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← Clover UserVoice

Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

Categories

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Merchants on the Services Growth SaaS plan submit your Ideas here. Please use the Payments Forum for all payment related Ideas.

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141 results found

  1. authorization

    the authorization on the mobile ap being the same phone number as the computer/desktop platform is not acceptable because the computer that will be at the store will not be with the phone (with the card reader) that will be at a fair. and the fair will WAY too loud to hear a phone ring to be tending to the needs of the store. not to mention leaving customers to take a phone call is rude. so either the store will not be able to use the computer platform or the fair will not be able to take payments. we…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Credit and Debit added together as an tender option EVERYWHERE

    Please make it a tender option on clover for a debit & credit card total together, EVERYWHERE. If I want a total for credit card (including debit cards) with tax and tips for the day (Daily), I have to get the debit total AND credit card total and manually add them together. I am a bookkeeper and use these numbers for accounting. I don't need a breakdown of credit & debit, just a total, with taxes and tips.
    Right now I use Sales activity> Transactions-the only place I can find tax AND tip breakdown. Please help so Clover gives me…

    2 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  3. Search reports by card holder name

    a client asked to be able to search all transaction and order reports by cardholder name in the search fields

    2 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  4. customer charge account

    We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

    1 vote
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  5. CLOSE OUT TIME IN DASHBOARD DOESN'T MATCH THE ACTUAL CLOSE OUT TIME IN FD POS.

    I have a client that has auto settlement set at 6:16pm PST in FDPOS. The Closeout screen in the dashboard is showing 5:30pm closeout so when they run a sale after 5:30pm, the totals in the dashboard don't match his deposits. Please sync the closeout time in the dashboard "closeout" screen with the auto settlement time in FDPOS. Or allow merchant to adjust the closeout reporting time manually in the dashboard. If the Closeout screen can't be fixed, you might think about removing the Closeout screen completely since it's causing more confusion to merchants than anything else.

    2 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  6. clover reporting

    When adding a customized item or tax- allow the total amount to show on the reporting so that the totals match up. the transactions are not matching with the batch totals. Having a more detailed reporting system will help with itemized, detailed individualized line items showing the exact amount including taxes and additional fees

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  7. email collection

    Previously, when the charge went through, the options given were to print, email, or text the receipt. That's changed, and now the options are "Print" and "More". In order to email or text the receipt, you have to tap the "More" button first.

    Our email and texting collection has dropped to less than 1% after this change. Previously we were getting about 5%. I've tried to talk to customer support about getting this changed back, but I've been told tough luck, try leaving a post on the uservoice page.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  8. Be able to view recurring amount for multiple clients

    I am unable to see the value of all quarterly recurring accounts. It just shows the number of accounts. Migrating from a previous merchant account where this feature was active. Certainly would help to see the total amount that will be charged to the various accounts as opposed to just the number of accounts.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  9. Need to add street address this is how we lookup customers. Can't use system at this time because of this . Need Urgent Assistance

    Need to add street address this is how we lookup customers. Can't use system at this time because of this . Need Urgent Assistance

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  10. Shifts app

    Need shifts full functions back on the terminal. We have clients ready to leave without these features back on the stations.

    1 vote
    0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  11. Fix reporting of gift card sales

    In the daily Sales Overview report gift card sales have recently been added to “Sales by Card Type” making a consolidation with deposits to bank account impossible.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  12. Merchant would like to load the entire items page on the Web Dashboard instead of having to click the "load more" link at the bottom of the

    Merchant would like to load the entire inventory items page on the Web Dashboard instead of having to click the "load more" link at the bottom of the page to show more items.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  13. Sort Customers by date of purchase

    I would like to be able to have filters to sort Customers different ways MOSTLY by date of visit/purchase

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  14. App for wireless scanners

    We recently purchased the Duo station with the handsfree wired scanner and had hoped we could use our hands free Munbyn scanners to work in the warehouse to scan items in/out or even use our phones to do so. However, there's currently no app available from Clover that allows for it nor do they have a hands free scanner that would allow for automatically updating our inventory in the Clover system. So our "check in, check out" system we had planned to use for our inventory is dead in the water - we need the ability to scan wirelessly. Very…

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  15. Being able to see Rewards Member point totals, notes, and names from the reward selection screen

    In order to better serve customers, it would be nice to see their total lifetime points, account notes, and be able to customize customer names from the register terminal when selecting rewards accounts. This is especially useful in a grocery/retail setting where you may need quick access to this information.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  16. Recurring payments on dashboard is there away to edit withdrawal date?

    Is there away edit withdrawal date without deleting account or end end date?

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  17. Gift Card app needs to be able to accept payment via Telecheck Check

    The Gift Card app is currently unable to accept payment via Telecheck Check. This is a customer service fail; customers will not understand why they can make payments for everything else via Telecheck Check, but not gift cards. Please enable this functionality ASAP.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  18. Individual User ID Reporting

    The merchant would like a feature to allow individual user id to pull reports that only show what that individual user id has captured in sales. We are an academic institution with certain levels of information (donors) that we don't want student employees seeing. However still want the students to have access to the reporting function. So we need them to be able to pull reports but have certain information blocked out to their specific account reports

    Thank you, btw the devs for Clover are the best!

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  19. Need to be able to enter an item then multiple it by the number of items sold.

    Need to be able to enter an item then multiple it by the number of items sold.
    In our MediSpa each client is different in terms of the number of units of Botox (for example) used in a procedure. If client requires 24 units, we have to enter the unit 24 times. Very cumbersome.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  20. Employee's on 3.0 web dashboard

    Clover Dashboard > Employee's> Add New Employee this form asks all the requisites and information of the employee's but it does not display on the reporting> employee's report of the hourly wages and transferred estimated wages from homebase.

    1 vote
    0 comments  ·  Employees  ·  Admin →
    How important is this to you?
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