Reopen Orders for Non-Card Payments
Recently Clover released the feature that allows merchant to reopen completed table orders. This feature has been a great addition however merchants are only able to reopen orders if the payment was made with card.
If the payment was made with Cash or Other Tender options then the order cannot be reopened. It can only be refunded. This does cause issues because sometimes merchants incorrectly mark the payment as cash or makes a mistake during split payments.
The reopen feature works great with card payments but we need the merchant to have the ability reopen the order and reassign it to a table on Cash or Other Tender payments as well. This seems to be simple oversight that can be fixed. Thanks
Matthew Logan
shared this idea
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Samuel Gauthier commented
Clover dining should have the option to re-open tables after they've been closed. When a server closes a bill with the wrong payment type, the process is issuing a refund (using a supervisor/admin code), and re-entering the table's order then closing it under the correct payment type. This causes a lot of issues on the back end/reporting side of things. If the supervisor is taking tables or sales that day, it affects their cash owing/net sales after approving the refund. Along with the server in question having an inaccurate read at the end of the shift, due to the refund applying to the supervisors sales report vs. theirs.
Not only does it affect individuals sales report, it makes for inaccurate itemized sales reporting, tender/payment type reporting.
I think refining, not only the refunding vs. sales reporting, but giving admin the ability to re-open tables and force change tender, would go a long way.
Been using Clover for the past 4 months and love it! This is the biggest flaw we've seen thus far vs. our old POS system. Thanks