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Services

Welcome to the Clover Services Forum. You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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261 results found

  1. At the moment, if you have an item that has two categories, you can only filter by the FIRST category that was created when trying to pull Item Sales. There is no way around this. instead you would have to redo all your categories for all of your items if you want to have specific reporting for a specific category. It would be less frustrating to be able to filter WHICHEVER category we would like and not have to edit our entire catalogue and then lose all of the previous data.

    3 votes

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    Planned  ·  0 comments  ·  Reporting  ·  Admin →
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  2. I have an old account that is not active and a new account that is active. Each time I sign into Clover dashboard, I have to switch my account as it is automatically opened up as the old account. When switching it has an option to save, but each time I logout and login I have to repeat this switch. It would be beneficial if I can set one of the accounts as my primary account, instead of having to change it every time I login.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. Hello.
    We would like to formally request the addition of Thai language as an available option on our POS terminal. Currently, Thai is not listed among the language selections, and having this option would greatly assist our staff

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  4. Please enable the ability for merchants to migrate card on file (tokens) between clover accounts. When there is a change of ownership or new tax ID, merchants currently have to start the database over from scratch which renders them unable to carry on existing recurring payment plans

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. I need the ability to see a changelog or activity within the system beyond transactional data. When users are created, when and who change account settings, last logins to the app and online portal. This feels like it should be a standard capability for security. thank you

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. SAME AS DELETING AN ITEM OR VOIDING A SALE. WHEN REMOVING TAX FROM THE ORDER IT SHOULD PROMPT REASON WHY ITS BEING REMOVED. AND IT SHOULD COME OUT ON THE OVERVIEW REPORT ALL THE TIMES THE TAX WAS REMOVED AND TOTAL AMOUNT.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  7. Is it possible to assign sales tax rate per customer? We deliver goods to customers in cities which have different sales tax rates from ours.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  8. I would like to be able to edit the price of an item at checkout. Maybe with manager rights, if necessary. We sell plants where the price might go up or down from one day to the next.
    Variable pricing does not work because staff needs to have idea of the item cost.
    Discounts don't work because the price could go up the following day.
    Changing the price in inventory would be time consuming.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  9. Please enable notifications for voided transactions due to the fraud score or fraud settings. We had transactions approve and we fulfilled the order that printed to the kitchen, but then the orders immediately voided

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Regularly I pull a Sales Report with a Custom Date Range. Your website requires that I type in the full dates. It would be appreciated, speed things up, and increase my confidence if you had a calendar pop-up/drop-down in which I could select the dates. It feels archaic to have to type in the dates and a calendar pop-up option is a common feature elsewhere. Annoys me every time. The option to either, type in the dates or select from a calendar would be ideal.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  11. Online orders that come in should print out tips paid by the customer. Currently I have to manually go into my computer to see it.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  12. When doing modification changes to dishes at my restaurant, the modification isn't printed out. This needs to be resolved as it's getting increasingly easier to get orders wrong because of this.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  13. Our company is PCI compliant based on the parameters we put in place. That being said, we only issue invoices to customers so the customers can pay via links. I would like there to be a way in the permissions (virtual terminal) to allow employees only to issue invoices, but not process a credit card. This would ensure we are PCI compliant on all fronts.

    2 votes

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    0 comments  ·  Employees  ·  Admin →
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  14. attach form to services directly so they know what waiver to select

    3 votes

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  15. the option to change cost of goods sold in the past, if accidently entered incorrectly in the past

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  16. Why is commenting on this idea closed. This is rather important to the merchants who request the feature. What if some power decided to limit the letters such that the POS will now be limited to Clove Merchants want to and deserve to use the DBA name of their choice.

    Please -- is this such a difficult request?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  18. Invoice Number/Customizable Fields for Hosted Payment Page and Invoice payment – This would allow merchants to create a required field for invoice numbers to be submitted with payment information.

    3 votes

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    1 comment  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  19. When appointments are booked online, customer names do not appear on calendar tiles or even in the appointment details, making it difficult for staff to identify appointments quickly. Customer names must always be displayed by default, this should not be optional or a recommendation.

    1 vote

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  20. for the "add customer" feature in the register it would be nice if we merchants got the option to add the customer's address for delivery purposes. some merchants don't use doordash or uber eats due to cost.

    1 vote

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