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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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237 results found

  1. It would be helpful to have an Android-based Clover Dining demo environment for sales partners.
    This would allow us to carry an Android tablet instead of physical Clover hardware and quickly demonstrate Dining to prospective merchants without affecting live merchant data.
    It could also potentially be useful for staff training, since Clover Dining does not currently have a Training Mode.

    1 vote

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  2. There needs to be automatic alternating order numbers when using multiple workstations. Setting a prefix does very little when the last two numbers are the same. This cost us time and money to deal with this issue on almost a daily basis. I'm happy with Clover overall, but I cannot recommend to anyone due to this. It's confusing that this is still an issue since all other information is shared between all workstations. Please fix this.

    1 vote

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  3. The removed item report used to display a bar- graph by revenue class in dollar amounts, now it displays it by revenue impact percentage. Please change it back

    1 vote

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  4. When a new item is added on to an existing order. The new and the old items should all be on the same slip. the new added item should be highlighted on the top and all the old items should be at the bottom. This way the kitchen knows that the new item is part of the same old order and should be packed together. this is from the prespective of a take out restaurant.

    1 vote

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  5. CLOVER CASH DISCOUNTING - For customers that use clover cash discounting that are on a daily deduct of that cash discounting rate. There is no where to get what their actual credit/debit card deposit should be.

    The only way to figure out that actual deposit for daily rate deduct accounts is to use this formula. Say its a **** % cash discount account. Debit + Credit - **** % = actual deposit.

    This also inflates net sales due to net sales populating that extra **** % on cards. That **** % is an an adjustment so it could be in…

    1 vote

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  6. We have many restaurant merchants reached out and ask for the total report that provides: Gross Total (Sales + Tips) Tips Total Net Sales Total (Sales excluding Tips)

    currently there are only Gross Total and Tip total on the report.

    1 vote

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  7. Allow merchants the ability to 86 items via the KDS so kitchen staff can remove an item without having to go to leave the kitchen

    1 vote

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  8. When using KDS, we currently can't turn OFF printing Order Receipts. It either has to be ON (and it shows on the KDS + it prints) OR it is OFF, and it doesn't print or show on the KDS. Please allow paper Order print function to be turned OFF while still allowing the order to show up on KDS. This is really important especially in a QSR environment that does a lot of online orders with 3rd parties but does a lot of in-person pick up. We need to be able to keep the Order Printer function on for online…

    1 vote

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  9. We need the ability to disable Employee Access to Mail/Phone on Dining Check Out. Currently merchants are experiencing lots of fraud due to the customer being able to click the X in the upper left and the screen, going back to payment type. Customers can click Mail/Phone under Other and can key in stollen card #s

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  10. Currently, you can only select if taxes are able to be added/removed, you are unable to restrict this setting to specific types of employees.

    Would like this to be added to the register permissions

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  11. When taking a tableside order on Clover Flex, servers can see the running total and item count, but cannot see the actual line items already entered while continuing to browse and add menu items.

    To review the order, the server must tap the dollar amount to open Order Summary, then return to the menu-entry screen to continue ordering.

    This becomes a significant operational issue in busy full-service restaurants, bars, and shared-plate concepts where a table may order many items and multiple rounds.

    For example, if a table orders multiple entrees, appetizers, drinks, and other items, seeing only “15 items” and…

    1 vote

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  12. I have had this request made by a number of my cafe and coffee shop merchants.

    It would be extremely helpful for restaurants to get more accurate cost reporting and gross profit margin reporting if Clover could add the ability for merchants to assign a cost to modifiers just like we do for items.

    For coffee shops and restaurants every additional protein option, every milk choice for a coffee, flavor syrup pump, etc has a cost to it from an accounting stand point.

    Lets say i have a $5 Latte, if I am adding an modifier to that item like…

    13 votes

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    1 comment  ·  Inventory  ·  Admin →
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  13. We would like to have the ability to automatically adjust prices for specials (items sold at a reduced price during specific days or times).

    This functionality is easily handled on the registers with use of the ***** app. However, this app does not affect item pricing on online menus.

    For example, if an item is sold at 30% off on Thursdays, this could be accomplished in one of two ways:

    (1) Apply a scheduled discount, similar to the one created by the ***** app.

    (2) Allow daily availability to be assigned to individual items. In this case, we could create…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  14. Rewards needs to have permission levels so only specified roles can manually add points

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  15. The idea is to enhance the restaurant promotion feature by allowing businesses to include a personalized message along with each promotion. Instead of simply displaying a discount or special offer, restaurants can communicate directly with customers, creating a more engaging and personal experience.

    1 vote

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  16. I want the name of items sold to be shown on the first page of orders without going to receipts to read what was sold or the same way like it use to be before and thank you for your support

    1 vote

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  17. In a recent update, the "Tax" column was entirely removed from the primary list view of the Transactions section. For businesses that frequently process tax-exempt orders (such as sales to government institutions, schools, and non-profits), this change has completely broken a critical audit workflow.Because Clover does not have a native, rigid framework for assigning pre-verified tax-exempt customer rules, the standard practice is to use "Remove Taxes" at checkout and type the state entity or exception details directly into the order's Note field. Monthly I would reviewing and reconciling these transactions for state tax audits by sorting the Transactions report by…

    1 vote

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  18. When we process payments with our POS system using Clover terminals it use to show our POS check details (Check number and table/customer name) in the transaction details of Clover transaction details. This is now not visible in the new dashboard. We cannot search on check numbers now which makes it very difficult with the high volume of sales we do day to day.

    2 votes

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  19. Merchants should have the ability to pull reports for future placed online orders on their dashboard.

    1 vote

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  20. Please I noticed a change in the latest update that doesn't meet my needs: let me explain.

    In both the desktop and mobile versions, when I go to

    Dashboard > Sales Activity > Transactions,

    the column showing just the "Tip amount" no longer appears; this is important for remote work (which is how I operate, since I’m not always at the restaurant).

    That column used to be visible in the previous version. Is it possible to display it again without having to download the XLS (CSV) file every time?

    Thanks.

    1 vote

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