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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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118 results found

  1. Remove customer rewards points when refund is issued

    When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.

    2 votes

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    Completed  ·  1 comment  ·  Refunds/Exchanges  ·  Admin →
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  2. Virtual Terminal Due Date

    The latest update created a due date, always one week from the date the invoice is sent. The due date should be an adjustable field as each business has its own terms. Ex: payment upon receipt, net 10 or 30.

    2 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  3. Add "all" to Due Date filtering when searching Invoices

    When searching for ann outstanding or pending invoice under the Invoices tab, I do not always know when an invoice is due. It would be helpful to have "all" as an option under Due Date so I don't have to search "this month," then "last month" and maybe "custom date range."

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  4. View all customers in a plan Recurring Plan regardless of Start Date.

    Currently what you see in Recurring Payment Plan is based on the "Start Date" filter. That would require having the merchant remember when they added the customer to the plan or changing "start date" to custom and moving date back to when the plan was created. Most other gateways allow you to see all customers in a plan by simply clicking on it. It makes managing customers plans much easier.

    1 vote

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    0 comments  ·  Admin →
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  5. Detailed Invoices for the Virtual Terminal

    Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.

    I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.

    This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.

    Thanks for the consideration!

    Sincerely,
    A concerned merchant services provider

    4 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  6. update tip options

    Add both Amount AND percentage options to tip options. Some people like to tip a percentage, others like to tip an even $1, $5, $10 etc

    2 votes

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    Completed  ·  0 comments  ·  Tipping  ·  Admin →
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  7. API for Recurring Payments Function

    My client is a Clover customer and is trying to start a subscription service on his website. I have already setup a Woocommerce shop on his Wordpress site and I would like to integrate Clover for payments with the third party app, WooCommerce Clover Payment Gateway by Zaytech. At the moment, Clover does not have an API for the recurring payments feature to be able to work with Woocommerce subscription service or for 3rd party applications. Is this something that will be available in the near future?

    3 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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  8. My customers do not appear under recurring billing

    I have 3 recurring plans, I added 4 customers to the plans and when I go to view the plans and customers, the customers do not appear. which means if my customer cancels the subscription I can't find them to delete it.

    2 votes

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    0 comments  ·  Admin →
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  9. Fraud Prevention Tools to prevent duplicate charges

    Fraud Prevention Tools to add a transaction limit so if the same total gets charged on the same card within a minute then it should decline the transaction.

    This will prevent duplicate charges to the same card.

    1 vote

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  10. Please allow for Tips to be customized by dollar amount as well as percentage.

    Please allow for Tips to be customized by dollar amount as well as percentage.

    15 votes

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    4 comments  ·  Tipping  ·  Admin →
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  11. Change Total PAID to just TOTAL

    I would like to be able to change Total PAID to just TOTAL. Because I use a Charged tender.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    This is improved in our upcoming gen3 UX.  

    - Merchant receipt screen is "Payment Complete - $ Amount"

    - Customer receipt screen is "Paid - $ Amount"

    Thanks, 

    Clover Product

  12. Taxes on Virtual Terminal

    Merchants want the ability to add taxes when sending invoices on the Virtual Terminal

    5 votes

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    0 comments  ·  Taxes  ·  Admin →
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  13. Include a "tip" section in an online invoice sent via virtual terminal/email

    After I send the invoice via virtual terminal, to a customers email-- a section for the customer to manually input desired tip amount with their invoice balance prior to inputting payment information. My business primarily focuses on sending online invoices to customers, whom I spend lots of time and energy with, and they'd like to tip, however it does not give them that option, unless I automatically include it in the total invoice billing amount.

    3 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  14. Virtual Terminal - Text Invoice

    Send Virtual Terminal invoices through text message. Currently restricted to email.

    4 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  15. Partial Refunds on Clover.com

    Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    24 votes

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    Completed  ·  5 comments  ·  Refunds/Exchanges  ·  Admin →
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  16. void and refund limitation time limits on debit card transactions

    Remove void and refund limitation time limits on debit card transactions. The 25 minutes is a concern and is impacting the merchant's ability to satisfy customers.

    1 vote

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    This behavior is controlled by Fiserv SE Number. Please contact Clover Support to validate the merchant's SE Number to determine if this behavior is not currently available for the merchant.

    Thanks, 

    Clover Product

  17. Ability to issue refunds on the web dashboard.

    Some of can't aren't the the shop. So when we receive a complaint on yelp or email, we need to have access to issue refunds on orders when we log into the Clover dashboard.

    2 votes

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    Completed  ·  0 comments  ·  Refunds/Exchanges  ·  Admin →
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  18. I need to have the option of using a debit card as credit and bypass pin

    I need the ability to accept a debit card as credit and bypass the pin

    2 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  19. return to any credit debit card if original payment method cant' be used

    If a customer paid with a debit card we see that we can't process a return to that payment method. It does give an option for a gift card. I would like to see an option for another payment method so we don't have to process the return manually.

    2 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thank you for your feedback and patience. 

    We believe this has been resolved for at least Visa, MasterCard, and Discover through our support of Online Refund Authorization. Please reply back if we are misunderstanding your original post.

    Thanks, 

    Clover Product


  20. Add Business Name to the Send Invoice

    Business Name is an optional field when merchant takes a payment via the Virtual Terminal; however, when they want to Send Invoice, Business Name is still not an option. Please add it to Send Invoice tab as well so invoices can be addressed to a business rather than individual

    2 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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