129 results found
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Discounts Availability and Application
Problem: Once created, discounts are only available or must be deleted AND they can be applied to both Order and Item level. They are also often disorganized.
Solution: Make discounts available or unavailable (optional) so we don't have to delete them and allow them to be applicable for Orders or Items only, or both. This way employees cannot accidentally apply BOGO 50% OFF item only discount to an entire order.
Also, please give us the ability to organize discounts alphabetically or as category/groups, also allowing to display in register separately or in categories -- perhaps we can add/delete custom categories…
1 voteThank you for submitting your Idea to UserVoice.
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Partial Payments on open tabs/orders
Partial payment order Management
Ability to running an open tab/order/check after a partial payment is applied. In a bar environment it is common to have a party of guests running a single tab/order. Some guests leave and request to apply a partial payment. Others stay and continue to add items to the existing tab/order. This option is currently not possible in Clover, but available in most competitive pos products.
1 voteThank you for submitting your Idea to UserVoice.
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Please you need to add back service charge to pop up automatically when my employee hit pay on clover system
just opened a new restaurant, but I don’t see the service charge pop up automatically when I hit “Pay.” This feature works correctly in my other three restaurants. I contacted Clover Support, and they told me that the new updates no longer include this feature. Please add this feature back.
1 voteThank you for submitting your Idea to UserVoice.
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Exchange Option
This is more of a complaint/suggestion, not an idea. Our business has the gold plan - Restaurant plan, but we are not a restaurant, although we utilize a lot of the same Clover options included with this plan. We are a ******** bar/tasting room that also sells merchandise. Many times a customer will purchase an item, let's just say it's a shirt, and they come back the next day or next week because it's the wrong size. On the Restaurant plan, you cannot complete an Exchange, only a Refund. So we have to refund the guest's form of payment to…
1 voteThank you for submitting your Idea to UserVoice.
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Swipe Card to Pull Up Customer Order
I have a merchant using xxxx that is interested in Clover. They are not going to move forward with Clover, because they need the ability to pull up an order simply by swiping/inserting the card that they have on file for the bar tab/pre-auth. This is a music venue/bar that gets very loud, and therefore they need the ability to pull up an order without needing to communicate with the customer over loud music. If Clover could implement this, they would 100% move.
1 voteThank you for submitting your Idea to UserVoice.
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Redeem Gift Cards Online
Please add the ability for customers to redeem Clover Gift Cards when making purchases via Clover Online Ordering or any Clover eCommerce platform.
1 voteThank you for submitting your Idea to UserVoice.
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Epson Printer Capabilities
Currently, the Epson printer connection with the Clover POS does not allow us to limit printing to only to-go orders or online/mobile orders. As a result, labels are being printed unnecessarily, which leads to wasted supplies.
We would love to explore adding this functionality to the integration, as it would help streamline operations and eliminate the need for additional labels going to waste.
Please let us know if this is something that can be supported now or considered for future enhancements.
1 voteThank you for submitting your Idea to UserVoice.
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Allow an Auto Gratuity on Invoices
We are so excited to see that Itemized invoicing & invoice tip suggestions have started to roll out!
Are there plans to make it possible to add an auto gratuity to an invoice before sending?
We work with a merchant that needs the ability to add an auto gratuity line item on some of their catering invoices. They said that some large clients always tip 15% & anticipate that the 15% will be included as a line item on the invoice already. They would like the option to still add a tip before sending, as needed.
Thanks!
1 voteThank you for submitting your Idea to UserVoice.
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Customer Covers By Hour
In the dashboard, have a report that will tell you how many cover counts by hour. There is an existing sales report, but it does not show how many guests were served.
1 voteThank you for submitting your Idea to UserVoice.
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Cloning Permission Settings Roles/Permissions
Many multiple locations are under different legal corps but maybe the same owner or franchisee. Setting up multi location permission settings rather than being able to copy or close them takes a long time for a merchant to setup and delays implementation.
1 voteThank you for submitting your Idea to UserVoice.
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Item Priority on Kitchen Printer
Inventory currently has the ability to have labels and categories when sending it to an assigned kitchen printer. It would be very helpful if we could also give each item a "priority" in which it is printed on the ticket.
If a customer wanted to turn on a feature that allowed them to also give those items a priority would make things much smoother in a kitchen that only has a single kitchen printer.
For example:
Inventory items currently have the ability to be categorized. When assigned to a category, you can also assign a Priority level.
Hamburger - category…
1 voteThank you for submitting your Idea to UserVoice.
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TOGGLE BETWEEN 5/10 TICKET VIEW FROM MAIN SCREEN
The KDS has been a great addition for us. We would love to see a button on the main screen to toggle between the 5 ticket view and the 10 ticket view rather than having to go to the settings and change it there. To be able to just click a button on the main screen to change that would be AMAZING and save time in a fast paced environment like we have.
1 voteThank you for submitting your Idea to UserVoice.
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Being able to edit a clover dining order, after a guest pays
When a server is assisting a table that has multiple guest and one of the guest leaves early and pays their tab, the system prompts for all the remaining guest/table to pay out their order, otherwise the table is locked and no other edits can be done. Can we make an enhancement to where the table can still order, etc?
2 votesThank you for submitting your Idea to UserVoice.
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Print dining table name on credit card payment receipt's merchant copy
Enable printing the dining table name on the credit card payment receipt's merchant copy. This is helpful to the merchant as their servers share tips with the chefs at tables from certain dining rooms. This feature was available in the previous version, but is no longer available after replacing the Clover Station.
1 voteThank you for submitting your Idea to UserVoice.
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Renaming Guest 1, Guest 2, Guest 3...etc.
We need to be able to "rename' in the Clover Dining App tables/tickets that have multiple guests. This will help us:
1) Make a personal connection
2) Identify which guest ordered what
3) Simplify the billing process when we go to collect payment1 voteThank you for submitting your Idea to UserVoice.
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Percent Increase
Allow prices (VIA modifier) to be increased by a percentage vs flat dollar amount. For example, double liquor drink orders, etc.
1 voteThank you for submitting your Idea to UserVoice.
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Pre-Auth to keep a tab running via QR code ordering
There is interest to create a completely contactless ordering & payment experience by being able to open a running tab with payment pre-authorization via QR Code. The customer seats themself, scans the QR code on the table to view the menu, adds the items they would like for their first round to their order, they insert their payment information to start their tab and send their first round to the bar/kitchen, the tab stays open so the customer can keep ordering without completing the transaction, once they are ready to leave they close their tab/tip from their personal device and…
3 votesThank you for submitting your Idea to UserVoice.
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Online Ordering - Daypart
Dayparts is currently applicable to "In Store (POS devices)" only. Make Dapyparts applicable to Online Ordering and 3rd Party Ordering (Doordash, GH, UE etc).
This will enable to have menus available at specific day/time for online ordering too, in line with the In Store (POS devices) that's available currently.
1 voteThank you for submitting your Idea to UserVoice.
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DoorDash Drive Tips
We have set up the DoorDash Drive Clover integration, and it works fine. But, the only tip option on the order checkout screen from the customer view is "Tips For Delivery Person". Tips go to the Dasher. The in-store employees who prepare and package the orders are not receiving any tips. Clover support was unable to assist with this.
Is there a way to add another tip option for customers to give our employees a tip on their order?
1 voteThank you for submitting your Idea to UserVoice.
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Inventory Export/Import Should Include Revenue Class
The inventory export/import spreadsheet includes a description for Revenue Class but the Items tab does not include the column. I can add the column and successfully import Revenue Class, but there is no way to export the revenue class. Please fix this error.
1 voteThank you for submitting your Idea to UserVoice.
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