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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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230 results found

  1. We are a home based business and are able to hide our address on payment receipts but not invoices. Please update invoices to allow us to hide our address or use our PO Box

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  2. Allow partial payments on invoices so that customers can pay deposits, then pay the remaining balance, without having to send multiple invoices for the same job.

    1 vote

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  3. attach form to services directly so they know what waiver to select

    2 votes

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  4. Clover needs to offer the option to track the date merchandise is entered, COG, and vendor for reorder and reporting purposes

    9 votes

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  5. Can you bring back the old service plan that cost $50 and give back some features that are important for most businesses? This $30 plan is junk. But I also do not need the $85 plan as I don't sell online. I just want back seeing my costs so I can know my profits and cost for inventory at the end of the year, being able to combine Open orders, being able to Exchange items on a Paid order and being able to sell something by the pound. I can't be the only one who would happily pay what I…

    4 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  6. I'm reaching out to request the availability to submit orders into the POS remotely from a computer or phone. My Merchant was doing this previously with their OLD POS. They had the ability to login to a 'ghost' POS from their computer at home and ring up orders. Then the orders would be in the system ready for the next day.

    This comes up a lot during holidays. Customer has 30+ Catering Orders for Christmas Eve and would like to be able to enter them all on their computer and have them appear on the POS.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  7. When scanning a QR code, the payment screen states "your order" this is confusing and generally only applicable in restaurants. It would be helpful if this title could be edited particularly for non profits and churches that tend to use QR often.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. It should allow you to Store Card on File on the Device for businesses like gyms.
    At gyms Cards are kept on file, reason being not all customers take their wallets to the gym and want to purchase water, shakes, etc. It's convenient to have card on file feature on the device level.

    1 vote

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  9. I have a large client with more than 1,000 Clover MIDs who is interested in developing support for AFTs (Account Funding Transactions) for a semi-integration. According to the DevRel team this is not currently on the roadmap for Clover. Please consider this for future development.

    2 votes

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  10. Our company is PCI compliant based on the parameters we put in place. That being said, we only issue invoices to customers so the customers can pay via links. I would like there to be a way in the permissions (virtual terminal) to allow employees only to issue invoices, but not process a credit card. This would ensure we are PCI compliant on all fronts.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  11. Hello-

    I'd like to request an option to rearrange payment tender options. Specifically, custom tender button options that are added. (in the Others option.)

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  12. In the appointment confirmation email currently sent to the business owner, only the appointment time and customer name show. I would be very valuable to the owner that the email also shows the stylist / employee's name the service(s) chosen by the customer, in addition to the date, time duration of the appointment and the customer's name. It would also help if that email would mention the rewards points accumulated by the customer (if applicable).

    5 votes

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  13. Require employee declare cash tips on Shifts by Clover app before they are able to clock out

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  14. On the Hosted Checkout Invoice, can the words Your Order be replaced with the name of the specific Payment Link.

    Example: Your Order = Membership or Food Pantry, etc. (dependent on payment link used)

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  15. Just like Google Play store or Apple Store allow us to be able to see apps that we previously had installed or date of installation.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  16. Bulk entry feature for Appointments.

    Any customer coming from another booking platform with existing appointments must manually add all future appointments one by one. My customer had over 250 appointments, which resulted in nearly 10 hours of tedious error-prone data entry.

    6 votes

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  17. Why did the sales report suddenly start separating credit and debit? Sure, offer that as an option but we need Visa and Mastercard to be ONE total for ALL Visa and ONE total for ALL Mastercard. We should not have to pull out a calculator at shift change to see if we are balanced! Our system does not differentiate credit and debit and we need our reports to match!

    6 votes

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    Under Review  ·  1 comment  ·  Reporting  ·  Admin →
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    1. Product images are always in portrait mode online on other websites, yet Clover's pilot program is in landscape which results in a lot more work to re-format every single product image we have in order to upload. YET once this is done and it's uploaded as per the landscape view, it previews as portrait!!

    2. The banner logo heading is showing as completely compressed even though it's a high res image.

    3. The preview page is tiny - should open up in a new tab. Impossible to check your work.

    4. Can the 'special instructions' on the preview page be turned off?

    5. Under…

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  18. Is Recurring Appointment Booking on the product upgrade roadmap? A lot of Services Merchants have regular customers scheduled at weekly or monthly recurring appointments. This would be huge for Services Merchants!
    Once this is place, if someone has 12 Appointments scheduled, please only send 1 cancellation notice, not 12.

    1 vote

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  19. There should be an option to check-in your clients so you know who is here and who isn't here. It makes it much harder to not see who is here and you just have to assume that your client got here on time when that might not be the case. Also it would be nice if the clients can check in on the client device but either way would be helpful.

    3 votes

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