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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Order: Ideas relating to the process of creating and managing Orders.

2. Items & Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

3. Website: Ideas related to your Clover branded website.

4. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

5. Customer Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

6. Reporting & Analytics: Share your ideas to improve or enhance Clover's reporting functionality.

Retail

Categories

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129 results found

  1. The Clover does not allow for more advanced searching capabilities such as plu for grocery stores which is crucial for business with large inventory and bulk inventory. When My merchant searches let's say 222 it comes up with all items that have 222 in them and the grocery store assistant has to scroll down forty plus options to get to the item. My merchant told me a 20 year old dos pos can do it so a 20th century pos should be able to do it at bare minimum. This is going to lose you business and needs to be…

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  2. I have only one device. For years, I could simply tap on a “description” of the service I was charging for. It automatically generated the category and the price. The feature was free. When I heard that I would no longer be “grandfathered” in at that free level, I was informed that I could still have the feature if I upgraded to “essentials”. Truthfully the increase to $14.95/month or approx $180/year is not worth the feature. Because I can certainly “spell out” the service in text as an option. Although no big deal, it was great to have my menu…

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  3. Have an option in the inventory screen, when adding new items, to be able to print a barcode label from Easy Labels. This is essential when new items come in that don’t have barcodes on them. Also, be able to assign a barcode to an item that has no barcodes in the inventory screen.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  4. I just wanted to leave some feedback about disputesd charges. Whenever we get a dispute, we get no information about what they are disputing. Am I just suppose to say OK, here is $200 back for no reason? I very much would like to know the reason for any dispute charge we get. Do you think you were overcharged for something? Did you hit the wrong tip amount? I need more to work with before I can even attempt to resolve whatever issue they have.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  5. Being able to enter qty by fractions. For example, We sell Fabric by the yard but often people want it at 11/2 yards or 11/4 yards, ect. It would be great if inventory would track by fractions and also register would allow input of fractions when choosing qty. instead of only being able to chose whole numbers.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  6. Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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  7. I am considering changing my hours of operations; considering closing on Tuesdays at 5pm instead of 8pm. In order to see what sales were on Tuesdays nights vs Tuesday daily total for the past 3 or 6 months to determine if this would be a good idea, I would have to run 2 reports for each tuesday for 13 or 26 tuesdays this is 50+ reports. Each report has to have a start time, end time, report type, etc.
    Can I get the system to save report settings so that once I pick a report 5pm-8pm the next report I…

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  8. have a way to enter special or hloiday hours on specific days so we do not have to change the regular schedule for the week and come back and change the hours again. this would be very helpful as my online partners rely on the info from clover for their hours

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. Some merchants offer the ability to have Door Dash deliver their retail goods and/or they have a small deli integrated into their establishment that will use doordash - however, the Retail Growth plan, while it does offer Online Ordering, does not allow integration with services such as Door Dash.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. I have three locations. If I enter a new item to my menu, I have to enter it three times. Much like the Menu addition to the item, or the Show on POS & Available sliders. Please make a slider on/off type switch that I can add the item to one, two, or all three locations on the initial entry of the new item.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  11. The merchant would like to have shipping options when setting up their website for online retail. Currently, the website is only giving pick up options.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  12. I migrated my pos to Clover and I am not that happy. It has no basic options like giving offers to customers like buy 1 get 1 free or buy 1 get 50% off to each product.
    When we add each product to the inventory, need the option to add offers to each products.

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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  13. Is it possible to add the Customer name to the Receipt that is printed from the portal? Also, instead of having to go to "Transactions" to view payment receipt it would be nice to have a "print receipt" button on the payment complete screen.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  14. We have found that the default receipt size on the portal is too large, resulting in it printing on 2 pages. In order to adjust this we change it manually using the "more settings" for the printer. I know things vary from one printer to the next but it would be nice to have the size fit to 1 (Letter) sized page or have it "Fit to Printable Area" by default.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  15. When a merchant has multiple Clover Compacts, the need to close them individually is critical. We have a merchant that has 4 cashier windows and they have to have the ability to close and reconcile separately. The only Clover solution is the Clover Compact with another Compact acting as a PinPad through a security window. They also need to be able to run a totals report for that Compact. Cost is a factor as well.

    1 vote

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    1 comment  ·  Reporting  ·  Admin →
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  16. impor2t workflow test

    0 votes

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     ·  0 comments  ·  Reporting  ·  Admin →
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  17. make reports really easy to understand

    0 votes

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    1 comment  ·  Reporting  ·  Admin →
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  18. Multiple item pictures. Clover Retail Growth Plan online shopping needs to have the ability to add multiple pictures to each item. Customers purchasing online need to be able to see all sides of the product as well as close-up pictures of product labels. Having the ability to only add one picture per item will hurt online sales.

    1 vote

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  19. The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.

    1 vote

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    0 comments  ·  Engagement  ·  Admin →
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  20. Customers ---> Edit Customer or New Entry

    Please allow for copy/paste functionality for phone numbers.
    I have to copy/paste to the e-mail field to then type the information in the phone number field.

    1 vote

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