317 results found
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Customer Phone Database
Hello,
Can we get a Database that links Card numbers to phone numbers automatically like how xxxx does it. I am tired of having to enter the SAME customer's phone number in every time they purchase something. It is embarrassing that this system doesn't have the ability to remember things like this. Also it would be nice if another Clover user just entered the customers phone number and then they come to me, it would already be there to text them their receipt.
Thanks,
6 votesThank you for submitting your Idea to UserVoice.
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Option to Turn ON/OFF Two-factor authentication. Now it's required all the time
It used to be where I could turn OFF this setting and then it would be turned back on after a period of time. Now, the setting is always required to be ON. If this is the case, then don't have the setting to turn it OFF or ON because it would not be necessary.
6 votes -
Add Customer
It would be nice if when adding a customer onto a new order that the option would be available to send the add customer page to the customer station for them to fill-out instead of the associate being the one to ask them their information and fill it out. Possible a pop-up asking associate to send page to customer or not.
6 votesThank you for submitting your Idea to UserVoice.
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Reconciliation
Just moved business to clover max and have 14 terminals all linked. There's no option to manually settle machines. You need to wait until they auto settle everyday.. silly.
There's two auto settle reporting options:
- Group all employee sales together under Quick Access and nobody can find what their individual sales were.
- Have everyone log in but all 15 machines print 5ft long settlements every settlement including all employee sales on every settlement, 15 times across all machines.
This is the silliest and worst feature I can imagine, and I've never seen this problem with another company. Possibly annoying enough…
6 votes -
Option to have a Custom Report showing Invoice Customer Name, Date, Amount Paid and Notes Section
I have to see the Notes section of every past paid invoice to be able to see which events they've registered for. If I could have a custom report that exported to Excel with the Customer Name, Date, Amount Paid and Notes section (which shows exactly what dates they purchased), I could easily check this data without going back manually through every order receipt (which is the only way to see the Notes section now).
6 votes -
hourly trend sale per month report
Please provide me report for hourly trend sales per monthly basis. I get hourly net sale trend only per day. I need trends per month. Thank you and please respond.
6 votes -
modifiers / reporting
When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…
5 votes -
Closeout receipt print
It could be great to edit the info printed on the closeout receipt at the end of our day. There is a lot of info that is not important for us (refund, tips, sale/employes, etc..) and it would be great to be able to determine which kind of information we want on our closeout receipt. Moreover, it would be more economical and ecological.
5 votes -
View Full report
Be able to compare category sales on the reporting app on the device
5 votes -
Appointments
Ability to apply a pricing modification to a service to all future appointments already booked.
Currently, if an appointment is booked in the future, the service price associated with that appointment can only be updated by editing the appointment and re-adding the same service with the updated pricing. Real case scenario: I am a merchant processing agent and I set up a hair salon using appointments. They decided to raise the pricing by 10% for all their services. I had to manually open up each appointment and add the item for 282 appointments. This took days to complete. I recommend…
5 votes -
Memberships/Subscriptions in Services Growth Plan
Several prospect merchants and existing merchants have requested the need for a membership or subscription for the services plan. Customers could choose to sign up for a recurring monthly subscription which will allow them to book X number of services per month. An example would be a color salon, customers can book as many touch-ups as desired during the month.
5 votes -
NEED ABILITY TO DELETE OR CANCEL EXPIRED INVOICES
I would like to formally request the ability to delete unpaid, expired invoices dating back to 2020. We do not use the Clover Virtual Terminal Invoicing for all billing purposes — only for sending past-due payment requests to patients. It is frustrating and inconvenient that there is currently no option to remove or archive these old, unpaid invoices from our dashboard.
We now have invoices over four years old cluttering our unpaid balance section, many of which have already been written off as bad debt in our internal medical records system. This not only complicates our accounting process but also…
5 votesThank you for submitting your Idea to UserVoice.
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Apply manual entries to invoices.
I have elderly customers who don't know how to make payments with their phones so I do so manually. I should be able to apply the payment to their invoices. How does your website not have this feature? It seems like basic accounting should be included so I can track all my transactions and separate them by category and type.
5 votes -
Enhancement Request for Cell Number & SMS Booking Reminders
Currently, the Clover booking system allows cell phone number input but does not mark it as a mandatory field, while the email address is required. However, many customers prefer to receive SMS reminders for their bookings instead of email notifications.
To improve efficiency and customer experience, we request an enhancement to the POS system that:
- Makes the cell phone number a mandatory field when entering customer details and booking schedules.
- Enables the system to send SMS reminders to customers regarding their booking schedules, ensuring better engagement and reducing no-shows.
- Essentially, we need the POS system to support direct customer communication…
5 votes -
Allow Recurring Invoicing
Need the ability to create a Recurring Invoice that automatically emails a recipient with a Payment Link that allows them to enter their payment themselves.
5 votesThank you for submitting your Idea to UserVoice.
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Deposit for professional services
Salon's as a professional service, collect deposits for the ability to charge in advance and credit the subtotal so that they are not any no shows. if the customer does not show up they charge the deposit
5 votes -
Bulk delete spam customer profiles
Thousands of spam customers were added (not sure how!) and need to be deleted but currently the only option is to do so one by one. They are all from the same invalid domain @example.com so would be very easy to bulk delete. Not sure why this isn't a feature already.
5 votesThank you for submitting your Idea to UserVoice.
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ability to clear overdue invoices
For Recurring billing can it be added to have the ability to clear overdue invoices
5 votes -
UI Improvement for Receipt link in Sales Activity
Previously there was a receipt link next to each transaction on the report for the Sales Activity > Orders page. This link opened a new tab when clicked on and made it much easier to see what was purchased and reconcile transactions for each day. Since the most recent update, this functionality has been taken away and moved to a page 2 clicks away for each transaction. When clicking back to return to the order page it returns you to the top of the page instead of the transaction that you were previously on requiring the person to search the…
4 votes -
rewards gift card
Currently, you can purchase a giftcard which counts towards your rewards points on your customer account.
You can also purchase things with a giftcard which counts towards your rewards points on your customer account.
This causes customers to 'double dip' on rewards.
Request to prevent this:
Allow certain items to be checked as 'will not accumulate rewards points' and thus do not accumulate points
Allow giftcards to be able to toggle on/off whether or not purchasing them accrues rewards points
Allow tender types to be toggled on/off whether using them accrues rewards points
4 votesThank you for submitting your Idea to UserVoice.
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