer name , a number is used each time some order with their order. Screen comes up with preselected numbers to click on the screen.
3) Also, Clover printer has the option to print a paper of order number only every time some place an order. Current lots of paper is waisted.
1 vote -
send rewards notifications to customers
merchant would like for customers to receive notifications every time rewards are earned or redeemed.
1 vote -
Emails Delivered to Clients
The ability to track all historical emailed receipts delivered to clients.
1 vote -
Have the option to remove a customer and ban them
We need to be able to block or ban a customer. I had an employee sign up, save customer printed receipts and then collect all of the points and redeem the points on cash paying tables and pocket the discounted amount that was paid.
1 vote -
More Functionality
We are a service business and need to accept booking deposits. I need the additional functions have an area for "Notes" for me to see only, the ability to have two due date, accept partial payment, create templates, create items or services and multiple emails for sharing invoices. Auto Reminders that can be shared.
1 vote -
Customer Engagement
It's too time consuming to "add customer" when you quickly need to take a payment......The suggestion is to show the card holders name in the transaction history so when we need to confirm that a payment was made we can see the clients name, regardless if we did not "add customer"
1 vote
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