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Services

Welcome to the Clover Services Forum. You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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303 results found

  1. When we turn on Account Sync in the Clover Dashboard to sync with Quick Books online, It is very important to have Account Sync be Bi-Directional. If an invoice is created in Clover it will Sync with quick Books in Real Time. It is critical to be able for Quick Books to create an invoice and have it show in Clover. I talked to a Quick Books Coach and was told Account Sync needs to be Bi-Directional.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  2. Client would like the ability to search items when viewing the items report via the web dashboard, instead of the collapsed columns/ categories interface currently

    3 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  3. Require the user to select a reason for removal of items in an order for unprinted items. Currently, the user only gets prompted to select a reason if that item has been printed.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  4. Description:

    Employee pay rate (wage) is available in the Clover Dashboard UI, but it is not accessible via any public API.

    This makes it impossible to calculate labor cost, even though shift data (clock-in/out) is available.

    Problem:

    Shifts API → provides hours worked ✅

    Employees API → provides employee info ✅

    Wage / pay rate → NOT available ❌

    Without wage data, we cannot calculate labor cost per shift or over time.

    Request:
    Please expose employee wage via:

    Employees API (e.g. wageRate / hourlyRate)

    Optional: include in Shift API via expand=employee

    *GET only

    Context:
    Wage data exists in the Clover…

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  5. New Item Sales reports does not change it's totals based on which categories are selected. So now you have to manually add data up if you are trying to analyze categories

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  6. In the Appointment Scheduler it shows a 24 hour block even when no employees are available/ the store is closed. Request to have Appointment Scheduler only show business hours/hours when employees are available to be scheduled to prevent blocks of scrolling

    1 vote

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  7. save credit cards/debit cards on POS system, eliminating the need to log on dashboard from website

    1 vote

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  8. At the moment, if you have an item that has two categories, you can only filter by the FIRST category that was created when trying to pull Item Sales. There is no way around this. instead you would have to redo all your categories for all of your items if you want to have specific reporting for a specific category. It would be less frustrating to be able to filter WHICHEVER category we would like and not have to edit our entire catalogue and then lose all of the previous data.

    3 votes

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    Planned  ·  0 comments  ·  Reporting  ·  Admin →
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  9. I have an old account that is not active and a new account that is active. Each time I sign into Clover dashboard, I have to switch my account as it is automatically opened up as the old account. When switching it has an option to save, but each time I logout and login I have to repeat this switch. It would be beneficial if I can set one of the accounts as my primary account, instead of having to change it every time I login.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Hello.
    We would like to formally request the addition of Thai language as an available option on our POS terminal. Currently, Thai is not listed among the language selections, and having this option would greatly assist our staff

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  11. Please enable the ability for merchants to migrate card on file (tokens) between clover accounts. When there is a change of ownership or new tax ID, merchants currently have to start the database over from scratch which renders them unable to carry on existing recurring payment plans

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. I need the ability to see a changelog or activity within the system beyond transactional data. When users are created, when and who change account settings, last logins to the app and online portal. This feels like it should be a standard capability for security. thank you

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. SAME AS DELETING AN ITEM OR VOIDING A SALE. WHEN REMOVING TAX FROM THE ORDER IT SHOULD PROMPT REASON WHY ITS BEING REMOVED. AND IT SHOULD COME OUT ON THE OVERVIEW REPORT ALL THE TIMES THE TAX WAS REMOVED AND TOTAL AMOUNT.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  14. I would like to be able to edit the price of an item at checkout. Maybe with manager rights, if necessary. We sell plants where the price might go up or down from one day to the next.
    Variable pricing does not work because staff needs to have idea of the item cost.
    Discounts don't work because the price could go up the following day.
    Changing the price in inventory would be time consuming.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  15. Please enable notifications for voided transactions due to the fraud score or fraud settings. We had transactions approve and we fulfilled the order that printed to the kitchen, but then the orders immediately voided

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Regularly I pull a Sales Report with a Custom Date Range. Your website requires that I type in the full dates. It would be appreciated, speed things up, and increase my confidence if you had a calendar pop-up/drop-down in which I could select the dates. It feels archaic to have to type in the dates and a calendar pop-up option is a common feature elsewhere. Annoys me every time. The option to either, type in the dates or select from a calendar would be ideal.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  17. Online orders that come in should print out tips paid by the customer. Currently I have to manually go into my computer to see it.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  18. When doing modification changes to dishes at my restaurant, the modification isn't printed out. This needs to be resolved as it's getting increasingly easier to get orders wrong because of this.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  19. attach form to services directly so they know what waiver to select

    3 votes

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  20. In the appointment confirmation email currently sent to the business owner, only the appointment time and customer name show. I would be very valuable to the owner that the email also shows the stylist / employee's name the service(s) chosen by the customer, in addition to the date, time duration of the appointment and the customer's name. It would also help if that email would mention the rewards points accumulated by the customer (if applicable).

    8 votes

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