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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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236 results found

  1. Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.

    Please add the custom field to the reporting/receipt.

    5 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  2. Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.

    7 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  3. Ever since there was an update I have to log back in if my dashboard is idle for 15 minutes. This is a real pain. I used to login in the morning and it would leave me logged in. Please change the logout time back to how it used to be

    2 votes

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    Not at this time  ·  0 comments  ·  Website  ·  Admin →
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  4. Regularly I pull a Sales Report with a Custom Date Range. Your website requires that I type in the full dates. It would be appreciated, speed things up, and increase my confidence if you had a calendar pop-up/drop-down in which I could select the dates. It feels archaic to have to type in the dates and a calendar pop-up option is a common feature elsewhere. Annoys me every time. The option to either, type in the dates or select from a calendar would be ideal.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  5. the option to change cost of goods sold in the past, if accidently entered incorrectly in the past

    2 votes

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  6. Why is commenting on this idea closed. This is rather important to the merchants who request the feature. What if some power decided to limit the letters such that the POS will now be limited to Clove Merchants want to and deserve to use the DBA name of their choice.

    Please -- is this such a difficult request?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…

    4 votes

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  8. I would like to request the option to have multiple Owner accounts on a single business profile. In many cases, a business has more than one owner. Sometimes the primary Owner account holder may be unavailable (for example, in a different country) but still needs to retain full access. Meanwhile, another owner who is actively managing the business in the U.S. needs the ability to make Owner-level changes.

    Currently, certain tasks—such as setting up promotions—require Owner access. These are often routine or minor updates that the primary Owner may delegate to a co-owner or managing partner. Allowing multiple Owner accounts…

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  9. Invoice Number/Customizable Fields for Hosted Payment Page and Invoice payment – This would allow merchants to create a required field for invoice numbers to be submitted with payment information.

    3 votes

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    1 comment  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. When appointments are booked online, customer names do not appear on calendar tiles or even in the appointment details, making it difficult for staff to identify appointments quickly. Customer names must always be displayed by default, this should not be optional or a recommendation.

    1 vote

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  11. for the "add customer" feature in the register it would be nice if we merchants got the option to add the customer's address for delivery purposes. some merchants don't use doordash or uber eats due to cost.

    1 vote

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  12. Client would like the ability to search items when viewing the items report via the web dashboard, instead of the collapsed columns/ categories interface currently

    2 votes

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  13. I need to be able to import my customers from a different merch ID all at once instead of adding clients one by one.

    2 votes

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  14. We should be able to set the item setting for each item and not just a general setting for the company.

    We create items for product sales that we track in stock for inventory, but we also create services that we do not track in stock for inventory, so on all our services we are showing negative in stock count. we would like to turn stock tracking off for all service items but were advised by our chat with clover that this could not be done.

    It would be beneficial to have the option to set stock tracking in a…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  15. The item settings should be allowed by item entered and not just for the company overall. We add items on clover for products which we want to track stock count but we also have many services that are required for our POS but we do not track stock count. We would like to turn off the 'In stock" and still be able to see it on POS and Online. I was on your Chat and was told that this could not be done.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  16. Customers should be able to book multiple services for friends or family in a single booking flow, with SIMULTANEOUS START TIME and a COMBINED CHECKOUT.

    This is a critical and very common use case for salons, spas, and beauty businesses, and should be addressed as soon as possible.

    Even merchants cannot create multiple services from the calendar that start at the same time, which forces separate checkouts for each service.

    1 vote

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  17. Persist Employee Selection on Calendar:
    Employee selections in the Dashboard or Station Calendar should remain saved after logging out. The current 15-minute auto logoff forces repeated selections, which is inconvenient.

    Hide Non-Bookable Employees:
    Employees who are not bookable should not appear on the calendar. Currently, all non-bookable employees reappear by default, creating unnecessary clutter.

    Improved Calendar View & Navigation:
    The calendar should allow viewing all employees’ schedules on a single page. Users should be able to scroll to the next page while holding a booked slot to easily move or reassign appointments. Currently, if a desired service provider is on…

    1 vote

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  18. Would like to see the ability to show net sales, hour by hour, for the week/month/several months.

    1 vote

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  19. To allow for a report to see not only the transaction but a more inclusive report or at least filtration of the information. The current reports are not allowing for more information or availability.

    We would like to see customer, employee, items, date range, and cost on 1 report or even a filter so we can select to extract excess information.

    We manage over 300 devices with 700 MIDs so this report is essential for tracking our operations.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  20. STAR KITCHEN PRINTERS HAVE THE OPTION TO ENABLE A BUZZER. CLOVER SHOULD IMPLEMENT THAT FEATURE TO TURN ON BUZZER FOR KITCHEN PRINTER ORDERS.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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