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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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168 results found

  1. I would like the ability to export a list of items from a single Category. The list should include all fields related to each item.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. When scanning items for an order, if an item is not found in inventory, I would like a different action rather than a small banner at the bottom of the screen. An acknowledgement by the employee is desired. The employees must be looking at the screen for every item to be sure it is found in inventory or we can miss charging for the item that was not found.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. When creating a report, it currently can only be compared to the same day last year or last week. It would be great to be able to compare to the same weekday or to a specific date and generate in one report. Currently, we have to pull two different reports and compare from there. In the tourism industry, sales on Jan 10 on a Tuesday vs Jan 10 on a Saturday are very different so it would help with report reading.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  4. Multiple item pictures. Clover Retail Growth Plan online shopping needs to have the ability to add multiple pictures to each item. Customers purchasing online need to be able to see all sides of the product as well as close-up pictures of product labels. Having the ability to only add one picture per item will hurt online sales.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  5. When an item has been upgraded or exchanged on an open order, the original must be deleted and the new item added. This still shows the item on the removed items report, but since it was an exchange or upgrade, then it doesn't reflect the transaction properly.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  6. The new Retail Growth Plan has "Printer Labels" within the Inventory, and it is confusing for retailers that want to print barcode labels. Please update the plan to change the verbiage and/or to enable merchants to print barcodes/labels for retail.

    3 votes

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    0 comments  ·  Hardware  ·  Admin →
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  7. When performing a refund, the only option is to select payment form for the refund to return to. As a small nonprofit boutique, we'd like an option to select store credit so we can be guaranteed to keep the sale.

    3 votes

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    1 comment  ·  Engagement  ·  Admin →
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  8. Team, The new dashboard version removed adding inventory with decimal places. I buy and sell an item that is by weight and not in exact whole numbers. Please allow adding and removing inventory with decimal places.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  9. Enhancement for Clover Gift Card App --

    When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

    1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number
    2. Do you plan to use gift cards at other locations?

      • if yes: prompt…
    3 votes

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    0 comments  ·  Engagement  ·  Admin →
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  10. When the accounting sync is turned on, QBO receives a daily journal entry with sales, sales tax, tips/gratuity and the offset is cash/credit card payments. Clover needs to add a line item for Merchant Fees. The total bank deposit does not tie to the accounting sync because the merchant fees are not included. The bank deposit for the day is total credit card payments received less merchant fees. It would be great to see the merchant fees synced with QBO.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  11. I am looking for a report that will provide the following in a single report by item:
    1. Item name
    2. item price next to it
    3. sales tax amount related to the item. If item is Non Taxable it should reflect zero tax next to it.
    There are not reports in in clover that shows this information. I just spent 3 hours on the phone, and went up to a supervisor level and the best that they could do is send me to this site to put a request, and maybe get a resolution in the future. Assuming it…

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  12. Who in their right mind at Clover just made the NET greater than the TOTAL (gross total) on the reports? Net is BEFORE TAXES. In other words just the product!!! FIX the change you just made to your reports cause it WRONG!

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  13. manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  14. I can delete one customer at a time, but I cannot delete all my customers and start fresh. Please add that option.

    3 votes

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    0 comments  ·  Engagement  ·  Admin →
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  15. Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  16. Create a feature that tracks edits made to an item in inventory, including initial creation, changes to cost, and quantities. This feature is paramount in helping users keep track of potentially lost goods and when Clover POS and Clover desktop was last sync'ed

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  17. It seems like gift cards are not compatible with the Clover Go, gift card acceptance would be a good thing to have for the Clover Go System.

    3 votes

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    0 comments  ·  Engagement  ·  Admin →
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  18. A Small business owner stated that when a gift card is LOST and the owner of the gift card is given a paper receipt ... it would be helpful if the paper receipt had the complete number on it. Understandably, the store owner does not want to loose out on sale if the gift card had already been used.

    3 votes

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    0 comments  ·  Engagement  ·  Admin →
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  19. Refund - It would be very helpful to be able to complete a Manual Cash Refund without referencing a specific order. Various issues arise in the day to day business cycle and this option would be of great help.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  20. When adding product codes to individual items: the current programming has very broad matching criteria. If just 2 or 3 sequential numbers within a product code match, then when either item is scanned, you get a list of items at the POS to choose from. This leaves far too much room for error in ringing up the correct items. It defeats the whole point of having unique individual product codes.

    Here is an example. I have 1 item thats product code is 4325, I have another completely different item that has a product code 665570982325, 2 VERY different product codes.…

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

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