invoice
We would like to have a control field added to the Virtual Terminal Invoice option, that will transfer over to reporting. We use control numbers for all transactions, on a normal transaction that number carries over to reporting. There is no such field in the Invoice option. This forces our accounting team to spend long lengths of time researching customer names, rather than already having the control data in reporting.
Kenley Brester
shared this idea
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Arash Dounel
commented
When customers turn on the feature to prompt for an invoice number before the transaction is completed (This is the same field that the name of the field can also be customized in ths settings) the invoice number can no longer be changed after the transaction is approved. Merchants would like to be able to go back into completed transactions and modify the field for the invoice number that was collected by the user when the prompt popped up on the screen before presenting payment method.
If the user accidentally created a typo or put the incorrect invoice number then they would like to be able to fix those mistakes as many of these invoice numbers are being tracked historically for reporting purposes.