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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

Categories

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211 results found

  1. Kindly consider adding a basic inventory tracking feature to the platform. This functionality would allow merchants to monitor item stock levels in real time—tracking quantities sold and remaining inventory. Additionally, it would be highly beneficial to include a low stock alert system that notifies merchants when item quantities fall below a predefined threshold. This would help prevent stockouts and ensure timely restocking

    2 votes

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    Planned  ·  0 comments  ·  Inventory  ·  Admin →
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  2. As of now the order printer when removed from the printer settings keeps coming back everytime the DUO reboots or the next day after the device goes to sleep.
    Can we find a way to have the order printer removed completely and no having come back.
    Thanks.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  3. Can you bring back the old service plan that cost $50 and give back some features that are important for most businesses? This $30 plan is junk. But I also do not need the $85 plan as I don't sell online. I just want back seeing my costs so I can know my profits and cost for inventory at the end of the year, being able to combine Open orders, being able to Exchange items on a Paid order and being able to sell something by the pound. I can't be the only one who would happily pay what I…

    3 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  4. Be able to make and item available for service and sales at the same time

    1 vote

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  5. At the moment, if you have an item that has two categories, you can only filter by the FIRST category that was created when trying to pull Item Sales. There is no way around this. instead you would have to redo all your categories for all of your items if you want to have specific reporting for a specific category. It would be less frustrating to be able to filter WHICHEVER category we would like and not have to edit our entire catalogue and then lose all of the previous data.

    1 vote

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    Planned  ·  0 comments  ·  Reporting  ·  Admin →
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  6. When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.

    Please add the custom field to the reporting/receipt.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  8. Whenever an employee is looking at their calendar through the Clover Go Mobile app, and also on the Clover POS, the default view is for ALL employees. The employee can set the filter to see only their appointments. However, as soon as you leave the calendar screen, add an appointment, go to the Home Screen or any action really… it resets the filter to all employees. This has been a very frustrating issue that several merchants have expressed.

    Feature Request:

    Allow for the employee filter to have a saved default setting for each employee

    5 votes

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    Deferred  ·  0 comments  ·  Appointments  ·  Admin →
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  9. Bulk entry feature for Appointments.

    Any customer coming from another booking platform with existing appointments must manually add all future appointments one by one. My customer had over 250 appointments, which resulted in nearly 10 hours of tedious error-prone data entry.

    5 votes

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  10. Ability to apply a pricing modification to a service to all future appointments already booked.

    Currently, if an appointment is booked in the future, the service price associated with that appointment can only be updated by editing the appointment and re-adding the same service with the updated pricing. Real case scenario: I am a merchant processing agent and I set up a hair salon using appointments. They decided to raise the pricing by 10% for all their services. I had to manually open up each appointment and add the item for 282 appointments. This took days to complete. I recommend…

    5 votes

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  11. Please give the option for customer to cancel or reschedule their appointments. When they have booked online

    5 votes

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  12. The merchant would like the ability to activate more than 20 gift cards with the same amount at one time. Currently, if a customer wants to purchase 200 gift cards, the merchant can only activate 20 at a time. This limitation means the customer would need to make 10 separate purchases or the merchant would need to activate the cards one by one.

    Raising the activation limit or adding a bulk activation feature would streamline this process, allowing the merchant to activate more than 20 gift cards at once, improving efficiency and customer satisfaction.

    7 votes

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  13. 1 vote

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  14. It would be very beneficial to our business to be able to select multiple devices on one report (sales report and item sales specifically but all would be helpful). I have devices in different areas and it would be great to see which areas were doing the most business or what items they were selling the most without printing every device and manually adding them together.

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  15. 2-Factor Authentication

    Businesses need the option to bypass 2-factor authentication. We do NOT want our Clover accounts tied to any one individual at the business, as employment is bound to change somewhat over the years. We are already using shared, business email account for this service. But having one individual's cell phone number hold the keys to authentication is ineffective at best, and opens the door for financial issues in the worst-case scenario. Clover should create an option for 2-factor authentication through email, or business phone call.

    1 vote

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  16. When processing a payment on the virtual terminal it should have an option that is built in to the initial transaction to send the receipt as a text or via the email

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. The call to edit feature should give the option to route us to the correct department for the feature on the dashboard that needs to edited.

    1 vote

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  18. Enable ability to allow for recurring appointment scheduling

    8 votes

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  19. allow the selectable provider of a service to rotate when a client has no preference on provider when they book an appointment.

    1 vote

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  20. have appointments to be able to be bookable in certain rooms.
    Massage Room 1
    Massage Room 2

    and then the ability to book by provider.

    then message provider the details

    1 vote

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