65 results found
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Virtual Terminal Invoice Received by Customer response
Virtual Terminal Invoice Received by Customer response
3 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
ability to add multiple emails for the customer receipt distribution on VT
This option was available before the VT redesign.
3 votesThere is a setting where the merchant can have carbon copies sent themselves. But we aren't planning for the entry of multiple email addresses.
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The tip screen and signature line should be on same screen
It is very awkward, presumptive, and feels like bad manners to hand the Clover Flex device to a customer after a spa service and the first and only thing they see is the tip screen. Sometimes customers appear to be taken aback by this as tips are supposed to be a gratuity (not expected as I was always taught) By handing them the device with that tip screen as their first interaction with processing their payment, it is startling. I believe that having the signature line on the same screen as the tip screen is more polite and encouraging because…
3 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Fraud Tools (Bypass CVV option w/o disabling)
Having the ability to optionally bypass CVV during transaction from VT.
VT Fraud Tools has the option to either enable/disable CVV Verification.
2 votes -
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction.
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction. I get a lot of calls by merchants who just doesn't have the time to press "Done" and ends up losing that money.
2 votesHello,
We don't auto-void any transactions once they're successfully accepted. Even if you don't press "Done", the transaction will still be valid for settlement.
Please follow up with Clover support if this is contrary to your experience.
Thanks,
Clover Product
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instead the word tips. lets use employee retention and appreciation.
On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.
2 votes -
add ability to attach a pdf to an invoice.
I have a merchant that wants to attach their detailed invoice to the Clover payment invoice.
2 votesWe're going to address with an upcoming payment link feature. You'll be able to send a request for payment along with your PDF to a customer.
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Edit partial refund amount on Orders App.
Merchant requested to have the ability on the Orders App when doing a refund, that instead of choosing the items to refund, to have the ability to change the amount of the item being refunded, not just the full amount of the item. For example: this merchant sells school uniforms, but he does take used uniforms from parents and wants to refund them, he does not want to refund the full amount that the parent paid for the uniform but he want to be able to edit the amount refunded to the parent. He wants to be able to partial…
2 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
If you build an order with inventory, you may only ever be able to refund in full, or partially by item.
Best,
Clover Product -
Remove the email required field for stored cards
Need to be able to store cards even when a customer does not have an email. The settings allow for us to not require the email field, but when trying to charge the first transaction, it won't allow us to proceed without an email
2 votesWe need to allow a customer to rejected the stored card, thus an email is required.
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Force-post manual/phone-in authorizations
During a power failure or internet failure, we need the ability to force-post.
I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.
This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.
The process we used to use is as follows:
- Run the credit card through the imprinter and fill out slip.
- Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
- Acquire the…
2 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Sounds like you may be describing deferred authorizations. Clover does offer this through Offline payments.
Best,
Clover Product -
2 votes
Apologies for the delayed response.
This can be done today. Build an order with items in register, tap Pay, then tap Mail/Phone Order. Merchants may need to enable manual entry in their settings.
Best,
Clover Product
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Mandatory emails
Can we please stop w the mandatory emails. The customer knows we are storing their card numbers
1 voteThis is a compliance requirement and we are not able to eliminate it.
Thank you
Clover Communications.
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Control for Discounts Voids and Refunds
I know that there are other posts for void alerts, this goes one step further, this would allow owner's/managers to specify the number of voids or refunds that a specific passcode and email address can process without additional approval and or alerts going to the primary email address.
1 vote -
It would be nice to enable on the system which credit cards can be accepted. Foe instance only taking a certain card time with manager
Allowing certain credit card types only with manager approval
1 vote -
Allow voiding transactions up until batch closing.
With Payeezy we were able to void transactions until the daily batch closing. With Clover we only have a matter of minutes. This is unacceptable in a real business.
1 voteThe limitation with Clover is 25 minutes.
Thank you
Clover Communications
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scan
Offer ACH in virtual terminal to Omaha merchants. Many merchants want ACH options and we have to place them with a different gateway because Clover has not rolled out ACH in virtual terminal for Omaha merchants.
1 vote -
We need the capability to
Merchants on Omaha do not have the capabilities to offer scan and pay with the QR code on their receipts. We have so many merchants wanting this feature and it's hard to explain we cant add due to the platform when our merchants go to other establishments that have Clover and they are paying with scan and pay at another business with a feature they can't offer to their customers. If I add Nashville front-end to an Omaha merchant will the scan and pay feature be enabled?
1 vote -
Bitcoin Lightning
Do you accept Bitcoin Lightning as payment through your terminal? If not, could you please start? I would really appreciate a comment either way. Thank you!
1 vote -
pin debit for clover go
Add an option to take pin debit card transactions on the clover go for customers that only have debit cards that are MANDATED to put in the pin when taking the transaction
1 vote -
remove need for CVV when entering a card # in an order than was processed off line then declined. How would the merchant have the CVV ?
Allow bypass of the CVV when on a Clover Device. The fraud tools allow to verify CVV in the ECOMMERCE suite only if it is Entered! How is that fraud prevention but you have to enter the CVV on a Clover device for a transaction on an order? Merchants have transactions that fail when Clover device goes back on line after card # was entered in off line mode. The merchant doesn't have the CVV when they try to reprocess transaction a few days later on an existing order.
1 vote
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