43 results found

1. Add Alphabet to the Customer Pin entry point on the numbers

   You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.

   7 votes

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   2 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

2. More prompts when Processing Manually

   Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.

   stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.

   Thanks, 
   Clover Product

3. Able to charge more than $99,999.00

   Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts

   6 votes

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   1 comment  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

4. Revise Customer Information

   You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
   
   Also, seems silly that once we enter the customer we are not allowed access to the full credit card number. WE are the ones that set the customer up.

   You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
   
   Also, seems silly that once we enter the… more

   5 votes

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

5. Ability to resend

   Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

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   0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

6. Virtual Terminal

   A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.

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   1 comment  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

7. sendind out invoices through virtual terminal

   To stop a charge backs ! when we send the virtual terminal invoice That basic email you have created you need to protect us with letting the "PAYEE" put in as much information as possible, like card billing address and an acceptance button with Regs and or disclaimers somebox where they can check off the amount to be charge before pressing the authorize transaction button.
   As of now the person receiving the email only has to enter a card number. Anybody can have the card number is my point. That would help us. Greatly.

   5 votes

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   0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

8. For saved Customers, Email after each payment

   We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

   Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

   For many customers this is inconvenient and they rather pay cash or check. So we had to take the extra time to find the customer email and copy and past it. And customers are still getting impatient.

   We see all our customers want a fast transaction. Collecting money from reoccurring customers should be fast than this. And it was before the update.

   Please add this feature back.

   We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

   Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

   For many customers this is inconvenient and they rather pay cash or check. So we… more

   5 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

   This will be fixed in April 2022.

9. IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT

   MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

   4 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

10. QR code linked to item

    I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?

    3 votes

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    Planned  ·  2 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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11. Invoicing functionality

    I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
    edit or update an invoice after it has been issued and need to be resent
    Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
    Need to be able to forward invoices to another email address
    Need to be able to record a payment for an invoice when paid outside of the system, i.e. if they send an email money transfer or electronic funds transfer.
    Right now, I am having to use the old Square system for these invoices. Please update of inform me of how these tasks can be done. thanks.

    I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
    edit or update an invoice after it has been issued and need to be resent
    Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
    Need to be able to forward invoices to another email address
    Need to be able to record a payment for an invoice… more

    3 votes

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    1 comment  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

12. phil@harbourcitydonuts.com

    Verification of duplicate transaction.

    Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?

    Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet I'm getting asked to verify the $8 transaction isn't a duplicate of the $24 transaction? Really?

    I get that sometimes something glitchy might happen while a card payment is processing so this duplicate transaction prompt could be useful if it worked. The only time I ever had someone come back about a duplicate charge on their statement, the verification prompt never came up. Once every day, I have to reboot the Clover Flex because the network cuts out in the middle of a card authorization. Since it takes close to eternity before the authorization times out, I force reboot the device. Once it's back up and running, I check the transaction log to make sure the payment didn't go through and run the card again. It approves right away and no Verification prompt ever comes up. I'll tell the customer to come back and let me know if they did actually get charged twice and I'll take care of them. Once I had someone come back. No Verification prompt. So you see this feature is useless. Please remove it.

    Verification of duplicate transaction.

    Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?

    Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet… more

    2 votes

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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds. 

    Thanks, 
    Clover Product

13. increase max transaction amount

    Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.

    2 votes

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    Planned  ·  AdminCommunications (Head of Internal Communications, Clover) responded

    This amount is already higher up to $999,999.99 through the Virtual Terminal on Dashboard.  Work is planned to increase on device.

14. For Virtual Terminal

    Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks

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    0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    Clover Product

15. Allow the signature verification prompt to be disabled and a tip line / signature remain on the receipt

    Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.

    2 votes

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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.

    Additionally, we will be removing the signature verification flow in the near term. 

    Thanks, 

    Clover Product

16. AVS Error Code made "explicitly clear" for Clover Terminals and Clover Virtual Terminal

    After dealing with two different merchants, I strongly believe that when a transaction is rejected because of an AVS (Address Verification System) issue, then merchants should have a way to verify what the issue is. if such a way or reason is present, then it needs to become more explicitly obvious as it can be difficult to troubleshoot problems when one cannot find the exact reason code when calling technical support.

    2 votes

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    1 comment  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

17. Refund notes

    Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.

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    0 comments  ·  Refunds/Exchanges  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

    We will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future. 

18. Clover Canada refunds

    Ability to Void refunds

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    0 comments  ·  Refunds/Exchanges  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

19. Supress address on invoices

    It would be nice to be able to supress the business address on the invoice, as our business is in our home and I would like to not share my home address with all my customers. Is there a way to supress the address on the invoices?

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    0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminCommunications (Head of Internal Communications, Clover) responded

    This is in the plan for early 2024.  

    
    

    Looking forward to continue to offer you better solutions for your customers.

    
    

    Thank you 

    Clover Communications

20. Healthcare Plan Payments - Send Invoice via SMS

    Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product