Separate Reporting Category for Third-Party Integration Staff Tips
Currently, when digital staff/merchant tips are sent over from third-party online ordering integrations (such as DoorDash via the CREATEPAYMENTRECORD API), Clover’s reporting system does not have a dedicated category to map them to. Because there is no native breakout for online staff tips, the system temporarily places them under the "Cash Deposits" section as a negative/deduction value and attributes them to "No Device".
This behavior is causing massive confusion for merchants during financial reconciliation, as online digital tips appear to be incorrectly impacting and deducting from their physical net cash balances.
Requested Enhancement:
We need a dedicated, separate reporting line item or category specifically for Third-Party Integration Staff Tips within Clover Reporting.
Isolate from Cash: These digital integration tips should not default to the "Cash Deposits" column or show up as negative cash values.
Clear Attribution: Provide a distinct reporting breakout so merchants can clearly see staff/merchant tips originating from API integration order payloads separate from standard in-store tips and physical device data.
This change will prevent financial reporting mismatches, eliminate merchant confusion regarding unexpected cash deductions, and streamline bookkeeping for any restaurant using third-party online delivery channels
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