137 results found
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phil@harbourcitydonuts.com
Printing an itemized receipt from the transactions history.
So many times I have a customer come back asking for an itemized receipt after their transaction.
I go into transactions and pull up theirs, print the receipt but it isn't itemized. It only shows the total, the taxes, and the tip.
We need to be able to print an itemized receipt from the transaction history.
1 voteHello,
Printing an order receipt with itemized details is available in our Essentials Plan.
Thank you,
Clover Product
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Due date
I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.
15 votes -
Web Checkout Screen - new field added
We would like to have a field added to the web checkout screen when our customers input their credit card information for payment to us. We create and send out invoices out of quickbooks to our customer organizations. However when customers pay us, only the name of the person making the payment is entered and it is difficult to match the payment to the invoice. Can we add a field to the web checkout screen that allows the customer to input the invoice # they are paying or the business name of their organization so that we can more easily…
2 votesHi All -
The payment note is a configurable field that is available for the merchant to include on Payment Links. This would allow the consumer to include the invoice number as requested
Thank you
Clover
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Before your upgrade, the App would automatically send a carbon copy receipt to my email. Must now manually enter my email each time.
Before your upgrade, the App would automatically send a carbon copy receipt to my email. Then I could easily forward to my client once at my desktop. Must now manually enter my email each time, with no way to set up my email in settings. Disappointed you took away a service that was convenient for and appreciated by your customers.
1 vote -
Pop up to notify of partial payment
If the card brands will not allow a partial payment to be declined(example, tab is $50, card only has $30 available), then could you add a LARGE POP UP to notify cashier, server, etc that another form of payment is needed to complete the transaction? This gets missed often, especially in busy environments, but almost all merchants seem to have this issue.
1 voteHello,
An enhancement for this has been released within our new UX, which is currently available for Gen3 hardware. Availability on compatible Gen2 hardware will be coming this year.
Thanks,
Clover Product -
Void transactions after they are paid
A void option needs yo be in place after a transaction is paid for so An entire order doesn't have to get refunded and re entered.
1 vote -
Hello, Like a number of users here have said. Please let us change the Invoice due date when we email them out. Right now it is set at 1 wee
Hello,
I just switch from the Square Invoicing system. There are two things that we really need for the clover invoicing system. We need the ability to change the invoice due date. All of our payments are due upon delivery of the service or item. Right now it has a 1 week due date. This does not work for us.
4 votesHello - Thank you for reaching out. The feature exists
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6 votes
Hello - Thanks for reaching out. You can now process partial refunds through the transactions app on the Clover dashboard.
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Please allow for Tips to be customized by dollar amount as well as percentage.
Please allow for Tips to be customized by dollar amount as well as percentage.
15 votesHello,
This enhancement has been released. Please explore our Smart Tipping solution.
Thanks,
Clover Product
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Partial Refunds on Clover.com
Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.
24 votes -
Why can't a healthcare office (dentist, doctor, etc) do recurring billing?
I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.
6 votesRecurring invoicing functionality is extended to HIPPA compliant merchants
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Send Reminder or "ReSend" Invoices
We send invoices to lots of parents for classes and lessons. Many times they ask me to resend the invoice (because they can't find it or for convenience.) I would like to resend rather than just tell them the date I sent is and hope they find it.
Also, sometimes they sign up close to an event and the payment guarantees one of the limited spots. I need the ability to resend before 7 days in order to allow the next student in line to join the class if a customer is not going to pay. Thank you!
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
It is very disappointing the way engineers set up invoicing , How can you decide due date 7 days from invoice .
It is very disappointing the way engineers set up invoicing , How can you decide due date 7 days from invoice . There is no customization can be done on invoice.
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
cash back
Please enable the cash back function on the Register App.
1 voteHello,
If a merchant has Cash Back enabled, then it would be available upon Debit card transactions. There may be some restrictions based on the merchant's MCC code. If it's not enabled, please check with your agent on the merchant setup, or open a ticket with Clover support to investigate.
Thanks,
Clover Product
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Merchant would like to add a notes section when using the clover payment link so their customer's can add their names / any special request
Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.
3 votesHello,
Thanks for sharing the feedback. This feature is available.
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Recurring Payments need end date or # of times
I'm not a restaurant.
I have customers want to split their payment to 2 months (50% at the sale date, and the remaining 50% a month from now). You know they want to make sure I can deliver what I promise.Your system does NOT allow End date or # of times option (very easy script ) with Recurring Payments.
So essentially an office person has to check every day to make sure we deactivate RP after 2nd payment.
Clover is the first company I used that doesn't have end date or number of payments (Even my ****** bank has…
1 voteHello,
This feature exists, an end date can be set for the recurring subscription.
Thanks,
Clover Product -
Invoicing through Virtual Terminal
Currently, Virtual Terminal has a wonderful invoicing feature. Two additional features could help with the invoicing and I have had requests for both:
1) Invoices have a due date default of 1 week. Merchants would like more flexibility to set due dates such as the invoice being immediately due upon receiving the invoice or up to 30 days after receiving the invoice.
2) Adding inventory items to invoices from clover inventory has been suggested and I have had many requests for this feature to be added to the invoicing in Virtual Terminal.
1 vote -
Remove customer rewards points when refund is issued
When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.
2 votes -
Detailed Invoices for the Virtual Terminal
Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.
I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.
This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.
Thanks for the consideration!
Sincerely,
A concerned merchant services provider4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
API for Recurring Payments Function
My client is a Clover customer and is trying to start a subscription service on his website. I have already setup a Woocommerce shop on his Wordpress site and I would like to integrate Clover for payments with the third party app, WooCommerce Clover Payment Gateway by Zaytech. At the moment, Clover does not have an API for the recurring payments feature to be able to work with Woocommerce subscription service or for 3rd party applications. Is this something that will be available in the near future?
3 votesHello,
This enhancement has been released.
Thanks,
Clover Product
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