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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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243 results found

  1. In Salons each employee performs a different service, so tip splitting and Commission pay per service is very important to have.
    This will help finalizing the transaction in one payment instead of separate transaction just to payout the tip to the correct employee whom performed the service.

    5 votes

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    Deferred  ·  0 comments  ·  Appointments  ·  Admin →
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  2. When an invoice is paid, the owner of the account receives an email notifying them that the payment has been made. However, it would be nice if the owner could add a second person's email address (like the accountant).

    5 votes

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  3. I have to see the Notes section of every past paid invoice to be able to see which events they've registered for. If I could have a custom report that exported to Excel with the Customer Name, Date, Amount Paid and Notes section (which shows exactly what dates they purchased), I could easily check this data without going back manually through every order receipt (which is the only way to see the Notes section now).

    5 votes

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  4. Thousands of spam customers were added (not sure how!) and need to be deleted but currently the only option is to do so one by one. They are all from the same invalid domain @example.com so would be very easy to bulk delete. Not sure why this isn't a feature already.

    5 votes

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  5. Please provide me report for hourly trend sales per monthly basis. I get hourly net sale trend only per day. I need trends per month. Thank you and please respond.

    5 votes

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    Under Review  ·  2 comments  ·  Reporting  ·  Admin →
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  6. When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. Can you bring back the old service plan that cost $50 and give back some features that are important for most businesses? This $30 plan is junk. But I also do not need the $85 plan as I don't sell online. I just want back seeing my costs so I can know my profits and cost for inventory at the end of the year, being able to combine Open orders, being able to Exchange items on a Paid order and being able to sell something by the pound. I can't be the only one who would happily pay what I…

    4 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  8. It could be great to edit the info printed on the closeout receipt at the end of our day. There is a lot of info that is not important for us (refund, tips, sale/employes, etc..) and it would be great to be able to determine which kind of information we want on our closeout receipt. Moreover, it would be more economical and ecological.

    4 votes

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  9. Several prospect merchants and existing merchants have requested the need for a membership or subscription for the services plan. Customers could choose to sign up for a recurring monthly subscription which will allow them to book X number of services per month. An example would be a color salon, customers can book as many touch-ups as desired during the month.

    4 votes

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  10. Collapsible menus are useful because they help organize content in a compact, accessible way, making navigation more efficient. Without collapsible menus, users need to scroll through long lists or sections to find what they're looking for, leading to a cluttered interface and a less smooth experience.

    4 votes

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  11. I've discussed the new Retail Growth plan with some merchants on the Payments plan today. Feedback suggests some merchants do NOT want a web site or to sell via e-commerce. Specifically, some retailers are contractually forbidden from selling certain products/lines online so there is no value in them having a website. Therefore, the Growth plan would result in their paying for something they can't use.

    4 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  12. Need the ability to create a Recurring Invoice that automatically emails a recipient with a Payment Link that allows them to enter their payment themselves.

    4 votes

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. My issue is when we pay sales tax we have to report our taxable items sold and also our non-taxable items sold. Your current reporting shows both of these line items, but it does not go any further. I need to be able to select the non taxable items and see how the clover got to the number it did so I can then be able to report it to the government. There is currently no way to see the items that clover added together to get the non-taxable amount.
    I would really like to see the sales tax reports…

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  14. Restore lost functionality to inventory screens.
    The columns in categories does not hold changes made top which columns are displayed, even if you click "save"
    Next time your in the screen they have reverted back to default.
    Why even have a "In Stock" column when what you need is "stock Count"
    I waist too much time changing these back to what I need, every time go go into the category inventory screens.
    The columns used to stay put until the most resent update when a lot functionality went away, including being able to scan a UPC or enter an items…

    4 votes

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  15. Hello,

    Can we get a Database that links Card numbers to phone numbers automatically like how xxxx does it. I am tired of having to enter the SAME customer's phone number in every time they purchase something. It is embarrassing that this system doesn't have the ability to remember things like this. Also it would be nice if another Clover user just entered the customers phone number and then they come to me, it would already be there to text them their receipt.

    Thanks,

    4 votes

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  16. Salon's as a professional service, collect deposits for the ability to charge in advance and credit the subtotal so that they are not any no shows. if the customer does not show up they charge the deposit

    4 votes

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    Planned  ·  0 comments  ·  Appointments  ·  Admin →
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  17. It would make adding or making mass edits to items if there is a "previous item and next item" buttons on the top somewhere when edit a single item. This would just take you to the next item in the list you were in. instead of backing out and finding the next item.

    4 votes

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  18. It would be helpful if we had the option to sort alphabetically. I need to input the sales by device into a spreadsheet and the card types aren't always in the same order.

    4 votes

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  19. For Recurring billing can it be added to have the ability to clear overdue invoices

    4 votes

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  20. The merchant would like a feature to allow individual user id to pull reports that only show what that individual user id has captured in sales. We are an academic institution with certain levels of information (donors) that we don't want student employees seeing. However still want the students to have access to the reporting function. So we need them to be able to pull reports but have certain information blocked out to their specific account reports

    Thank you, btw the devs for Clover are the best!

    4 votes

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    Under Review  ·  2 comments  ·  Reporting  ·  Admin →
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