336 results found
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upload tax rate file
A way to upload a file for tax rates would be beneficial for the VT merchants that have to manually choose tax rates based on where they are shipping goods. Right now each tax rate has to be manually uploaded if they do not have items.
2 votes -
We need an option for Canadian service businesses for a portable cc reader like square has
As a service business owner in Canada, I'd love to see a plug in swipe reader brought north of the border - right now our only option is Square. Would love to see this in Clover
2 votes -
2 votes
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If an item is used more like a category on an online menu, there should be no price or the option to add a range of prices
most of my menu items have 3 sizes/prices. To save room, I have the item listed, and clicking the item reveals the sizes and prices. This is fine. My issue, is that the item itself shows a price of $0.00. That's confusing and embarrassing. I suggest that if a price is set to $0.00, the price should not show at all. I have several items, so to save space and lots of customer scrolling to find their items they want, this system works best for our online menu. i don't want to have to triple the size of my online…
2 votes -
End of day icon for balancing registers that is not tied to REPORTING.
As it stands, DAILY SALES figures are only accessible in REPORTING. Therefore, employees that balance registers have full access to company sales figures for the entire year and beyond. Access to yearly/monthly/weekly sales figures & sales reports should be limited to owners/senior management. Clover needs an END OF DAY icon. It should have a filter for ALL REGISTERS, REGISTER #1, REGISTER #2, etc without having the ability to see weekly, monthly, yearly figures. This needs to be addressed ASAP. Thank you for this forum to offer ideas.
2 votes -
Customer Purchase History Transfer
Customer purchase history needs to be able to be transferred from one Clover sales channel to another. At this time there is no 3rd party app to assist with purchase history - only customer name. This is important for repeat business and for the merchant to engage on going with their customers.
2 votes -
“Points towards perks” should actually reflect points
“Points towards perks” should actually reflect points. I entered a receipt code from a $3k, purchase the receipt said “Get 3707 points towards perks”. Then I entered a code from the same establishment where my receipt said “Get 12000 points towards perks”. I got the same exact 5% off QR for the $12k purchase as the first purchase. So there are no points - this is a garbage gimmick. And if the “point reward” is chosen by the vendor, perhaps you should advise them that not offering a “reward” would be better than finding out they give everyone the same…
2 votes -
Tax should not be calculated on shipping cost
Customer's shipping cost should not be taxed. There should be an option on the web dashboard to separate shipping amount out from item cost so that sales tax is calculated only on item cost and not on item cost plus shipping.
2 votes -
processing fees
we need to be able to check in real time what the credit card fee is that we are being charged for each transaction. because your invoice system directs the payments to the bank without pausing for authorization we are now incurring fees on every invoice instantly on payment. BUT if the customer changes their mind in a few minutes or the next week we are unable to know what fees to charge them for making the return that quickly. 30 days is far too long to wait and not know what to charge the customer that is returning the…
2 votes -
fullfilment of orders
when an item is paid it can then be marked as ship to, partially paid, pick up and once that is done then they can mark it as such. Also create a report so they can see these items in this status.
2 votes -
Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…2 votesThank you for your suggestion and honest feedback, we may consider this improvement in the future.
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Include inventory listings (to tap on) in the “payments” plan instead of using text. I
I have only one device. For years, I could simply tap on a “description” of the service I was charging for. It automatically generated the category and the price. The feature was free. When I heard that I would no longer be “grandfathered” in at that free level, I was informed that I could still have the feature if I upgraded to “essentials”. Truthfully the increase to $14.95/month or approx $180/year is not worth the feature. Because I can certainly “spell out” the service in text as an option. Although no big deal, it was great to have my menu…
2 votes -
Need Item Sales report to show only the selected categories!
Item Sales report should show ONLY the total of Categories selected, not the total of all items. And when printing, the names of categories and products don't show. Can you please fix it. The new upgrade makes all the information in a smaller screen. Can you change it back?
1 voteThank you for submitting your Idea to UserVoice.
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Barcode Scanning using Clover Go app
It would be great if we could use the app on a mobile device to scan barcodes for inventory entry.
1 voteThank you for submitting your Idea to UserVoice.
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Combine Employee Records
We cannot currently reset SMS on an employee account or update the email address. When a new account is created with new information, the records are not connected.
Request to be able to combine employee profiles. If discrepancies exist, choose which account to use the information from.
1 voteThank you for submitting your Idea to UserVoice.
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rewards no longer available
Your marketing dept took the awards program away from me without warning. They say it is because my business code is retail cigars. Clover should not be the social police. A liquor store across the street from me has clover rewards and sales cigars! In fact if you search for cigars on the clover mobile app, many cigar retailers still show up. But no longer me. It is not fair to take away a great program because someone in Clover marketing does not like tobacco. Stick to making great POS systems and but out of social engineering. Allowing some cigars…
1 vote -
Alternate field now missing.
I am not a restaurant but I have been using the "alternate name" field for over 7. years and not on the restaurant plan. Suddenly that "alternate name" field is missing. I have a lot of key information in that field. I use it for part numbers and other descriptors for over seven years now. Removing that field from an existing plan without checking how it may impact customers, was short sided. Please bring it back to the other plans. I can still search for info in that field but cannot edit. What happened? Please had that field back.
1 voteThank you for submitting your Idea to UserVoice.
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Allow Assigment of Sales Tax per Customer
We do deliveries to cities with different sales tax rates. Please add a way to assign a tax rate per customer.
1 voteThank you for submitting your Idea to UserVoice.
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Being able to Attach Discounts to Categories
It would be very helpful and save time if we could attach discounts to categories, so that when we ring up customers, the different categories, that have different sale prices will just automatically be applied instead of having to click on each item and apply a discount. Which is time-consuming.
1 voteThank you for submitting your Idea to UserVoice.
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Increase number of digits allowed when selling a "Per Unit" item
While doing an itemized invoice on the Dashboard, I am unable to enter any amount greater than 100 for items that are saved as "Per Unit". For example, I want to sell 1200 square feet of an item that is aleady saved as "Per Unit" and the "item unit" is set to "sf". I am able to do it on the Register.
1 voteThank you for submitting your Idea to UserVoice.
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