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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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138 results found

  1. Send reminders to a customer on an invoice

    Per Clover support, invoices have a 180 period before expiration. It would be really helpful to add the ability to send a notification/email to the customer if the invoice is still unpaid within that time. Even if it's just resending the same invoice link.

    6 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →

  2. Email merchant when invoice is paid

    Once an invoice is paid, have an email notification sent to merchant to let them know it is paid. Otherwise they have to constantly check their batch/transactions. This would make it much easier to keep track of open invoices and reconcile.

    6 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
    Completed  ·  Leif Borden responded

    By default all paid invoices receive an email to the owner of the clover account

  3. terminal to read "transaction canceled" instead of "All Done" when backing out mid sale

    When a transaction is cancelled or backed out of, the terminal should read "transaction cancelled" instead of "all done" as the message is the same after a sale is completed so merchants are complaining they wouldn't know if the cardholder backed out of the sale when passed the terminal without verifying the "transactions" app after each sale

    6 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →

  4. Taxes on Virtual Terminal

    Merchants want the ability to add taxes when sending invoices on the Virtual Terminal

    5 votes

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    0 comments  ·  Taxes  ·  Admin →

  5. Virtual Terminal - Send Invoice - Add Tips

    Allow customers to add a tip to their payment when making payment via the "Send Invoice" feature in Virtual Terminal. Your competitors have this feature and I would be leaving a lot of money on the table if I stayed with Clover instead of switching.

    5 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →

  6. Customer option to partially pay invoices sent through Virtual Terminal

    Allow customers to partially pay and allow multiple payments on one invoice. For customers who cannot pay the full invoice amount in one payment.

    5 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →

  7. Enter Company Name for profile info on Virtual Terminal

    The Merchant wants to be able to enter the customer's business name while entering the card information, in the same place as they can enter in customer name and address and phone number information.

    5 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
    Completed  ·  Leif Borden responded

    business name is an optional field that can be enabled in VT setup

  8. Customer Facing Terminal Attached to Clover Mini

    The Clover Mini can be used as customer facing terminal attached to the Clover Station 2018 or to it self the Clover Mini. Some merchants are using the Clover Mini as a merchant facing terminal instead of the station 2018. It is a known issue with Clover Support that the Clover Mini EMV card slot gets damaged when using metal cards. The ability to attach a relatively inexpensive EMV/CTLS customer facing terminal to the Clover Mini would effectively and efficiently protect the more expensive Clover Mini from being damaged and buy the hardware team time to review / redesign the…

    5 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →

  9. Hello, Like a number of users here have said. Please let us change the Invoice due date when we email them out. Right now it is set at 1 wee

    Hello,

    I just switch from the Square Invoicing system. There are two things that we really need for the clover invoicing system. We need the ability to change the invoice due date. All of our payments are due upon delivery of the service or item. Right now it has a 1 week due date. This does not work for us.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →

  10. Detailed Invoices for the Virtual Terminal

    Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.

    I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.

    This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.

    Thanks for the consideration!

    Sincerely,
    A concerned merchant services provider

    4 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →

  11. Virtual Terminal - Text Invoice

    Send Virtual Terminal invoices through text message. Currently restricted to email.

    4 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →

  12. Void Option in addition to refund

    Merchant wants to be able to void a transaction after a payment has already been done to avoid fees.

    4 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback.

    Our void/refund buttons will soon make it more clear which action is possible at that exact time.

    If merchants want to be able to void until the end of the day, then make sure they're enabled for gateway tipping and the void occurs before closeout.

    Thanks, 

    Clover Product

  13. Merchant Requesting Clover GO and VT Link

    Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.

    4 votes

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    Completed  ·  0 comments  ·  Virtual Terminal  ·  Admin →

  14. with the invoice app, can we save paid invoices for future reference

    It would be great if you could save paid invoices for future reference.
    I have a client that sells car batteries with a 60 month warranty. I

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →

  15. Virtual Terminal does not track the employee name that does the transaction if they use a card on file Customer

    When an employee logs into the dashboard and then runs a transaction on the Virtual Terminal using a stored card the transaction gets marked as a generic employee tag instead of the name they are logged in as. This makes tracking the transactions impossible and what is the point of having credentials for employee's if they can use Virtual Terminal without tracking...This is called an enhanced feature but I think it is a glitch that should be fixed...

    4 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →

  16. Manually enter EBT cards

    Merchant would like to be able to manually enter EBT cards in register or sales app.

    4 votes

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    1 comment  ·  Admin →

  17. Manual Transactions

    Merchant wants the Station to skip cvv on manual card entry clover station

    4 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This behavior should already exist. Please contact support if it's not working as expected. We're working to align the behavior of manual entry across all of our experiences, so be on the lookout for future releases.

    Thanks, 
    Clover Product

  18. transaction report

    Batch Detail Report. In the Deposit report, allow merchant to click the amount submitted to the bank and view/save/print a batch detail report that lists every transaction and the transaction details for every transaction.

    3 votes

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    Completed  ·  1 comment  ·  Other Payments Suggestions  ·  Admin →

  19. Itemization on invoice

    This invoice product needs to include itemizing for the invoice to send to clients so that multiple items can be listed as sub totals and then the ability to give a grand total.

    3 votes

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    1 comment  ·  Invoicing  ·  Admin →

  20. Virtual Receipt

    Virtual Terminal is useless for our vacation rental except to take payments. It is geared primarily to restaurants. Clover took over for Payeezy which had a more efficient virtual functionality for our business.

    The name should appear on the paid receipt without having to save every time. Many guests are one time customers. Only the amount paid shows up.

    Again, the name of the paying guest should appear on transaction detail. If I have to refund, I have to go through several paid receipt.

    Our guest's' credit card information is 99% from booking platforms. The CVV nor the Zip code…

    3 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    We believe most of your concerns have been addressed with product enhancements released over the last two months. 


    You can use the card on file, or the duplicate payment function and process a payment without CVV or Zip code. 

     

    Clover does require merchants to create customers in order to show the name on the digital receipt. 


    Thank you, 

    Clover Product

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