385 results found
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LAYAWAY/ON ACCOUNT
There needs to be an option for Layaway & House Accounts on Clover avoiding 3rd party apps. The 3rd party apps that clover has at the moment are not reliable. Many retail stores ask for this feature.
8 votes -
Exchange order items rather than just delete and re-add a new item
When an item has been upgraded or exchanged on an open order, the original must be deleted and the new item added. This still shows the item on the removed items report, but since it was an exchange or upgrade, then it doesn't reflect the transaction properly.
8 votes -
FIX YOUR REPORTS
Who in their right mind at Clover just made the NET greater than the TOTAL (gross total) on the reports? Net is BEFORE TAXES. In other words just the product!!! FIX the change you just made to your reports cause it WRONG!
8 votesPlease submit a support ticket via https://www.clover.com/help/contact-us
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NEW Employee Sales Report - Number of Transactions per Employee
Recently Clover released a new version of the Employee Sales Report under Reporting. The previous employees report showed the total number of transactions ran that day per employee. This was helpful for my retail merchants for a number of reasons. One in particular was so they can calculate their employees average ticket size.
Strangely enough the New Employee sales report does show the average ticket size but it is only available and viewable on the Employee Sales Report in the Dashboard. not on the devices :(
That being said a vast majority of my retail merchants noticed the change immediately…
8 votes -
8 votes
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Item sales reporting- fix Categories tab
In item sales reporting, when looking at Categories, please fix the All Categories checkbox to allow to select and DE-select all. It currently only allows you to select all and manually de-select categories. It would be easier if it worked to select and de-select all as an option when you have more than 50-100+ categories for retail.
7 votesThis is being worked on and will be updated early next month.
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View Images on Registers
There's already the option to add images for online views but it would be great if you could choose to show those on the physical registers as well. For some items, postcards for example, it would be easier for my clerks to simply match the image rather than trying to choose the correct description. This would also help with inventory checks if they could make sure they're counting the correct item when there's products with similar names or descriptions.
7 votes -
Inventory UI Needs Polish
The User Interface for the inventory app keeps getting worse and worse. New features are fine, in theory, but when they take preeminence over more useful data fields the process to add items becomes more and more difficult.
Specifically, the newer data fields "Online Name" "Online Description" and "This is an age restricted item" have been place above the essential fields like stock, price, and cost. If they insist on adding more useless data fields to every item, at least they could add them at the bottom of the screen. Or, better yet, make those fields toggleable from the settings.…7 votes -
Inventory - Multiple Keyword Search
In the Search bar whether in Register or in Inventory, instead of just one keyword, multiple keywords can be used, and they don't have to be in order.
For example, if you have an item called "dog food", you can find it by typing "food dog"
7 votes -
Bulk Edit Variants.
Would there be a way to edit all variants from a single product at the same time and not having to click into each different variant. It would be nice to be able to edit the cost, price, SKU, tax, quantity, etc all from the same screen. For example, we have products that have over 40 different variants. We have to now go into each one and change all of those items listed above for each different variant. Whereas, if it was all on one screen we would be able to do it all at once making adding and editing…
7 votes -
holiday hours
have a way to enter special or hloiday hours on specific days so we do not have to change the regular schedule for the week and come back and change the hours again. this would be very helpful as my online partners rely on the info from clover for their hours
7 votes -
Weighted Items with decimals
Team, The new dashboard version removed adding inventory with decimal places. I buy and sell an item that is by weight and not in exact whole numbers. Please allow adding and removing inventory with decimal places.
7 votes -
longer cable for Clover Duo for use in grocery stores with checkout lanes
The Clover Duo version 2 is incompatible with usage at grocery stores with belted checkout lanes.
If you picture the set up, as the cashier you have the workstation in front of you, and the customer facing device to your left. With a 1.5M cable, you cannot get to from where the register stand is to where the customer facing payment device on any belted checkout lane.
With the Duo version 1 I found a work around, but the way the cabling is set up for the version 2, you cant jockey the cables around to make it work.
As…
7 votes -
A report that will provide with a list of items and and the respective sales tax amount for each.
I am looking for a report that will provide the following in a single report by item:
1. Item name
2. item price next to it
3. sales tax amount related to the item. If item is Non Taxable it should reflect zero tax next to it.
There are not reports in in clover that shows this information. I just spent 3 hours on the phone, and went up to a supervisor level and the best that they could do is send me to this site to put a request, and maybe get a resolution in the future. Assuming it…7 votes -
Item discounts for buy 4 get 1 free
I have items that are buy 4 get one free or buy 4 and get $4 off. I would love for these discounts to be attached to this items so when I change the quantity it automatically applies
7 votes -
Zero out existing on hands in inventory
I would like to zero out “on hand” quantities of ALL inventory in order to do a physical inventory of the store. This would allow us to see what items are still at zero after the inventory. We can then decide to delete items no longer carried at the store. We carry 2-3 thousand skus and dead inventory builds up. Maybe have a dead inventory or slow moving inventory report.
7 votes -
New WebLayout
The new clover webdesign for merchants is terrible. What could be done in a few simple clicks now requires drop down menus and the page views aren't use friendly at all. PlEase go back to the drawing board.
6 votesWe have started rolling out changes to the UI based on feedback from all of you. Thank you so much and continue to see more changes coming soon.
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Reporting - Category for Existing Reports
There are many existing filters for reports, except categories. For small businesses categories are important to differentiate sales and allow posting of entries to an accounting program. Adding a category filter to existing reports would be a simple fix and help immensely to ease our operations.
6 votes -
inactivity logout timer on desktop
Please allow the desktop users to adjust logout timer. Every 15 minutes is infurating
6 votes -
Cash Drawer Manager (Till Management)
Till Management, or Cash Drawer Management, should be a core product offering. There is a severe lack of reporting and controls in high volume retail environments where cash drawers are reconciled multiple times per day with multiple tenders. The development appears to be available in the Clover Sport product set and should be included in all plan levels.
This would be highly useful at all levels and it is surpassing that it has not been deployed.
Additionally:
1. Assigning cash drawers to users seems logical given that there are 2 drawer ports on the hub.
2. Adding some filters or…6 votes
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