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Remove SKIP PIN on DUO Mini

Hi good afternoon Clover Support,

I'm reaching out with a huge issue that is causing fraud at our liquor store. I have Clover Duo and I have a setting on the device that requires Debit customers to use their PIN #, but for some reason the Mini on our Station Duo is giving the customers the option to "SKIP PIN"! Which should Not be an option. A customer who is using a stolen card is Obviously going to “SKIP PIN” before the business owner can select No on the big screen.

I’m asking for the engineering IT support team to please remove the option to SKIP PIN from our Clover Duo Mini facing the customer. Clover offers "PIN REQUIRED" or "PIN LESS", if we choose PIN REQUIRED then the PIN should always be required without the option for the customer to "SKIP PIN".

Hope to hear from you soon,
Jay

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  • Jay commented  ·   ·  Report

    Requesting an update to this problem, our stores continue to encounter this problem.

  • Jay commented  ·   ·  Report

    Requesting an update on this topic. We have seen an increase in customers selecting the "SKIP PIN" option more and it is causing a problem for our stores. If the User selects "PIN REQUIRED" then the PIN should be required with EVERY transaction and the "Skip Pin" option should not be on the screen of the customer.
    Please help!