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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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211 results found

  1. Need the ability to create a Recurring Invoice that automatically emails a recipient with a Payment Link that allows them to enter their payment themselves.

    4 votes

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. My issue is when we pay sales tax we have to report our taxable items sold and also our non-taxable items sold. Your current reporting shows both of these line items, but it does not go any further. I need to be able to select the non taxable items and see how the clover got to the number it did so I can then be able to report it to the government. There is currently no way to see the items that clover added together to get the non-taxable amount.
    I would really like to see the sales tax reports…

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  3. Currently Clover notifications sent to cardholders are sent in either English or French based on what language the merchant is set up for, could we add a language toggle to notifications and web portal links (invoices) so merchants can be notified in their preferred language.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. I've noticed at times clover now it doesn't detect duplicate product uploads and we have duplicate and sometime triplicates. We wanted to MASS or Delete out whole inventory at once and upload it fresh, unfortunately we are only allowed 200 items at a time instead of selecting all and erasing the whole inventory and re upload. There should be a way to allow larger items per page like 500 , 1000, 1500, 2000 or full inventory. this is not convenient anymore

    1 vote

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  5. Collapsible menus are useful because they help organize content in a compact, accessible way, making navigation more efficient. Without collapsible menus, users need to scroll through long lists or sections to find what they're looking for, leading to a cluttered interface and a less smooth experience.

    3 votes

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  6. We would like to take a survey or have the customer input a satisfactory rating 1-5 stars after a purchase is made. Hoping if we can link customer transactions to satisfactory rating we may have a better chance at fighting chargebacks for the merchant.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. Include alternative options for 2FA, like email when logging into the dashboard for the first time. International clients aren't able to receive SMS Text as international/country codes aren't listed on the drop down. Specifically need to add Palau 011680 as a option.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  8. I've discussed the new Retail Growth plan with some merchants on the Payments plan today. Feedback suggests some merchants do NOT want a web site or to sell via e-commerce. Specifically, some retailers are contractually forbidden from selling certain products/lines online so there is no value in them having a website. Therefore, the Growth plan would result in their paying for something they can't use.

    3 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  9. Need to be able to PRINT the following: any payouts or safe drops (any cash out or removal), opening/start amount (any added cash in).. I currently see those transactions in the cash log but I need a hard copy of those occurrences.. I was able to print a a report custom to a specific time period all prior years but as recently June 1st 2025, this feature has been removed. This is critical for employee accountability and for my quarterly taxes & income taxes for this business.. If not corrected I will have to look for another POS system... Please…

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. "We would like to have an option that allows access to reports and transactions only on the specific device where the transaction was processed."

    1 vote

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  11. The dashboard update this morning terrible. Reconciling all store locations is now very time consuming. Instead of switching from one location to another I now have to acknowledge and save each change from store to store. Then wait while it uploads (very slowly). Not to mention our list of store locations is not in the correct order anymore. With my list being out of the order of our company order - THIS will surely cause mistakes on my reporting process. Not prevent them.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  12. The transaction Process take too long. there is a 13 step process to complete a transaction.
    process to run an EBT Transaction or PIN Debit:
    Click New Sale on the main unit.
    Enter the transaction amount on the main unit.
    Press Enter on the main unit.
    Select Card Payment on the main unit.
    Transaction begins—waiting time (~6 seconds).
    Tap Enter on the Pinpad.
    Processing on the Pinpad.
    Continued processing.
    Enter PIN.
    Press Enter to confirm.
    Remove the card.
    Final processing.
    Select EBT Benefit (if applicable).
    Press Enter

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. there should be an option to keep inventory on modifiers. modifiers should have stock count like items do.

    3 votes

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  14. I have multiple users on my clover account - and the two factor code to authorize them to go on our account - only comes to my phone. Can you consider adding additional phone numbers to my profile so we all would get the code to our phones? If I'm out of the country or asleep or unreachable - this is not working for us. I would love to add all my colleagues to the account profile to avoid this. I look forward to hearing from you. Thank you

    3 votes

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    0 comments  ·  Website  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.

    5 votes

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    1 comment  ·  Invoice  ·  Admin →
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  16. A report that breaks down the revenue classes by tender type. Also an option to automatically have clover to email reports to desired staff daily.

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  17. About 6 months ago, Clover's Customer list on the dashboard and the Customer app on the device sorted customers by most recently added. I relied on sorting the customer list by recent for my business functions. Now it only sorts customers by alphabetical order. It's a small change, but it has greatly impacted my business.

    I think it would be great for everyone if we could sort the customer list by criteria, such as:

    • *Recently added to the customer list* (important)
    • Recently paid/ordered
    • Phone number (starting digits from low to high or vice versa)
    • Alphabetical

    I feel it's…

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  18. The Sales Overview update is time consuming and is wasting paper. The staff now have to add as you have separated debit and credit - it is still mastercard or visa! You also added the employees to the sales overview - which is not needed as there is separate option to chose that. Unsure what the thought process was on this update, but we will be paying double for the amount of receipts we are now printing out for our accountant. Please keep it simple as that is why we switched to your company.

    1 vote

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  19. I am a salon owner, and I sell services (nontaxable) and products(taxable).
    In Reporting, I would like to see the 2 categories separately, and then the total.
    Is that possible?

    1 vote

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  20. i would like to be able to receive a notification--via phone app or email--for each transaction. i would need to be able to easily toggle the notifications on and off. i currently have to sign in periodically to view all the day's transactions, which is far less helpful

    if this is something you can, or are willing to, do, i suggest also adding a couple of interim daily stats while you're at it. thanks

    1 vote

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