83 results found
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Name assigned to email address needs to be editable
The wrong name was used when the initial account was created. You are unable to edit the name on an employee, and even if you delete the employee account and create a new account with the correct name the system will automatically change the name to the wrong original name attached to that email address.
Our RM has advised that the email is like a “fingerprint” in the Clover ecosystem. However it was originally input, errors or not, the system will always revert back to the original. Names should be able to be changed/updated/fixed - at least by the admin/owner.…
2 votes -
Cash Drawer Security Ideas
I have a QSR merchant that is counter-service with cashier's, we've been playing with a few ideas for theft prevention as one of the most common ways for employees to steal from the restaurant is manipulating the till.
As a QSR restaurant, they have a very small menu and the prices are very easy to memorize for the cashiers. What is concerning is that the cashier can keep the till open without any alarm, alert, or any notice to the management whatsoever.
Idea 1: Force the cashier to close the till before running another sale regardless of tender, by not…
1 vote -
employee permission
employee permission on what they can view. when my staff opens up to create an invoice all my total sales show on the screen. i do not want my staff to see that. it should only show create invoice and in another screen there should be previous invoices. and screen should be accounting reports
1 vote -
Shifts - Logging Staff Out
We need the ability to use the app to LOG OUT staff who forgot to log out and LOG IN staff who forgot to log in. Make life easier and have less payroll issues.
1 vote -
Staff Codes
It would be nice to be able to download the staff - codes - roles to excel. So we can easily see user codes. We have staff that works at two of our companies and it would be nice to easily see what codes they are using to build in other companies.
Or if we have linked companies ..... have an option to build them in more then one company at time of building.1 vote -
Do Not Allow Transactions to be Processed without Credential Being Clocked In in Shifts App
As a restaurant operator I find it absolutely horrifying and an immense oversight that my employees can process transactions under their own credentials without being clocked in. As a result, these transactions do not appear on the shifts report, but do appear in both the transactions and reporting apps. We hold our credit card tips, as such the employees rely on the shifts report in order to determine how much card tip they are owed and how much cash they must turn in to the house (their total cash sales).
This week I was short, twice, because the "pop-up" to…
1 vote -
Employee Filter as Search
Please make the Employee filter in reporting searchable. Merchants (Taxis) may have 600 employees to drop down through...needs to be a searchable field.
1 vote -
Employee's Reporting Permissions Limited to Specific Category
Merchant would like to be able to narrow down an employee's reporting access to a specific inventory category or order type, rather than an all or nothing for Reporting. For example, they have an employee who manages their events. They would like that employee to have access to sales reporting ONLY for the Events category, not ALL sales reporting. Otherwise, all sales reporting access must be disabled and another member of management has to pull and edit the reporting before sending to the events manager.
1 vote -
Make the Clock-In Prompt Undismissable
Please make it so employees cannot get passed the lock-screen without clocking in by making the clock-in prompt undismissable. Meaning, when you hit cancel instead of clock-in, you are brought back to the lock screen. This will prevent employees from accidentally processing transactions without being clocked in.
1 vote -
Ability to manage Employees at the Multi-Location level
We have multiple locations, but utilize the same employees at those locations. We need the ability to enter an employee once at the Multi-Location level and have the ability to select which location they need to be authorized for. Right now we have to enter the same employee at each location, which is time consuming and the margin for error is greater in not getting Access Code, Role etc the same in each place.
1 vote -
Ability to update employee name
Please allow edit employee to change the employee name. Best example is employee gets married. Deleting employee and entering again with new name is not a very good way of doing this.
2 votes -
option to assign tips to different employees
Our business is a grooming salon and our receptionist cashes payments. Therefore the name of the receptionist is on the receipt, but not the groomer who the tip belongs too. There should be a way to assign a service provider to a ticket to account for tips and commission! This seems like a basic feature that any service business needs.
1 vote -
Cash Drawer Permission: If there's an order of $0.00, create a permissions for employees not being able to take it.
Cash Drawer Permission: If there's an order of $0.00, create a permissions for employees not being able to take it. Some merchants complain because there are cases where the employee adds a discount and leaves it on $0.00 and they cannot control the cash drawer movements with that.
1 vote -
Remove Taxes only by Manager
We do have Non-Profits that purchase from us and are Tax Exempt, I would like to have the ability to remove the sales tax to be restricted to Manager's only so that any random employee can't remove taxes from any order (which we are still on the hook for!!)
1 vote -
Manual Card Entry
Merchant do not want any of her employees to have permission to process manual card entries and would like to have the feature remove from all flex 2nd gen devices
1 vote -
Merchant requesting to remove the today's total screen from the employee's screen
merchant employee's are able to see the day's total sale amount after logging out of the admin account
merchant is stating that the device didn't previously show the total sale amount on the employee screen/ merchant has the permissions removed from the employee's permission but they are still able to see the closeout on the screen it comes and it goes after logging out of the admins account
uploaded screenshots of it showing and then disappearing on the employee account I did recommend to closeout out of the application. Tier 3 advised to submit enhancement request since is no permission…1 vote -
Owner Passcode Restricted
Owner passcode should be restricted from being changed or accessed by Admin role.
1 vote -
Employee Name on Non-Table Orders Clover Dining
Employee Name Displayed on Non-Table Order Section like the other section same
1 vote -
Ability to Identify History on Changes; who and when
As a business owner, I have had issues with people accessing other employee codes and making changes that should not have been made regarding our inventory or even deleting orders. It is important to be able to identify changes being made and provide the history and analytics for those things that include information such as; was the change made online or on the clover register, what employee made it, time stamp, and identify the changes made and what it was prior. This would be a valuable tool for owners so we can identify and address sooner than later and reducing…
5 votes -
Two-Factor Authentication is NOT user friendly at all!
It should be our choice if we want to use it and should be able to turn it off or on ourselves. Not user friendly - staff should not need to use their personal phones to get access codes, especially as we ask our staff to keep their phones in their lockers. Getting a landline call to get a code is time consuming and NOT user friendly because if you miss that window of getting the code in, you need to start all over again. The app that we now need to download to apparently make this easier is absolutely…
13 votes
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