27 results found
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Restrict permission on employees to remove Additional Charges from an active order
Restrict or limit permission on employees to remove Additional Charges from an order. Only admins or allowed permission should be able to remove service charge.
Operational Loss when customer is paying cash, the employee gives bill to customer, customer pays in cash, server/employee removes service charge and keep the cash that belongs to the house. This is creating an operational loss.1 vote -
TO GO orders only on Clover Dining - Activate No Service Charge
On Clover Dining APP - Add a section for TO GO Orders where the service charge is not automatically applied when it is enabled. The tables are fine to be added automatically applied. Currently is manual and some employees are making the mistake of not removing the service charge and overcharging customers on take outs.
1 vote -
online order
We can no longer see Online ordering on Clover Duo POS. We also cannot access Clover Dashboard on Clover Duo. Please add these. It is crucial to our business
1 vote -
Single Item Printing
Create printer setting to fire items on order individually to kitchen. Currently to do this in Clover Dining, its required to fire individually after each item. This would make it so that you can enter entire order, select fire to kitchen or save, and items would print individually in kitchen. Needed for Dim Sum and family style restaurants. There is one third party app that allows this function, however it is very unreliable. Would be great to have as a native Clover feature.
1 vote -
Split tips evenly
I have merchants that need a way to manually type the amount of tips they are claiming at the end of their shift. (They share the tips evenly)
1 vote -
Stop charging customers a fee for orders over 30 dollars
Why can't I as a business owner pay the $1.50 fee instead of my customers for online orders over $30.
1 voteClover does not charge an online ordering fee.
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Add Variant via excel import
It would save a lot of time to be able to add product variants in the excel import rather than one by one on the dashboard. I'm surprised and disappointed that this isn't already a feature.
1 vote -
Ability to print from Transactions App
A print button in the Transactions app would be nice for merchants who need a print-out of each transaction in order of time.
1 vote -
Do not put updates in on a weekend - busiest days of the week.
Putting an update in on a weekend that doesn't work totally disrupts the busiest days of the week. Also - put out an email to all users describing the update features and when it will be applied.
1 vote -
Hi, we are a restaurant and want to have our orders placed with a QR code at the table that has a table number associated.
Would we be able to have the table number question mandatory for our clients when paying with a QR code. Or, could we have different QR codes that would represent a different table number. Feel free to call me to discuss. (removed phone number from the idea for privacy purposes)
1 voteThis is supported today. Please see help document here - https://www.clover.com/en-US/help/online-qr-code-social and here - https://www.clover.com/en-US/help/use-scan-to-order-for-contactless-service
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payment notification
I need to know which customer is making a payment when they use my URL link from my website to make a payment on their account. This feature does not email me any notification so i do not know that a customer has made a payment
1 vote -
Clover Dashboard
The addition and management of items with variants is only available on the devices such as the Flex. I wish that item variants were also available on the dashboard and by export/import from a spreadsheet.
1 voteYou can now edit items with variants on the Dashboard.
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Filter Virtual Terminal Transactions in Dashboard
Currently there is no way to filter by payments made through the Virtual Terminal in the Clover Dashboard. Existing workaround is to export transactions to csv file and sort by keyed transaction. Merchant would like an easier solution for filtering Virtual Terminal transactions, similar to what exists for device filtering.
2 votesThis feature is already available. You can finder it under Transaction filters: select "Payment Source" as "Other Payment Sources", and then select Virtual Terminal from the dropdown.
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Carbon Copy Receipts for G2 app
Carbon Copy Receipts for G2 app is not available, merchants want to be notified when a sale is being processed on G2.
1 voteWill be live in production this quarter.
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Improvement of the Virtual Terminal
We had several requests for merchant improvement concerning the virtual terminal. Here are some improvements to be made or corrected.
Virtual Terminal
1. In "Take a payment", it is only possible to choose a single tax. However, there are several provinces which have 2 taxes (Quebec and others). It would be necessary to be able to select the 2 taxes. Yes it is possible to create a general tax, but it distorts their tax report afterwards.If we use "Invoicing" to send an invoice to pay, it is no longer possible to delete it later.
If we use "Invoicing" to…
6 votes -
Now that you REQUIRE 2 step authentication, you need to allow more than one phone number for accountants to access
I can't have my accountants contacting me for code to access every time they need to access my clover. Please fix this, it's a huge issue for customers who have more than one person accessing our accounts on-line!
9 votes -
Allow QR code ordering from table/table without being required to pay.
Would like to be able to start tables/tabs for customers and have customers able to order additional items with the QR code to their tab without having to close out(pay).
4 votes -
Add items with variants on web dashboard
I suggest team to add feature for adding items with variants via excel upload on web dashboard. Currently only allows user to add variants one by one manually in clover device, which is too complicated and not efficient.
4 votes -
AVS verification on the online ordering
All the online orders are charged online now, so while customers are placing the online orders, they need to pass the AVS verification in order to have the orders placed successfully. Otherwise, the orders should be reject and not going through.
4 votes -
Clover Online Ordering Delivery Option
Merchant would like to see an option for Delivery or Pickup added to Clover Online Ordering.
31 votesClover offers delivery options with Clover Online Ordering and DD Drive
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