41 results found
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Digital Gift Card Feature
The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.
2 votes -
Customer Phone Number Field
Customers ---> Edit Customer or New Entry
Please allow for copy/paste functionality for phone numbers.
I have to copy/paste to the e-mail field to then type the information in the phone number field.2 votes -
2 votes
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Customer Purchase History Transfer
Customer purchase history needs to be able to be transferred from one Clover sales channel to another. At this time there is no 3rd party app to assist with purchase history - only customer name. This is important for repeat business and for the merchant to engage on going with their customers.
2 votes -
“Points towards perks” should actually reflect points
“Points towards perks” should actually reflect points. I entered a receipt code from a $3k, purchase the receipt said “Get 3707 points towards perks”. Then I entered a code from the same establishment where my receipt said “Get 12000 points towards perks”. I got the same exact 5% off QR for the $12k purchase as the first purchase. So there are no points - this is a garbage gimmick. And if the “point reward” is chosen by the vendor, perhaps you should advise them that not offering a “reward” would be better than finding out they give everyone the same…
2 votes -
Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…2 votesThank you for your suggestion and honest feedback, we may consider this improvement in the future.
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Implement Reward Description/Rules
Currently, there is no option to add a description or terms to an ongoing reward. It would be very helpful to have the ability to include reward rules and restrictions directly within the reward details.
For example, I would like to specify that rewards cannot be combined with other promotions and that clients must choose either the promotional offer or their rewards. I would also like to state that rewards expire one year after they are earned.
Having a description field would help clearly communicate these terms to clients, reduce the need for manual explanations, and minimize misunderstandings or misuse…
1 vote -
CUSTOMER INFO WINDOW
Currently, when an order is completed and "Pay" is selected, Clover immediately opens the payment screen. To add a customer's name or phone number, staff must go through additional steps, which slows down the checkout process.
Request: Before displaying the payment options (Cash/Card), show a simple pop-up with fields for:
Customer Name
Phone Number
Skip Button
This would make customer information collection much faster and more efficient, especially during busy periods.1 voteThank you for submitting your Idea to UserVoice.
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Check Gift Card Balances on the Gift Cards Dashboard
It would be extremely helpful for the clover gift cards dashboard to be able search a specific gift card number to check its activation, purchase history, and current balances. This feature is currently available on the device but it does give much more than just the current balance available.
Right now in order to find a specific gift card and see if the gift card has made any purchase we have to find the individual daily promo details reports and its very cumbersome to find the information.
A more streamlined gift card number search feature would be extremely helpful especially…
1 voteThank you for submitting your Idea to UserVoice.
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Gift cards-
Gift cards purchased in store or digitally should link to the transaction so if a customer lost a gift card or a digital one is not received by email or text it can be tracked to be able to resend to the customer. Right now you have to look up the transaction and find it and then go to gift card report and match the gift card so you can find the gift card number if you can find transaction but if digital you should be able to find the digital copy to resend.
1 voteThank you for submitting your Idea to UserVoice.
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Feature Request for Clover ; Reorder Option via customers app
Dear Team,
I hope you are doing well.
We would like to check how we can add a feature that could improve workflow efficiency in the Clover system. When creating or viewing customer details, it would be very helpful to have a “Reorder” option available directly within the customer profile.
This feature would allow businesses to quickly place a new order based on a customer’s previous orders without needing to manually recreate the order each time. It would save time, reduce errors, and improve the overall customer service experience, especially for businesses with frequent repeat customers.
Adding a reorder option within…
1 voteThank you for submitting your Idea to UserVoice.
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rewards no longer available
Your marketing dept took the awards program away from me without warning. They say it is because my business code is retail cigars. Clover should not be the social police. A liquor store across the street from me has clover rewards and sales cigars! In fact if you search for cigars on the clover mobile app, many cigar retailers still show up. But no longer me. It is not fair to take away a great program because someone in Clover marketing does not like tobacco. Stick to making great POS systems and but out of social engineering. Allowing some cigars…
1 vote -
Option to extend Expiration on promo
I would like the promo feature to be more user friendly by allowing us to extend the expiration date before the promo ends. I would also like customers to be able to scan the coupon on their side on the mini and not have to hand their phone to staff.
1 voteThank you for submitting your Idea to UserVoice.
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Order Receipt email or phone number missing
When Payment is made, Clover does not bring in the customers email or phone number from their bank, we dont want to have to manually put it in every time.
1 voteThank you for submitting your Idea to UserVoice.
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Keep customer Promo opt in status when moving MIDs
I have a prospect I'm working with who is currently being grossly overcharged by their current processor and looking to move to us. They use Promos often, and wanted to know if they'd have the ability to do so after moving to us.
I spoke to presale support and as well to the customer engagement team, and they confirmed that when I move the contacts to the new MID, it does not keep them opted in to Promos.
The customer's opt in to Promos is consent given to the business, not to the MID, so changing the MID should not…
1 vote -
Clover Gift Card Order Quantities Result In Multiple Orders & Shipping Fees
There currently isn’t a way to edit the quantity of a Clover Gift Card order once it’s been submitted, not even through Clover Gift Support. The only available option for editing an order is to cancel within one hour. This creates a problem when the required quantity isn’t available as a single order option. For example, if I need 600 cards, I have to place one order for 500 and a second for 100, which results in paying shipping twice and incurring a higher per-card cost for the smaller order.
It’s not reasonable to expect customers who need a custom…
0 votesThank you for submitting your Idea to UserVoice.
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Customer tags
We should be able to add tags to customers for integration with apps like Mailchimp, that way they only have to be updated in one location. For example, we have customers that receive a wholesale discount of 10% or 20%. When we send promotional emails, we like to include prices specific to the customer.
1 voteThank you for submitting your Idea to UserVoice.
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branded app
Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.
1 vote -
Add PNG and JPEG Business Promotion deals on Duo mini screen
Use the customer facing screen from the station duo 2 to upload marketing jpeg or PNG announcements, when the customer is waiting for payments, multiple promo ads are changing every 5-10s on the duo customer facing screen
1 vote -
Customers app direct link
There was an option within an order that would take you directly to the customer's profile (marked by a blue box with a pencil inside of it, just below the employee's name that was taking the order). Can you please add that back in? I noticed it missing about 8 days ago. I thought it was a setting on my end, but it was due to a software update.
1 vote
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