117 results found
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Virtual Terminal - Send Invoice - Add Tips
Allow customers to add a tip to their payment when making payment via the "Send Invoice" feature in Virtual Terminal. Your competitors have this feature and I would be leaving a lot of money on the table if I stayed with Clover instead of switching.
5 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Customer option to partially pay invoices sent through Virtual Terminal
Allow customers to partially pay and allow multiple payments on one invoice. For customers who cannot pay the full invoice amount in one payment.
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Enter Company Name for profile info on Virtual Terminal
The Merchant wants to be able to enter the customer's business name while entering the card information, in the same place as they can enter in customer name and address and phone number information.
5 votesbusiness name is an optional field that can be enabled in VT setup
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Customer Facing Terminal Attached to Clover Mini
The Clover Mini can be used as customer facing terminal attached to the Clover Station 2018 or to it self the Clover Mini. Some merchants are using the Clover Mini as a merchant facing terminal instead of the station 2018. It is a known issue with Clover Support that the Clover Mini EMV card slot gets damaged when using metal cards. The ability to attach a relatively inexpensive EMV/CTLS customer facing terminal to the Clover Mini would effectively and efficiently protect the more expensive Clover Mini from being damaged and buy the hardware team time to review / redesign the…
5 votesHello,
We have made improvements to our card slot to handle metal cards.
Thanks,
Clover Product -
Hello, Like a number of users here have said. Please let us change the Invoice due date when we email them out. Right now it is set at 1 wee
Hello,
I just switch from the Square Invoicing system. There are two things that we really need for the clover invoicing system. We need the ability to change the invoice due date. All of our payments are due upon delivery of the service or item. Right now it has a 1 week due date. This does not work for us.
4 votesHello - Thank you for reaching out. The feature exists
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Detailed Invoices for the Virtual Terminal
Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.
I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.
This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.
Thanks for the consideration!
Sincerely,
A concerned merchant services provider4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Virtual Terminal - Text Invoice
Send Virtual Terminal invoices through text message. Currently restricted to email.
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Void Option in addition to refund
Merchant wants to be able to void a transaction after a payment has already been done to avoid fees.
4 votesHello,
Thanks for your feedback.
Our void/refund buttons will soon make it more clear which action is possible at that exact time.
If merchants want to be able to void until the end of the day, then make sure they're enabled for gateway tipping and the void occurs before closeout.
Thanks,
Clover Product
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Merchant Requesting Clover GO and VT Link
Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.
4 votes -
with the invoice app, can we save paid invoices for future reference
It would be great if you could save paid invoices for future reference.
I have a client that sells car batteries with a 60 month warranty. I4 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Virtual Terminal does not track the employee name that does the transaction if they use a card on file Customer
When an employee logs into the dashboard and then runs a transaction on the Virtual Terminal using a stored card the transaction gets marked as a generic employee tag instead of the name they are logged in as. This makes tracking the transactions impossible and what is the point of having credentials for employee's if they can use Virtual Terminal without tracking...This is called an enhanced feature but I think it is a glitch that should be fixed...
4 votesHello - Thanks for reaching out. This feature is available now.
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Manually enter EBT cards
Merchant would like to be able to manually enter EBT cards in register or sales app.
4 votesThis is now supported on Clover.
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Manual Transactions
Merchant wants the Station to skip cvv on manual card entry clover station
4 votesHello,
This behavior should already exist. Please contact support if it's not working as expected. We're working to align the behavior of manual entry across all of our experiences, so be on the lookout for future releases.
Thanks,
Clover Product -
Itemization on invoice
This invoice product needs to include itemizing for the invoice to send to clients so that multiple items can be listed as sub totals and then the ability to give a grand total.
3 votesHello - Thanks for reaching out. This feature is available but the merchant needs to call into the customer support to enroll in the required supported plan.
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Virtual Receipt
Virtual Terminal is useless for our vacation rental except to take payments. It is geared primarily to restaurants. Clover took over for Payeezy which had a more efficient virtual functionality for our business.
The name should appear on the paid receipt without having to save every time. Many guests are one time customers. Only the amount paid shows up.
Again, the name of the paying guest should appear on transaction detail. If I have to refund, I have to go through several paid receipt.
Our guest's' credit card information is 99% from booking platforms. The CVV nor the Zip code…
3 votesHello,
We believe most of your concerns have been addressed with product enhancements released over the last two months.
You can use the card on file, or the duplicate payment function and process a payment without CVV or Zip code.
Clover does require merchants to create customers in order to show the name on the digital receipt.
Thank you,
Clover Product
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Merchant would like to add a notes section when using the clover payment link so their customer's can add their names / any special request
Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.
3 votesHello,
Thanks for sharing the feedback. This feature is available.
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API for Recurring Payments Function
My client is a Clover customer and is trying to start a subscription service on his website. I have already setup a Woocommerce shop on his Wordpress site and I would like to integrate Clover for payments with the third party app, WooCommerce Clover Payment Gateway by Zaytech. At the moment, Clover does not have an API for the recurring payments feature to be able to work with Woocommerce subscription service or for 3rd party applications. Is this something that will be available in the near future?
3 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Include a "tip" section in an online invoice sent via virtual terminal/email
After I send the invoice via virtual terminal, to a customers email-- a section for the customer to manually input desired tip amount with their invoice balance prior to inputting payment information. My business primarily focuses on sending online invoices to customers, whom I spend lots of time and energy with, and they'd like to tip, however it does not give them that option, unless I automatically include it in the total invoice billing amount.
3 votesThis feature is now live.
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Ability to process a refund through the Virtual Terminal
Please add the ability to process a refund through the Virtual Terminal. I have gotten this request from over 20 different health care practices (dentists, doctors, etc). Most doctor's office utilize a "back office billing" person that keys cards into the virtual terminal while the front desk uses the Clover Flex or Mini. However, if the back office has to issue a refund to a patient, then they must use the Flex or Mini and can't do it from their computer/virtual terminal. A lot of times the back office biller isn't even in the same building.
3 votesThis capability already exists within the Transactions tab on the web dashboard.
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3 votes
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