Changing Tenders and Re-opening tables
Clover dining should have the option to re-open tables after they've been closed. When a server closes a bill with the wrong payment type, the process is issuing a refund (using a supervisor/admin code), and re-entering the table's order then closing it under the correct payment type. This causes a lot of issues on the back end/reporting side of things. If the supervisor is taking tables or sales that day, it affects their cash owing/net sales after approving the refund. Along with the server in question having an inaccurate read at the end of the shift, due to the refund applying to the supervisors sales report vs. theirs.
Not only does it affect individuals sales report, it makes for inaccurate itemized sales reporting, tender/payment type reporting.
I think refining, not only the refunding vs. sales reporting, but giving admin the ability to re-open tables and force change tender, would go a long way.
Been using Clover for the past 4 months and love it! This is the biggest flaw we've seen thus far vs. our old POS system. Thanks
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