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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


Management Functions

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How can Clover help merchants seamlessly and effortlessly manage their businesses? What features should be added to Clover’s software to improve management functions?

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65 results found

  1. fingerprint

    Why do we have a device with fingerprinting capabilities but the software no longer supports it. This means that we have to use a 6 digit passcode everytime we need to open the device. It may not seem all that time consuming but when you do over 4 grand in sales in a night with 3 bartenders all using the device, 6 digits is a pain **********. Please go back to using fingerprint software.

    1 vote

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    Completed  ·  0 comments  ·  Employee Management  ·  Admin →

  2. Cannot access Clover Account at all without SMS

    https://www.clover.com/en-ca/help/two-factor-authentication
    This page describes the ability to use an authentication app for two-factor authentication.

    However, it is impossible for a new customer to reach their account page in the first place without using SMS.

    We are a public library and there is no reason for us to have a mobile phone. We use authentication apps for other services and would be happy to use it for Clover, but your website setup makes it impossible to choose that option.

    Telephone help line was unable to help with this.

    1 vote

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    0 comments  ·  Other Management Suggestions  ·  Admin →

  3. Remove Default L2/L3 Data

    Merchants need the ability to remove default L2/L3 data. if they enter the data not fully understanding that they cannot remove it or if the nature of their business changes and they do not ship a consistent items it is makes it a bit more difficult for them to manage.

    1 vote

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    0 comments  ·  E-Commerce Management/Clover Online Ordering  ·  Admin →

  4. Merchant ID (MID) no longer seen on Dashboard

    Even though under business information it says "View your MID" it doesn't show up there at all...
    Crazy how updates are thrown without verifying and making sure everything is correct.
    Please bring back MID so when we call we know the Merchant ID number.

    1 vote

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    Completed  ·  0 comments  ·  Clover Dashboard Functionality  ·  Admin →

  5. Multiple Menu disappeared after new dashboard update

    With today's dashboard update, i can't see the "Menu" on the left side. It has disappeared from the Dashboard.

    All your articles that reference click left on the "Menu" are all invalid now. No quality control before releasing the dashboard update ?

    1 vote

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    Completed  ·  0 comments  ·  Clover Dashboard Functionality  ·  Admin →

  6. Clover KDS Screen 24"

    KDS SCREEN

    i get a clover KDS Screen 24"/for mi kitchen, but i find some things that i think you need to add.

    please add the option to NO GROUP MODIFIERS on the screen
    Please add the option to NO ALPHABETIC ORDER on the screen

    that can help us a lot to everyone thanks

    1 vote

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    Completed  ·  0 comments  ·  Receipt Management  ·  Admin →

  7. could a feature be added where uber eats been added to kitchen display system

    1 vote

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    Completed  ·  0 comments  ·  Clover Dashboard Functionality  ·  Admin →

  8. Monthly card processing statement

    I would like to see my monthly card processing statements in the dashboard.

    1 vote

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    Completed  ·  0 comments  ·  Clover Dashboard Functionality  ·  Admin →

  9. Bring back the Online checkbox on the item page

    Bring back the Online check box that was removed in yesterday's update. Now that it's removed, items that are marked as unavailable in the POS are live on the clover online menu unless actively removed in the menu options on the web dashboard. Any item that is marked unavailable should be removed on all menus or have an option to do so on the POS. Not all staff have web access to edit the online menu on top of marking it as unavailable on the POS.

    1 vote

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    Completed  ·  0 comments  ·  Restaurant Menus and Clover Dining  ·  Admin →

  10. Cashing Out - Online Orders

    When cashing out via a mobile device for online orders customers have to manually type in their card info. Should they go to order again, they have to repeat the process. Will there be a function for auto filling/saving customers info?

    1 vote

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    0 comments  ·  E-Commerce Management/Clover Online Ordering  ·  Admin →

  11. P.O. Box ability

    I want to know why 20 years ago running on windows xp the versa check program was able to have the DBA business address as a p.o. box that the customers could see on their quotes, invoices, and reciepts but your supposedly superior cloud based solution lacks that simple capacity. I speaking on indigenous to the customer facing info.

    1 vote

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    Completed  ·  0 comments  ·  Receipt Management  ·  Admin →

  12. Multiple Menu option now available - but make it available for 3rd party integrators like Itsacheckmate or Chowly

    I do see the Multiple Menu is finally available in Clover after people have been raising for over 2 years.. But, it's not much helpful if we use aggregator like "itsacheckmate" or Chowly for our integrators for 3rd party delivery companies.

    Please make the multiple Menu option available for them as well. Currently i can only select multiple menu options for Clover online ordering or clover direct integrations.

    1 vote

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    Completed  ·  0 comments  ·  Restaurant Menus and Clover Dining  ·  Admin →

  13. Invoice Receipt business address should be OPTIONAL

    I think the invoice receipt option for the business address should be OPTIONAL for owner to provide to customers. I am a new business owner and would provide online services. Clover Dashboard demands a physical address for owner to provide, this is seen by the customer when they receive an invoice or bill. This should be optional as I don't want to have customers see my personal address. I won't have a business office.

    1 vote

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    Completed  ·  0 comments  ·  Receipt Management  ·  Admin →

  14. employee

    I need to know how to remove an employee and their shift history

    1 vote

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    Completed  ·  0 comments  ·  Employee Management  ·  Admin →

  15. Third Party Ordering Check Box, in addition to "On POS" or "Online"

    We need a 3rd Party Ordering Check Box so we can have a separate Inventory/Menu, in the INVENTORY>ITEMS submenu so that we can price DoorDash etc independently, from our POS or our own Online Pricing

    24 votes

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    Completed  ·  6 comments  ·  Restaurant Menus and Clover Dining  ·  Admin →

  16. Bring back the Call Me option so that we don't have to waste ten minutes trying to get to tech support.

    Add back the Call Me option for Customer Service & Tech Support

    1 vote

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    Completed  ·  0 comments  ·  Clover Dashboard Functionality  ·  Admin →

  17. Automatic service charges for credit cards

    As it stands now, we have to manually add a service charge with each order. I think Clover should have the capability of adding the charge automatically when a credit card is used.

    1 vote

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    0 comments  ·  Software Plans  ·  Admin →

  18. Bring back Receipt Preview option.

    Please bring back the receipt preview when you are making modifications to your payment receipts, so we don't need to print out receipts to test each change. It is sometimes not clear when you're choosing the added options how they will look on the receipt.

    1 vote

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    Completed  ·  0 comments  ·  Receipt Management  ·  Admin →

  19. Multiple Menu

    Multiple Menu. Can you please add the capabilities to have multiple menus for 1 mid instead of using 2 mids as is the practice now.

    42 votes

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    Completed  ·  14 comments  ·  Restaurant Menus and Clover Dining  ·  Admin →

  20. Seamless business phone number update

    Merchant suggested to seamlessly update his business's phone number. He didn't like the process of contacting clover support, and then being transferred to merchant services.

    1 vote

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    0 comments  ·  Clover Dashboard Functionality  ·  Admin →
    Completed  ·  AdminCommunications (Head of Internal Communications, Clover) responded

    Clover is rolling out self - service features including updating address and phone number for the business.  This will be available for most merchants in North America.


    You can reach out to your reseller to see if your account would be included in these updates.


    Thank you 

    Clover Communications

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