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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Order: Ideas relating to the process of creating and managing Orders.

2. Items & Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

3. Website: Ideas related to your Clover branded website.

4. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

5. Customer Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

6. Reporting & Analytics: Share your ideas to improve or enhance Clover's reporting functionality.

Retail

Categories

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129 results found

  1. Could someone please fix it so that one can enter the information one wants and not from right to left.

    For example:
    $0.00 is what appears in the fields
    If you start typing from the last zero, you have no issue.
    If you type from anywhere else, it is not exactly what you need to display.
    Sometimes to avoid the annoyance I have to copy the number in full and then paste it over to Clover

    Leave the fields blank so that one can enter what they need to without issue.

    1 vote

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  2. I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

    When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

    This would streamline customer…

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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  3. Subject: Request for Assistance with Clover Open Order Print Report

    Hi Dev Team,

    I’d like to bring to your attention an issue I encountered while trying to generate the Clover open order print report. Although the filter functionality is available, there is no option to select a printer either on the POS system or the online portal.

    Could you please address this issue at your earliest convenience? It is essential to enable this option for all Clover open order print views. We need the ability to print these reports to verify details such as:

    Who opened the order
    The purpose…

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. Use the customer facing screen from the station duo 2 to upload marketing jpeg or PNG announcements, when the customer is waiting for payments, multiple promo ads are changing every 5-10s on the duo customer facing screen

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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  5. A pinpad without power is needed for the Clover Compact! With the Clover Compact terminal only using another Compact as a pinpad makes it very difficult to use because of the power needed for the pinpad!

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  6. Allow for customizable THANK YOU Messages after a payment is received. This can be before or after the choice of receipt options.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  7. We need to option to select a gift receipt per item,
    Lets say customer buys 2 items , but only one of them is a gift for someone

    Now, the only way to do if it gets splitted into two transactions

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  8. We should be able to set the same customer facing business name (the one that appears on receipts) for all of our facilities and differentiate the internal account name (what we look at when selecting which of our accounts we want to update). When you go to Zara, it says Zara on the receipt no matter which location you go to. There are no other details regarding location, etc.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. The information should display the banking information actually being used.

    I had merchants being billed to an old bank account that is different from what is displayed. This was not a sync issue since it had been going on for months.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. When an item has been upgraded or exchanged on an open order, the original must be deleted and the new item added. This still shows the item on the removed items report, but since it was an exchange or upgrade, then it doesn't reflect the transaction properly.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  11. I would like to access the open orders report on a monthly, or with a custom built date range in the dashboard, right now its only available in the device and as a owner of business its not possible to have a physical presence before the device to run a report.

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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  12. For the Clover Subscription "Growth Retail" we need the option to include delivery so products can be shipped to the customer's location instead being picked up at the location. Similar to xxxxx eCommerce delivery.

    1 vote

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  13. Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  14. returned items should be added back to inventory count

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  15. Can you PLEASE add back the feature of being able to edit inventory from the main search page, instead of having to drill down and 3 more clicks?

    0 votes

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    0 comments  ·  Inventory  ·  Admin →
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  16. I would like to see every single sale that was made with an item. for example, you go to inventory, pick an item and get a list of all sales, with dates and prices. Ideal would be if you can also go from this sale to the transaction, to see the customer. Also when in orders or transactions I would love to click on the items there, to see it in inventory. hey, we're in the 21th century, that's no rocket science for a modern system and statistics is what makes a good inventory software!

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. This is a test message for slack integration

    1 vote

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     ·  0 comments  ·  Inventory  ·  Admin →
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  18. Team, The new dashboard version removed adding inventory with decimal places. I buy and sell an item that is by weight and not in exact whole numbers. Please allow adding and removing inventory with decimal places.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  19. I would like to preview the pos system via my computer so i can update the interface at home and don't have to wait until after business hours

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  20. The Clover Duo version 2 is incompatible with usage at grocery stores with belted checkout lanes.

    If you picture the set up, as the cashier you have the workstation in front of you, and the customer facing device to your left. With a 1.5M cable, you cannot get to from where the register stand is to where the customer facing payment device on any belted checkout lane.

    With the Duo version 1 I found a work around, but the way the cabling is set up for the version 2, you cant jockey the cables around to make it work.

    As…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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