118 results found
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Calculate tip values next to the percentage BEFORE they choose the tip
My clients often choose a percentage without knowing what the dollar value of that equates to until after they press it. Every competitor I’ve looked in to and personally used has this feature except Clover. Example: ticket is $60, the tips should show “15% / $9” “20% / $12” “25% / $15” or something to that effect. Another example: On a $15 service, people might select 10% and then get embarrassed when they realize they only tipped me $1.50.
2 votes -
2 GRAT/SERVICE CHARGE BUTTONS
WE NEED 2 BUTTONS! BEEN ASKING FOREVER
TO GO ORDERS MUST HAVE 15% GRAT
PARTIES OF 6 OR MORE MUST HAVE 18%2 votes -
merchant want the tips te be asked before the end of the transaction because is more convenient for his customer
want to be able to chose when to ask for the tip.
2 votes -
Tips Setup on tip entry location
In setup for clover mini that the tip entry location have a way to put tip in on tablet screen and on printed receipt.
2 votes -
tips
When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.
1 vote -
Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out.
Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out. Recently I noticed some of my employees orders tips were going to a different employee when closed out.
1 vote -
Flat tipping "above" a specific threshold
For the Smart Tipping feature, flat tipping "below" a specific threshold is available in "Tip Suggestions". It would be nice to add flat tipping "above" a specific threshold as well. Some customers spend $200 to $300 and leave a $5 tip. The merchant can post a minimum tip amount on transactions over a specific dollar amount on the menu so the customer is aware. This would be a great feature to protect the waiters and waitresses.
1 vote -
URGENT! Add the ability to "adjust" tips after cash transactions!
It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.
I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…
1 vote -
Scan Barcode In TIPs app
The barcode scanner seems to be broken on the TIPS app. Lots of customers use this so it would be awesome if it worked again.
1 vote -
Allow different terminals to have different tip percentages.
Allow different machines to have different tip percentages. This will ne helpful for takeout orders.
1 vote -
Separating Services and Product Sales for tips
The tipping app suggests the tip on the total amount purchased. It should be seperated as you don’t tip on products, but only services.
i.e. Joe schmoe had a service of $100, but purchased $200 worth of product. The suggested tip should be on the service amount of $100 only vs the total of $300 plus tax. The client should not have to pull out their calculator to figure out the tip amount on the service.
1 vote -
prompt the client to be able to tip the assistants in addition to the service providers. I.e.,
It is time consuming and really impedes the process of checkout when we have to stop the process, back out and then add an additional tip for an assistant in addition to the service provider bc the client does not get an option to tip the assistant on the screen. it could be like a total additional screen even?
ALSO, it is a BIG DEAL that when clients tip a percentage it is added onto the entire ticket and not just the service amount. it takes a lot of time to explain it every single time, and in the event…
1 vote -
Opt-In tipping instead of Opt-Out
Opt-In tipping instead of Opt-Out.
There's a big difference between asking how much you want to tip versus giving the option to tip if they press an optional button. Especially for services that don't usually but would sometimes like to tip (such as retail).
Leaving customers with thinking about if the person behind the counter is judging them for not tipping is not the final impression a customer should be left with and that is the only option with opt-out tipping being the only tipping option.
1 vote -
confirming tips at end of shift
I just had a server bring me a receipt. She went to enter the tip and it said tip was stored on device. She didn't use a hand held. Why can't she confirm the tip or let the manager have power to change the tip. This has happened numerous times. This has to change or else I need to change point of sales systems as my staff keep losing their hard earned tips.
1 vote -
pat.boychuk@sonapay.ca
Restaurant merchant runs multi shifts per day and would like the ability to filter employee tips report by the hour to receive an detailed tip report for just the servers working on Shift A or B etc. Currently tip reports are via a 24 hour period.
1 vote -
Turn Off Tipping For Certain Items
I run a store that sells both package liquor and drinks by the glass (a bar).
There needs to be an option to remove certain categories from a tip prompt subtotal.
For example if a customer buys a $10 glass of wine to drink at the bar, and on the same order purchase a $20 18pack of beer to take home…the tip prompt of 20% should only reflect the glass of wine for $2 tip.
Currently if this transaction happens at our store the 20% suggested tip would be based on the entire order cost of $30. This creates an…
1 vote -
Tips not requested when using Auto Gratuity
An option to allow merchants to select whether the Tip line prints for large parties when the "Auto Gratuity" feature is selected. Currently, it is still showing the Tip line even when the extra Service Charge is assigned.
1 vote -
Holiday Service Surcharge
Would like to have a button for extra service charges on a Holiday - e.g Xmas or New Year's Day or a large group service - e.g a party or event. Sometimes some restaurant customers don't tip enough. This will incentivize our employees working during holidays & avoid absences then for an event of large group, for clean up service.
In Australia, tipping is not required but restaurants automatically have a holiday charge if they remain open & provide service on a holiday. This should be applicable here in the US, too. However, restaurant owners have the prerogative to do…
1 vote -
Can we have tipping process just like Square payment system?
Tipping option should appear after the self payment system on Clover mini just like Square payment device. Or we can set up the function as before or after the credit payment is done. Sometimes customers put their credit card on the screen and press the tip option on the screen and assume the payment process is done. Then we have to explain that it's not done and the customer become skeptical because they have used to square device. Can we uniform the process just like major POS system, please?
1 vote
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Ability to reorder tip options during checkout
Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.
1 voteHello,
The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?
Best,
Clover Product
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