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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

Categories

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219 results found

  1. Description: Option to Remove quantity feature on the published website page.

    Currently, when customer access the merchant's online ordering website. Click on an item. Select Breakfast, and then clicked 2 Eggs Breakfast w/ Meat. A popup box associated with 2 Egg Breakfast w/ Meat. Select, for example, Wheat. The Customer gets the option to add & subtract the item quantity.

    This merchant advised Wheat bread is added to the meal, not an individual purchased item. So they want an option to hide/remove the quantity feature for all menu items.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. Hello-

    I have multiple Merchants requesting this feature. Every single order needs a customer name and they are wanting the "Add Note" option to be a forced prompt. We are trying to avoid extra clicks on the screen. Right now having to Click the 3 dots ("...), then selecting Add Note adds small incremental delays to orders.

    Please let me know when/if this can be implemented, I'd be happy to elaborate further.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  3. As of now the order printer when removed from the printer settings keeps coming back everytime the DUO reboots or the next day after the device goes to sleep.
    Can we find a way to have the order printer removed completely and no having come back.
    Thanks.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  4. Be able to make and item available for service and sales at the same time

    1 vote

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  5. At the moment, if you have an item that has two categories, you can only filter by the FIRST category that was created when trying to pull Item Sales. There is no way around this. instead you would have to redo all your categories for all of your items if you want to have specific reporting for a specific category. It would be less frustrating to be able to filter WHICHEVER category we would like and not have to edit our entire catalogue and then lose all of the previous data.

    1 vote

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    Planned  ·  0 comments  ·  Reporting  ·  Admin →
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  6. Currently there is an option on the hosted payments to add a custom field. I have added it and my clients can now add information into it when they use the payment link. What is not available is the ability to see what information the client has put into the custom field. Without the ability to see that information, the custom field is useless.

    Please add the custom field to the reporting/receipt.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. 1 vote

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  8. 2-Factor Authentication

    Businesses need the option to bypass 2-factor authentication. We do NOT want our Clover accounts tied to any one individual at the business, as employment is bound to change somewhat over the years. We are already using shared, business email account for this service. But having one individual's cell phone number hold the keys to authentication is ineffective at best, and opens the door for financial issues in the worst-case scenario. Clover should create an option for 2-factor authentication through email, or business phone call.

    1 vote

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  9. When processing a payment on the virtual terminal it should have an option that is built in to the initial transaction to send the receipt as a text or via the email

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. The call to edit feature should give the option to route us to the correct department for the feature on the dashboard that needs to edited.

    1 vote

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  11. allow the selectable provider of a service to rotate when a client has no preference on provider when they book an appointment.

    1 vote

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  12. have appointments to be able to be bookable in certain rooms.
    Massage Room 1
    Massage Room 2

    and then the ability to book by provider.

    then message provider the details

    1 vote

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  13. We have Clover Flex's setup for a local Credit Union with many branch offices that offer the Cash Advance service to customers that want to take out a cash advance on their credit card. They would like to restrict their employees from attempting cash advances over $5k without manager approval. Would like to have the Clover device set up so it will prompt for manager override on transactions over $5k. The $5k could be a customizable field like you have for Offline Transactions.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  14. On Clover Merchant Portal:
    - button to import .csv file to batch overwrite customer data
    - button to intelligently merge duplicate customer entries
    - button to delete customer entries that match batch criteria (e.g. "MANUALLY ENTERED")
    - button to automatically batch rewrite customer name fields with correct capitalization instead of all caps
    - intelligent backup system for customer database (at very least, revert to previous version upon .csv import - while keeping entries from new customers generated externally in the meantime)

    some context: we've had clover system for years now, and it's served us well. This past year, we've begun…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. I would like to be able to create a catering estimate for our customers from my home office through the Clover Dashboard instead of having to stand at a Clover POS system and enter it. I can create an invoice but an ideal situation would be to create from my laptop, itemized each catering item and send to the customer. Even if it means creating and printing the estimate and manually emailing it to our customer.

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  16. There should be the option of having payment links that display in French. This is a legal requirement in Quebec of any commercial page having French, otherwise it is illegal in this province.

    1 vote

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  17. It would be awesome if Clover could create barcodes natively for inventory items— no third-party apps needed, select the inventory item and print the barcode on the label printer, so they can later scan it. Merchants could instantly print labels from Clover, saving time and simplifying inventory management. Seamless, fast, and fully integrated

    1 vote

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  18. I have several devices and need to see their proceeds every day individually. As is I have to drill into every device individually which is very cumbersome vs having them all listed out on one page.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  19. Ability to add or attach pictures for appointments or within the Customer profile

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  20. Please integrate skip the dishes as well to the clover system same as uber eats and door dash (canada)
    So that it auto accept the orders and all sales are at one place

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

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