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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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111 results found

  1. Allow customers to add a tip to their payment when making payment via the "Send Invoice" feature in Virtual Terminal. Your competitors have this feature and I would be leaving a lot of money on the table if I stayed with Clover instead of switching.

    5 votes

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  2. Allow customers to partially pay and allow multiple payments on one invoice. For customers who cannot pay the full invoice amount in one payment.

    5 votes

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  3. The Merchant wants to be able to enter the customer's business name while entering the card information, in the same place as they can enter in customer name and address and phone number information.

    5 votes

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    Completed  ·  Leif Borden responded

    business name is an optional field that can be enabled in VT setup

  4. The Clover Mini can be used as customer facing terminal attached to the Clover Station 2018 or to it self the Clover Mini. Some merchants are using the Clover Mini as a merchant facing terminal instead of the station 2018. It is a known issue with Clover Support that the Clover Mini EMV card slot gets damaged when using metal cards. The ability to attach a relatively inexpensive EMV/CTLS customer facing terminal to the Clover Mini would effectively and efficiently protect the more expensive Clover Mini from being damaged and buy the hardware team time to review / redesign the…

    5 votes

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  5. Hello,

    I just switch from the Square Invoicing system. There are two things that we really need for the clover invoicing system. We need the ability to change the invoice due date. All of our payments are due upon delivery of the service or item. Right now it has a 1 week due date. This does not work for us.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  6. Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.

    I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.

    This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.

    Thanks for the consideration!

    Sincerely,
    A concerned merchant services provider

    4 votes

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  7. Send Virtual Terminal invoices through text message. Currently restricted to email.

    4 votes

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  8. Merchant wants to be able to void a transaction after a payment has already been done to avoid fees.

    4 votes

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    Hello, 

    Thanks for your feedback.

    Our void/refund buttons will soon make it more clear which action is possible at that exact time.

    If merchants want to be able to void until the end of the day, then make sure they're enabled for gateway tipping and the void occurs before closeout.

    Thanks, 

    Clover Product

  9. Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.

    4 votes

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  10. It would be great if you could save paid invoices for future reference.
    I have a client that sells car batteries with a 60 month warranty. I

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  11. When an employee logs into the dashboard and then runs a transaction on the Virtual Terminal using a stored card the transaction gets marked as a generic employee tag instead of the name they are logged in as. This makes tracking the transactions impossible and what is the point of having credentials for employee's if they can use Virtual Terminal without tracking...This is called an enhanced feature but I think it is a glitch that should be fixed...

    4 votes

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  12. Merchant would like to be able to manually enter EBT cards in register or sales app.

    4 votes

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    1 comment  ·  Admin →
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  13. Merchant wants the Station to skip cvv on manual card entry clover station

    4 votes

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    Hello,

    This behavior should already exist. Please contact support if it's not working as expected. We're working to align the behavior of manual entry across all of our experiences, so be on the lookout for future releases.

    Thanks, 
    Clover Product

  14. This invoice product needs to include itemizing for the invoice to send to clients so that multiple items can be listed as sub totals and then the ability to give a grand total.

    3 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  15. Virtual Terminal is useless for our vacation rental except to take payments. It is geared primarily to restaurants. Clover took over for Payeezy which had a more efficient virtual functionality for our business.

    The name should appear on the paid receipt without having to save every time. Many guests are one time customers. Only the amount paid shows up.

    Again, the name of the paying guest should appear on transaction detail. If I have to refund, I have to go through several paid receipt.

    Our guest's' credit card information is 99% from booking platforms. The CVV nor the Zip code…

    3 votes

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    Hello, 

    We believe most of your concerns have been addressed with product enhancements released over the last two months. 


    You can use the card on file, or the duplicate payment function and process a payment without CVV or Zip code. 

     

    Clover does require merchants to create customers in order to show the name on the digital receipt. 


    Thank you, 

    Clover Product

  16. Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.

    3 votes

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  17. My client is a Clover customer and is trying to start a subscription service on his website. I have already setup a Woocommerce shop on his Wordpress site and I would like to integrate Clover for payments with the third party app, WooCommerce Clover Payment Gateway by Zaytech. At the moment, Clover does not have an API for the recurring payments feature to be able to work with Woocommerce subscription service or for 3rd party applications. Is this something that will be available in the near future?

    3 votes

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  18. After I send the invoice via virtual terminal, to a customers email-- a section for the customer to manually input desired tip amount with their invoice balance prior to inputting payment information. My business primarily focuses on sending online invoices to customers, whom I spend lots of time and energy with, and they'd like to tip, however it does not give them that option, unless I automatically include it in the total invoice billing amount.

    3 votes

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  19. Please add the ability to process a refund through the Virtual Terminal. I have gotten this request from over 20 different health care practices (dentists, doctors, etc). Most doctor's office utilize a "back office billing" person that keys cards into the virtual terminal while the front desk uses the Clover Flex or Mini. However, if the back office has to issue a refund to a patient, then they must use the Flex or Mini and can't do it from their computer/virtual terminal. A lot of times the back office biller isn't even in the same building.

    3 votes

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  20. 3 votes

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