87 results found
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4 votes
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Cash Drawer Security Ideas
I have a QSR merchant that is counter-service with cashier's, we've been playing with a few ideas for theft prevention as one of the most common ways for employees to steal from the restaurant is manipulating the till.
As a QSR restaurant, they have a very small menu and the prices are very easy to memorize for the cashiers. What is concerning is that the cashier can keep the till open without any alarm, alert, or any notice to the management whatsoever.
Idea 1: Force the cashier to close the till before running another sale regardless of tender, by not…
3 votes -
Manager access to employee app
Manager access to employees app on the employee permissions tab. Very frustrating since I have to be there to add employees to the system
3 votes -
Merchant stated that he wants to be able to update his employee phone number himself for the 2FA.
Merchant stated that he wants to be able to update his employee phone number himself for the 2FA.
3 votes -
Change server after closed sale
Ability to change server after sale. For instances a ticket was rang under wrong person for tips. It gets complicated to keep track of this when you have hundreds of tips to multiple people
3 votes -
Enhancement Request - No Work Around
Ability to change the server for an order done in the register app, and to get the time that each server assisted the order that was change, to be able to split the tip properly without the need to erase the open form a server and re-open it in the new server.
3 votes -
Permissions-Opening Cash Draw
Limit employee access to being able to open cash drawer, even in the instance of completing cash transactions, not just manually opening cash drawer.
3 votes -
Making the the difference between Cashier and Employee
My cashier does only that while my employees are paid by commissions, they can't wait to enter their code for the cashier.
They get paid by commissions and tips, my cashiers are humans and makes many mistakes, on payday it's **** for commissions reports3 votes -
Orders by server view
Busy restaurants make mistakes and often close the wrong sale and the server forgets to filter the sale and then accidentally closes the wrong sale. Can there be a way for a server to log in and ONLY see their sales/orders? This is a MUST for FSR's. They do not want to comingle orders with other servers. This eliminates mistakes overall.. a dollar amount can easily match another open table. Please advise!
3 votes -
Name assigned to email address needs to be editable
The wrong name was used when the initial account was created. You are unable to edit the name on an employee, and even if you delete the employee account and create a new account with the correct name the system will automatically change the name to the wrong original name attached to that email address.
Our RM has advised that the email is like a “fingerprint” in the Clover ecosystem. However it was originally input, errors or not, the system will always revert back to the original. Names should be able to be changed/updated/fixed - at least by the admin/owner.…
2 votes -
Make the Clock-In Prompt Undismissable
Please make it so employees cannot get passed the lock-screen without clocking in by making the clock-in prompt undismissable. Meaning, when you hit cancel instead of clock-in, you are brought back to the lock screen. This will prevent employees from accidentally processing transactions without being clocked in.
2 votes -
Do Not Allow Transactions to be Processed without Credential Being Clocked In in Shifts App
As a restaurant operator I find it absolutely horrifying and an immense oversight that my employees can process transactions under their own credentials without being clocked in. As a result, these transactions do not appear on the shifts report, but do appear in both the transactions and reporting apps. We hold our credit card tips, as such the employees rely on the shifts report in order to determine how much card tip they are owed and how much cash they must turn in to the house (their total cash sales).
This week I was short, twice, because the "pop-up" to…
2 votes -
Ability to manage Employees at the Multi-Location level
We have multiple locations, but utilize the same employees at those locations. We need the ability to enter an employee once at the Multi-Location level and have the ability to select which location they need to be authorized for. Right now we have to enter the same employee at each location, which is time consuming and the margin for error is greater in not getting Access Code, Role etc the same in each place.
2 votes -
Ability to update employee name
Please allow edit employee to change the employee name. Best example is employee gets married. Deleting employee and entering again with new name is not a very good way of doing this.
2 votes -
refunds
When a manager refunds an item or sale, say for instance a cash sale, the manager then shows a negative cash amount on the manager number, but the server still shows the cash amount. If the manager does multiple refunds for different servers, it become hard to figure out in the instances where the servers hold their own banks.
Turning on refunds in the permissions for servers in not a good option.2 votes -
Please revert setting so that employees are able to open the cash drawer manually without providing permission to access the cash log.
Currently, employees must have permission access to both the cash log and the register > open cash drawer. Previously, we were able to setup permissions so that employees can open the cash drawer without providing permission access to the cash log.
2 votes -
Allow employee to pause online orders but not disable it
Employees keep disabling online orders and NEVER turning it back on. Please implement a feature where employees can ONLY pause online orders for a set duration.
Thanks
2 votes -
Allow Individual Cash Logs By Employee
I'd like to see the ability to have each employee have their own cash log. Each employee would start the day with a set amount and any cash transactions performed while logged in as that employee add/subtract to their total. At the end of the day, Clover would give a final total of tips to be paid out from that employee's individual cash total.
2 votes -
keep server even if it is cashed out by someone else ie: admin
keep server for tip purposes even if the ticket has been "cashed out" by someone else ie an admin or manager that has access to all orders and transactions. we do this a lot when it is busy and people come up to the bar to pay their bill. the bartender is a manager/admin and can cash out all tickets under her name. but the ticket and tip should stay in the servers name
2 votes -
Fingerprint syncing across devices
Merchants is not happy their station pro keep losing fingerprints and have to add fingerprint for employees. Additionally, from time to time Employee app have error saving the fingerprint. We keep sending diagnostics logs but at the moment we are tired that this keeps happening. We keep getting angry messages and calls from our merchants.
2 votes
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