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Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Order: Ideas relating to the process of creating and managing Orders.

2. Appointments: Please include all your feedback and suggestions for enhancing Clover’s Appointment software.

3. Website: Ideas relating to your Clover branded website.

4. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

5. Customer Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

6. Items & Inventory: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

7. Reporting & Analytics: Share your Ideas to improve or enhance Clover's reporting functionality.

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99 results found

  1. When putting in the business address, Address Line 1 should allow more characters or add an Address Line 2. I find it frustrating that this is even an issue.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. Merchant would like to be able to open an item category and update the items via the "In Stock" toggle within the category rather than having to use the item list to toggle the item in stock.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  3. Merchant request a setting in reporting that allows the report to print automatically upon closeout.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. Merchants would like to be able to see the ACH details under the customer profile as well as be able to filter or search for customers that have an ACH on file v a credit card on file.

    2 votes

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    0 comments  ·  Engagement  ·  Admin →
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  5. We would love to see a SaaS plan for nonprofits in the future. I am at a CFI Agent Bank, and we have several nonprofits that would greatly benefit.

    Some ideas to include in the bundle are built in "Pay my processing fees" option, year-end donor records, and ability to send donation notices for special events.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. Enhancement to "Create a branded website" tab/process.
    Services Growth Tier has ability to take payment/deposit online. First time merchant (who is used to card present instore) may not be familiar aware of option to take payment online as part of appointment process. That option for setup is under the primary view settings -> Services and Appointments section for Appointment Booking. I think there would be a benefit to have reference and link to the Appointment Booking section from the Create Branded Website page. I think having reference to Fraud Filters/Fraud Setup there would be beneficial as well.

    1 vote

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  7. engagement idea

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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  8. here's a website idea

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  9. this is an idea for appointments

    1 vote

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    0 comments  ·  Appointments  ·  Admin →
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  10. Since the update, whenever we scan a single item on our dashboard, it jumps around to a bunch of different items in inventory and brings up a random list of them, and we have to look through to find the one that we scanned. We've spent hours on the phone, updated everything we can hardware and software wise, and even bought a new scanner. This only started after the update, it is definitely a Clover malfunction.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  11. The Sales amount on the Closeout report does not represent the sales but is the total of transactions processed through the card processor. Please change to Sales amount.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  12. Sample Real Life Case: Merchant only has the Clover Go app on mobile to process payments. Merchant is currently using inventory through the Clover Go app on mobile. Merchant purchases a Clover Compact, which is provisioned to the Clover account. All but the Payments SaaS plan are removed leaving the merchant unable to use the inventory features. Please fix!

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  13. Restore lost functionality to inventory screens.
    The columns in categories does not hold changes made top which columns are displayed, even if you click "save"
    Next time your in the screen they have reverted back to default.
    Why even have a "In Stock" column when what you need is "stock Count"
    I waist too much time changing these back to what I need, every time go go into the category inventory screens.
    The columns used to stay put until the most resent update when a lot functionality went away, including being able to scan a UPC or enter an items…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  14. Multiple shifts per day:

    We have 2 services ( brunch and dinner) per day with 2 different teams, therefore we need a closeout report ( sales and tips) per shift - not per day

    We also need different menus per shift.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. Include Customer ID in the Order, Order Line Items, and Transactions reports

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  16. 1 vote

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    0 comments  ·  Employees  ·  Admin →
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  17. When doing a transaction report for a specific date, the beginning date and end date must each be selected, which is fine. When switching forward or backward one day, it takes 5 clicks to change the date. xxxx has a left and right arrow that can be clicked to move forward or backward one day. That would be a very helpful feature to have.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  18. Please make itemized invoices and payment receipts

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  19. Test jira integration

    1 vote

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    1 comment  ·  Inventory  ·  Admin →
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  20. Hello,

    Can we get a Database that links Card numbers to phone numbers automatically like how xxxx does it. I am tired of having to enter the SAME customer's phone number in every time they purchase something. It is embarrassing that this system doesn't have the ability to remember things like this. Also it would be nice if another Clover user just entered the customers phone number and then they come to me, it would already be there to text them their receipt.

    Thanks,

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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