Force-post manual/phone-in authorizations
During a power failure or internet failure, we need the ability to force-post.
I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.
This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.
The process we used to use is as follows:
- Run the credit card through the imprinter and fill out slip.
- Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
- Acquire the authorization number.
- When power or communications is restored, we press "Force-Post", and enter the credit card number, expiry date, transaction amount and authorization number.
It's not always possible to connect through a wireless tether to a cellphone, and when power fails and the internal battery runs out it's a moot point.
Thank you for your suggestion, but this request does not align with our current priorities.
Sounds like you may be describing deferred authorizations. Clover does offer this through Offline payments.