Prompt for Clover Rewards enrollment when paying a previously opened/held order
Description:
Currently, the main opportunity to enroll a new customer in Clover Rewards on the Register happens when initiating a new transaction or at the Pay / Post-pay screen on a fresh order. However, when an order is started and then left open (held, saved, or suspended) so the customer can return later for payment, there is no reliable prompt to sign the customer up for Rewards when the order is reopened and paid. This creates friction and causes many enrollment opportunities to be missed—especially in restaurants, service businesses, or any environment where orders are commonly held open.
Requested improvement:
When a previously opened/held order is reopened and the merchant selects Pay (or reaches the Post-pay Rewards screen), please display the same phone/email enrollment prompt that appears on new transactions, so staff can easily enroll the customer at that moment. This would significantly increase Rewards enrollment rates and reduce staff friction without changing the existing flow for immediate transactions. Thank you!
Pedro Rodriguez Riopedre
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