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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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111 results found

  1. Have the ability to enter Canadian zip code along with the letters associated with the zip code when processing a manual transaction.

    2 votes

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  2. Merchant would like to add virtual terminal payment option to mobile dashboard app newest version

    2 votes

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  3. As a Church our parishioners will do their sacrificial giving online either through credit card or through their checking accounts.

    Currently through the Virtual Terminal I cannot input checking account information to payments.
    Please add this feature to your Virtual Terminal it would be very much appreciated.

    1 vote

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  4. 1 vote

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  5. Currently, Clover can either tax everything or tax nothing. This is unacceptable. You can choose to tax everything and then manually remove the tax on non-tax items on the device. But I have hundreds of items and people make mistakes. This should not be hard to program the software to tax or not tax based on what I choose on my Item list in my Inventory

    We need an automated solution. I don't want to rely on cashiers remembering to remove to tax on non- taxables. And I don't want problems paying my Sales Tax to the State.

    1 vote

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    Completed  ·  1 comment  ·  Taxes  ·  Admin →
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  6. We cannot use contactless payments when a debit surcharge is set on the flex. We need to change the software so that the merchant can add tip, then approve surcharge, and then use contactless. More and more people are using there phones and cannot do payments with cards!

    1 vote

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  7. ACH option for Omaha ISO's in the virtual terminal. We are placing merchants with authorize.ner because we cant offer ACH through the Clover Virtual terminal. What wouldn't this be ruled out to all channels especially since we can use Payeezy now. Also should be able to have merchants opt into the ACH feature and have a set fee structure that they agree to.

    1 vote

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  8. I would like the ability to print the receipt at the time the payment is completed instead of having to navigate to the individual transaction afterwards to print a receipt. (I do understand that the receipt can be emailed at the completion of the payment.)

    1 vote

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  9. Co-Pricing and credit credit card fees issues.
    1. Make it possible for Restaurants to add service charges to individual guests not just to the whole table. i.e. If I want to add a CC service fee I can only do so at the table level, but if I have 2 guests at the table and 1 is paying cash I do not want them to be charged the fee.
    2. Co-Pricing would also take care of this issue. When printing a bill have a cash total and a CC total at the bottom of the receipt and have the system…

    1 vote

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  10. Need to add Gift Certificates to Tender Payments. Gift Cards are very expensive to buy and pay monthly fees. If we can make our own Gift Certificates than it will safe us small businesses money.

    1 vote

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  11. 1 vote

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  12. We need to be able to add the a % Transaction Fee as some other systems do if they pay with a credit card. Currently had the feature to calculate it bu on the description says Tax which is not tax and will create discrepancy with the real taxes.

    1 vote

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  13. Givex Gift Card redemption needs a tip option to make it easier on the customer, rather than the server asking the guest if they want to leave a tip and then adjusting the amount manually. It should be a forced tip screen

    1 vote

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    Completed  ·  0 comments  ·  Tipping  ·  Admin →
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  14. When we select an existing Customer to add to a Recurring plan, none of the information pre-populates unless the cardholder already has a card on file. At a minimum, when we find the customer in the search bar & click their name, we'd expect the Cardholder Name, Zip Code, or other completed data fields to populate as they already exist in the Customer database

    1 vote

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  15. Currently the Scan to Order feature which is only available for TSR, makes the client pay for their order BEFORE the order is fired to the kitchen. Not only is this not typical for a Table Service Restaurant environment, the Clover website page for Scan-to-Order implies otherwise.
    https://www.clover.com/pos-systems/scan-to-order
    This makes it difficult for reps to properly promote the feature and we have lost merchants because of this.

    1 vote

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  16. When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.

    Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.

    1 vote

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  17. Printing an itemized receipt from the transactions history.

    So many times I have a customer come back asking for an itemized receipt after their transaction.

    I go into transactions and pull up theirs, print the receipt but it isn't itemized. It only shows the total, the taxes, and the tip.

    We need to be able to print an itemized receipt from the transaction history.

    1 vote

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  18. Before your upgrade, the App would automatically send a carbon copy receipt to my email. Then I could easily forward to my client once at my desktop. Must now manually enter my email each time, with no way to set up my email in settings. Disappointed you took away a service that was convenient for and appreciated by your customers.

    1 vote

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  19. If the card brands will not allow a partial payment to be declined(example, tab is $50, card only has $30 available), then could you add a LARGE POP UP to notify cashier, server, etc that another form of payment is needed to complete the transaction? This gets missed often, especially in busy environments, but almost all merchants seem to have this issue.

    1 vote

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    Hello,

    An enhancement for this has been released within our new UX, which is currently available for Gen3 hardware. Availability on compatible Gen2 hardware will be coming this year.  

    Thanks, 
    Clover Product

  20. A void option needs yo be in place after a transaction is paid for so An entire order doesn't have to get refunded and re entered.

    1 vote

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    Completed  ·  0 comments  ·  Voids  ·  Admin →
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