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Services

Welcome to the Clover Services Forum. You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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272 results found

  1. Would love to have the ability to schedule multi day appointments

    3 votes

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  2. I would love to see a class booking feature. For example, a scheduled 1 hour class that has a capacity for 10 customers to register for it. Bookable by time slot, employee, etc.

    I would love a product that can support a spin studio, yoga studio, or personal trainers.

    1 vote

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  3. Please add the option to allow payment notifications to all user types. Currently, when a payment is received, only the owner gets the notification. It would be extremely beneficial if employees or managers could also get notifications.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  4. Please add an option for donors to select "Recurring" donations on the donation form with Clover payment button. This feature is essential for processing monthly contributions automatically.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  5. Being able to view/print item report that will include total quantity sold and quantity remaining for each items.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  6. Currently merchant can update quantities either from item detail or from the item list page with 200 items at a time. It will be easier if you can have the quantity update option from the Category view by selecting each category, then all items in that category and update the quantity by entering the total number for each item.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  7. On the Clover desktop, under sales activity and transactions please replace the column that showed tips earned without having to go into each individual transaction to see if the customer tipped.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. non employee’s tips show to the report and mixed to the whole total tips, but that Is from online DoorDash tips which is NOT for restaurant server. Please do not include it in to our r report. Because it confuses the tips total.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  9. Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.

    Please add the custom field to the reporting/receipt.

    5 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. I was just notified that the temporary adjustment feature to business hours on Services Growth ONLY applies to days where the business is normally open based on the posted hours. This is not made clear at all in the instructions and makes no sense. Business should be able to open for a special event on a day they are not normally open without having to modify their normal operating hours.

    1 vote

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  11. I have a client with more than 200 locations. One of their locations added the Clover Gift Card app to their device, and the owner received a notification email to alert them to this event. However, the notification email did not contain any details that would tell the owner which of the 200 locations set up gift cards. None of their locations use gift cards, and they want to delete/remove the app, but they have no way to identify which location set it up without pulling up each account one by one. I checked with Clover Major Account Support and…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. For merchants that run shifts, allow them to have multiple auto close times. For example, a merchant that is open 24 hours, and runs three 8 hour shifts, and wants to easily track sales during each individual shift, should be able to set up multiple auto close times each day.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. Currently when a merchant is set to an auto close time, they can select the hour, but the system randomly generates the minutes. For example, a merchant wants their batch to close at EXACTLY 9:00 pm, but the system selects 40 minutes. Now the merchant has to decide whether they want their batch to close at 8:40, 20 minutes earlier than they want, or 9:40, 40 minutes later than they want. Clover should be able to offer an exact time, of the merchants choosing.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. Allow merchants to update/change their batch method from auto to manual on the Dashboard. Currently the process requires the ISO to call on the merchants behalf, then get the merchant on the phone, then hold for Advanced Support, before authorizing the change. This can sometimes take 20-30 minutes, when it could be a simple update on their Dashboard that takes less than a minute.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. Currently Clover offers a weight scale up to 20lbs can we create a scale with more capacity in weight particularly to help support our meat market clients that look for scales that can support upwards of 50 to 70lbs.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. hello, can a report for clover have a over/short form, for example if system says need to deposit $100.24 , but actual deposit says $100.11, it would be .14 cents short

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. After sending Invoice in Professional Services for payment if customer pays by cash of paper check need ability to mark invoice as paid with other tender type. Currently have to delete it and duplicate a sale to track payment. Please add ASAP

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  18. Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.

    9 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  19. Allow merchants to open an existing invoice and select “Take Payment In Person” using Clover hardware, automatically closing the invoice when paid.

    This would greatly improve workflows for service, repair, wholesale, and B2B businesses and reduce accounting workarounds.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  20. When a customer purchases a gift card on the online ordering page, it shows as "in store pickup". This is extremely confusing to the customer as nothing needs to be picked up. This needs to be changed to "online delivery" or "email delivery" as in store pickup is incorrect.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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