118 results found
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Remove customer rewards points when refund is issued
When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.
2 votes -
Detailed Invoices for the Virtual Terminal
Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.
I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.
This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.
Thanks for the consideration!
Sincerely,
A concerned merchant services provider4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
API for Recurring Payments Function
My client is a Clover customer and is trying to start a subscription service on his website. I have already setup a Woocommerce shop on his Wordpress site and I would like to integrate Clover for payments with the third party app, WooCommerce Clover Payment Gateway by Zaytech. At the moment, Clover does not have an API for the recurring payments feature to be able to work with Woocommerce subscription service or for 3rd party applications. Is this something that will be available in the near future?
3 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Option for multiple recipients, to change due date, and send a reminder/re-send existing invoice created from Virtual Terminal.
In order to avoid having to delete and recreate an invoice in order to send a "reminder" to a client about an existing invoice, would be great to have the following features added:
-Ability to send out to multiple recipients/ability to CC other recipients
-Ability to change/modify due dates and terms
-Ability to send a reminder or re-send an existing invoice (perhaps to alternative email address if necessary)I believe at this point, there is an option to send a reminder, but after 7 days. It would be great if we are able to send out reminders or re-send invoices…
2 votesHello,
Regarding #1, this request does not align with our current priorities.
#2 will be available in a future release.
#3 has been released.
Thanks,
Clover Product -
Virtual Terminal Due Date
The latest update created a due date, always one week from the date the invoice is sent. The due date should be an adjustable field as each business has its own terms. Ex: payment upon receipt, net 10 or 30.
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Taxes on Virtual Terminal
Merchants want the ability to add taxes when sending invoices on the Virtual Terminal
5 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Split pay receipts to show remaining balance option
we want someone to pay a deposit and come later. so they do a split payment and want the remaining balance to be shown on the receipt.
1 voteHello,
Our recommendation would be to obtain a receipt via text/web from the Orders app, rather than a "Payment" receipt. This will contain all the associated payments for that order.
Thanks,
Clover Product
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update tip options
Add both Amount AND percentage options to tip options. Some people like to tip a percentage, others like to tip an even $1, $5, $10 etc
2 votes -
My customers do not appear under recurring billing
I have 3 recurring plans, I added 4 customers to the plans and when I go to view the plans and customers, the customers do not appear. which means if my customer cancels the subscription I can't find them to delete it.
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product
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Virtual Terminal - Text Invoice
Send Virtual Terminal invoices through text message. Currently restricted to email.
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Fraud Prevention Tools to prevent duplicate charges
Fraud Prevention Tools to add a transaction limit so if the same total gets charged on the same card within a minute then it should decline the transaction.
This will prevent duplicate charges to the same card.
1 voteHello,
Upon further review, this feature has been released.
Thanks,
Clover Product
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Add "all" to Due Date filtering when searching Invoices
When searching for ann outstanding or pending invoice under the Invoices tab, I do not always know when an invoice is due. It would be helpful to have "all" as an option under Due Date so I don't have to search "this month," then "last month" and maybe "custom date range."
1 voteHello,
This feature has been released.
Thanks for your feedback,
Clover Product
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View all customers in a plan Recurring Plan regardless of Start Date.
Currently what you see in Recurring Payment Plan is based on the "Start Date" filter. That would require having the merchant remember when they added the customer to the plan or changing "start date" to custom and moving date back to when the plan was created. Most other gateways allow you to see all customers in a plan by simply clicking on it. It makes managing customers plans much easier.
1 voteHello,
This enhancement has been released.
Thanks,
Clover Product
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Include a "tip" section in an online invoice sent via virtual terminal/email
After I send the invoice via virtual terminal, to a customers email-- a section for the customer to manually input desired tip amount with their invoice balance prior to inputting payment information. My business primarily focuses on sending online invoices to customers, whom I spend lots of time and energy with, and they'd like to tip, however it does not give them that option, unless I automatically include it in the total invoice billing amount.
3 votesThis feature is now live.
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Virtual Terminal - Send Invoice - Add Tips
Allow customers to add a tip to their payment when making payment via the "Send Invoice" feature in Virtual Terminal. Your competitors have this feature and I would be leaving a lot of money on the table if I stayed with Clover instead of switching.
5 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Ability to issue refunds on the web dashboard.
Some of can't aren't the the shop. So when we receive a complaint on yelp or email, we need to have access to issue refunds on orders when we log into the Clover dashboard.
2 votes -
I need to have the option of using a debit card as credit and bypass pin
I need the ability to accept a debit card as credit and bypass the pin
2 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Change Total PAID to just TOTAL
I would like to be able to change Total PAID to just TOTAL. Because I use a Charged tender.
1 voteHello,
This is improved in our upcoming gen3 UX.
- Merchant receipt screen is "Payment Complete - $ Amount"
- Customer receipt screen is "Paid - $ Amount"
Thanks,
Clover Product
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return to any credit debit card if original payment method cant' be used
If a customer paid with a debit card we see that we can't process a return to that payment method. It does give an option for a gift card. I would like to see an option for another payment method so we don't have to process the return manually.
2 votesHello,
Thank you for your feedback and patience.
We believe this has been resolved for at least Visa, MasterCard, and Discover through our support of Online Refund Authorization. Please reply back if we are misunderstanding your original post.
Thanks,
Clover Product
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Add Business Name to the Send Invoice
Business Name is an optional field when merchant takes a payment via the Virtual Terminal; however, when they want to Send Invoice, Business Name is still not an option. Please add it to Send Invoice tab as well so invoices can be addressed to a business rather than individual
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product
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