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Services

Welcome to the Clover Services Forum. You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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261 results found

  1. Would love to have the ability to schedule multi day appointments

    3 votes

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  2. Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.

    Please add the custom field to the reporting/receipt.

    5 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  3. hello, can a report for clover have a over/short form, for example if system says need to deposit $100.24 , but actual deposit says $100.11, it would be .14 cents short

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. After sending Invoice in Professional Services for payment if customer pays by cash of paper check need ability to mark invoice as paid with other tender type. Currently have to delete it and duplicate a sale to track payment. Please add ASAP

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  5. Allow merchants to open an existing invoice and select “Take Payment In Person” using Clover hardware, automatically closing the invoice when paid.

    This would greatly improve workflows for service, repair, wholesale, and B2B businesses and reduce accounting workarounds.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  6. When a customer purchases a gift card on the online ordering page, it shows as "in store pickup". This is extremely confusing to the customer as nothing needs to be picked up. This needs to be changed to "online delivery" or "email delivery" as in store pickup is incorrect.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  7. kiosk should work as clover duo so we can take order and updates and control payment on clover duo if this function works i can keep my kiosk other wise i need to return it

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  8. The Edit Profile options in the Clover Dashboard currently allow you to "disable" 2FA, with no messaging that this is not allowed.

    Merchants are then trying to sign in, and being prompted to turn 2FA back on.

    2FA is a requirement, but not updating your settings to match the requirement is Clover's problem. Your ignoring the other submissions on this topic because you assume they want 2FA off, they just want the settings updated so they don't have the appearance of an "option" to turn them off.

    1 vote

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    Under Review  ·  0 comments  ·  Website  ·  Admin →
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  9. Currently on the Service plan the only option for online items is Alphabetical. On all other plans it can be arranged how you like. This needs to be updated please to match what every other plan already has as a feature.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  10. I would like to request the option to have multiple Owner accounts on a single business profile. In many cases, a business has more than one owner. Sometimes the primary Owner account holder may be unavailable (for example, in a different country) but still needs to retain full access. Meanwhile, another owner who is actively managing the business in the U.S. needs the ability to make Owner-level changes.

    Currently, certain tasks—such as setting up promotions—require Owner access. These are often routine or minor updates that the primary Owner may delegate to a co-owner or managing partner. Allowing multiple Owner accounts…

    2 votes

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    0 comments  ·  Website  ·  Admin →
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  11. Ever since there was an update I have to log back in if my dashboard is idle for 15 minutes. This is a real pain. I used to login in the morning and it would leave me logged in. Please change the logout time back to how it used to be

    3 votes

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    Not at this time  ·  0 comments  ·  Website  ·  Admin →
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  12. Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.

    8 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  13. Feature Request: Independent Scheduling for Online Ordering

    The Problem
    Currently, Online Ordering hours are hard-linked to Business Hours. When a merchant adjusts their online availability, the system automatically syncs and changes their public-facing Business Hours.

    This creates a significant operational hurdle: merchants cannot "pause" or restrict online orders during peak in-person traffic without incorrectly showing the entire physical location as "Closed" on maps and discovery platforms.

    The Solution
    Decouple Online Ordering hours from General Business hours.

    Independent Controls:
    Allow merchants to set a specific schedule for digital orders that exists within (or differs from) the standard store hours.

    Operational Flexibility:…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  14. When we turn on Account Sync in the Clover Dashboard to sync with Quick Books online, It is very important to have Account Sync be Bi-Directional. If an invoice is created in Clover it will Sync with quick Books in Real Time. It is critical to be able for Quick Books to create an invoice and have it show in Clover. I talked to a Quick Books Coach and was told Account Sync needs to be Bi-Directional.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  15. Client would like the ability to search items when viewing the items report via the web dashboard, instead of the collapsed columns/ categories interface currently

    3 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  16. Require the user to select a reason for removal of items in an order for unprinted items. Currently, the user only gets prompted to select a reason if that item has been printed.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  17. Description:

    Employee pay rate (wage) is available in the Clover Dashboard UI, but it is not accessible via any public API.

    This makes it impossible to calculate labor cost, even though shift data (clock-in/out) is available.

    Problem:

    Shifts API → provides hours worked ✅

    Employees API → provides employee info ✅

    Wage / pay rate → NOT available ❌

    Without wage data, we cannot calculate labor cost per shift or over time.

    Request:
    Please expose employee wage via:

    Employees API (e.g. wageRate / hourlyRate)

    Optional: include in Shift API via expand=employee

    *GET only

    Context:
    Wage data exists in the Clover…

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  18. New Item Sales reports does not change it's totals based on which categories are selected. So now you have to manually add data up if you are trying to analyze categories

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  19. In the Appointment Scheduler it shows a 24 hour block even when no employees are available/ the store is closed. Request to have Appointment Scheduler only show business hours/hours when employees are available to be scheduled to prevent blocks of scrolling

    1 vote

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  20. save credit cards/debit cards on POS system, eliminating the need to log on dashboard from website

    1 vote

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