83 results found
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Manager access to employee app
Manager access to employees app on the employee permissions tab. Very frustrating since I have to be there to add employees to the system
3 votes -
Enhancement Request - No Work Around
Ability to change the server for an order done in the register app, and to get the time that each server assisted the order that was change, to be able to split the tip properly without the need to erase the open form a server and re-open it in the new server.
3 votes -
Disabling Employees when terminated
Disabling employees when terminated without deleting order history/transactions from their profile - so when we transfer servers using clover dining we don’t see everyone names that was terminated who doesn’t work there and make the transfer server in clover dining with ease
3 votes -
Making the the difference between Cashier and Employee
My cashier does only that while my employees are paid by commissions, they can't wait to enter their code for the cashier.
They get paid by commissions and tips, my cashiers are humans and makes many mistakes, on payday it's **** for commissions reports3 votes -
Orders by server view
Busy restaurants make mistakes and often close the wrong sale and the server forgets to filter the sale and then accidentally closes the wrong sale. Can there be a way for a server to log in and ONLY see their sales/orders? This is a MUST for FSR's. They do not want to comingle orders with other servers. This eliminates mistakes overall.. a dollar amount can easily match another open table. Please advise!
3 votes -
Tips amount hidden from employee
The merchant request to have tip amount hidden from employees in the transaction app
3 votes -
3 votes
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Name assigned to email address needs to be editable
The wrong name was used when the initial account was created. You are unable to edit the name on an employee, and even if you delete the employee account and create a new account with the correct name the system will automatically change the name to the wrong original name attached to that email address.
Our RM has advised that the email is like a “fingerprint” in the Clover ecosystem. However it was originally input, errors or not, the system will always revert back to the original. Names should be able to be changed/updated/fixed - at least by the admin/owner.…
2 votes -
Ability to update employee name
Please allow edit employee to change the employee name. Best example is employee gets married. Deleting employee and entering again with new name is not a very good way of doing this.
2 votes -
Merchant stated that he wants to be able to update his employee phone number himself for the 2FA.
Merchant stated that he wants to be able to update his employee phone number himself for the 2FA.
2 votes -
Please revert setting so that employees are able to open the cash drawer manually without providing permission to access the cash log.
Currently, employees must have permission access to both the cash log and the register > open cash drawer. Previously, we were able to setup permissions so that employees can open the cash drawer without providing permission access to the cash log.
2 votes -
Change server after closed sale
Ability to change server after sale. For instances a ticket was rang under wrong person for tips. It gets complicated to keep track of this when you have hundreds of tips to multiple people
2 votes -
Allow employee to pause online orders but not disable it
Employees keep disabling online orders and NEVER turning it back on. Please implement a feature where employees can ONLY pause online orders for a set duration.
Thanks
2 votes -
Allow Individual Cash Logs By Employee
I'd like to see the ability to have each employee have their own cash log. Each employee would start the day with a set amount and any cash transactions performed while logged in as that employee add/subtract to their total. At the end of the day, Clover would give a final total of tips to be paid out from that employee's individual cash total.
2 votes -
Permissions-Opening Cash Draw
Limit employee access to being able to open cash drawer, even in the instance of completing cash transactions, not just manually opening cash drawer.
2 votes -
keep server even if it is cashed out by someone else ie: admin
keep server for tip purposes even if the ticket has been "cashed out" by someone else ie an admin or manager that has access to all orders and transactions. we do this a lot when it is busy and people come up to the bar to pay their bill. the bartender is a manager/admin and can cash out all tickets under her name. but the ticket and tip should stay in the servers name
2 votes -
Fingerprint syncing across devices
Merchants is not happy their station pro keep losing fingerprints and have to add fingerprint for employees. Additionally, from time to time Employee app have error saving the fingerprint. We keep sending diagnostics logs but at the moment we are tired that this keeps happening. We keep getting angry messages and calls from our merchants.
2 votes -
Permissions - Deleting items
Ability for Servers to delete an item before its made. Basically need a separate permission before its made. Do not want to give them ability to delete after its made. Today they have to get manager approval to delete item before its made.
2 votes -
Clover Flex changes the Server when someone else uses a Flex to take a payment for them
When a server has a table and another person (like a manager) brings a Flex to the customer for a payment, the table (and tip) will be reassigned to whoever logs into the Flex and runs the transaction at that table.
This is horrible for the server because only they can take a Flex payment for that table, regardless if they are busy or the customer wants to pay at the bar.
A workaround is to create a ghost account with a password that everyone knows, and then take the Flex to the table with that ghost account, run the…
2 votes -
Cash Drawer Security Ideas
I have a QSR merchant that is counter-service with cashier's, we've been playing with a few ideas for theft prevention as one of the most common ways for employees to steal from the restaurant is manipulating the till.
As a QSR restaurant, they have a very small menu and the prices are very easy to memorize for the cashiers. What is concerning is that the cashier can keep the till open without any alarm, alert, or any notice to the management whatsoever.
Idea 1: Force the cashier to close the till before running another sale regardless of tender, by not…
1 vote
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