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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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230 results found

  1. Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.

    Please add the custom field to the reporting/receipt.

    5 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  2. Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.

    7 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  3. Regularly I pull a Sales Report with a Custom Date Range. Your website requires that I type in the full dates. It would be appreciated, speed things up, and increase my confidence if you had a calendar pop-up/drop-down in which I could select the dates. It feels archaic to have to type in the dates and a calendar pop-up option is a common feature elsewhere. Annoys me every time. The option to either, type in the dates or select from a calendar would be ideal.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  4. the option to change cost of goods sold in the past, if accidently entered incorrectly in the past

    2 votes

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  5. When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…

    4 votes

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  6. Invoice Number/Customizable Fields for Hosted Payment Page and Invoice payment – This would allow merchants to create a required field for invoice numbers to be submitted with payment information.

    3 votes

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    1 comment  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. Client would like the ability to search items when viewing the items report via the web dashboard, instead of the collapsed columns/ categories interface currently

    2 votes

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  8. I need to be able to import my customers from a different merch ID all at once instead of adding clients one by one.

    2 votes

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  9. Customers should be able to book multiple services for friends or family in a single booking flow, with SIMULTANEOUS START TIME and a COMBINED CHECKOUT.

    This is a critical and very common use case for salons, spas, and beauty businesses, and should be addressed as soon as possible.

    Even merchants cannot create multiple services from the calendar that start at the same time, which forces separate checkouts for each service.

    1 vote

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  10. Persist Employee Selection on Calendar:
    Employee selections in the Dashboard or Station Calendar should remain saved after logging out. The current 15-minute auto logoff forces repeated selections, which is inconvenient.

    Hide Non-Bookable Employees:
    Employees who are not bookable should not appear on the calendar. Currently, all non-bookable employees reappear by default, creating unnecessary clutter.

    Improved Calendar View & Navigation:
    The calendar should allow viewing all employees’ schedules on a single page. Users should be able to scroll to the next page while holding a booked slot to easily move or reassign appointments. Currently, if a desired service provider is on…

    1 vote

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  11. Would like to see the ability to show net sales, hour by hour, for the week/month/several months.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  12. To allow for a report to see not only the transaction but a more inclusive report or at least filtration of the information. The current reports are not allowing for more information or availability.

    We would like to see customer, employee, items, date range, and cost on 1 report or even a filter so we can select to extract excess information.

    We manage over 300 devices with 700 MIDs so this report is essential for tracking our operations.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  13. STAR KITCHEN PRINTERS HAVE THE OPTION TO ENABLE A BUZZER. CLOVER SHOULD IMPLEMENT THAT FEATURE TO TURN ON BUZZER FOR KITCHEN PRINTER ORDERS.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  14. At the moment, if you have an item that has two categories, you can only filter by the FIRST category that was created when trying to pull Item Sales. There is no way around this. instead you would have to redo all your categories for all of your items if you want to have specific reporting for a specific category. It would be less frustrating to be able to filter WHICHEVER category we would like and not have to edit our entire catalogue and then lose all of the previous data.

    2 votes

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    Planned  ·  0 comments  ·  Reporting  ·  Admin →
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  15. Under the Customer profiles, it lists all the orders that was created with that customers profile. It would be nice if it would state the order is opened or Closed Out. For quickly identifying all customers orders needing to be paid. Instead of going one by one. Thank you in advance :)

    1 vote

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  16. I have a bunch of recurring payments that come out on the 15th of the month, as well as we take in house payments on the 15th. I need a report that tells me the balance separately that went through for the recurring payments only. It is really hard and very frustrating that there is no option to see the total amount of the recurring payments that went out that day. This needs to be changed

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  17. While travelling please add an option to enable secondary verification by email. Often I do not have access to my primary telephone number as I use a data plan while travelling.
    I am sure that I am not alone, I use an eSim and my WhatsApp

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  18. PLEASE allow correct formatting for business phone number on customer facing receipts (per US convention, parentheses and dash (**) **-xxxx. A long, non formatted telephone number looks terrible. Thanks!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Thank you for raising this issue. While we investigate you can update the format on your Clover device.

    • launch the Setup App
    • browse to Business Information
    • select Phone
    • use the key pad in enter your preferred formation, including any special characters such as parentheses and dashes
  19. Clover is logging me out after 15 minutes on the desktop. I am repeatedly logging back in throughout the day. Can you please give us a setting that allows us to stay logged in for an hour like it was previously? I'm in the back office trying to work. I don't have a security issue with being logged in.

    3 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  20. We are a home based business and are able to hide our address on payment receipts but not invoices. Please update invoices to allow us to hide our address or use our PO Box

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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