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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

Categories

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Merchants on the Services Growth SaaS plan submit your Ideas here. Please use the Payments Forum for all payment related Ideas.

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130 results found

  1. Receipt Phone Number

    The should be an option to add parenthesis and dashes to the phone number that appears on the customers receipts.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  2. gift cards

    Please allow the Sales Overview to populate third party gift card information in the "Gift Card Activations" section of "Sales". The Register app populates Gift Card Redemptions as as Item but activations are not captured. Not acknowledging third party data for gift cards creates a gap in sales and tax reporting which makes bookkeeping more difficult than it has to be.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  3. We are seeking a fully customized receipt solution

    Reasons for Customization:
    Brand Consistency: We aim to maintain brand consistency across all customer touchpoints. A fully customized receipt helps us reinforce our brand identity by incorporating our logo, color scheme, and overall design aesthetic.

    Clear Communication: By customizing the receipts, we can ensure that the information presented is clear and relevant to our customers. This includes tailoring the language, format, and layout to better suit our communication style.

    Improved Customer Experience: Customized receipts can include specific messages, promotions, or important information that is directly relevant to our customers. This enhances their overall experience and engagement with our brand.

    Privacy…

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  4. william_wyatt@na.honda.com

    Please allow our monthly billing statements to be viewed by employees with "manager" role--not only owners and admins.

    1 vote
    0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  5. App - Discount Send Invoice

    On the clover app, my patients get a discount every time they get a certain product, however, I cannot send an invoice from the app when a discount has been applied. This should possible.
    Then online, I cannot send an itemized invoice to patients, only a single total, this too should also be able to happen.

    Thank you in advance

    1 vote
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  6. Give the option to ask for location's passcode when switching locations in Clover Go app

    Merchant would like to have the option to prompt the employee for their passcode at a specific location when switching businesses on the clover go app. Currently, the location can be switched without a passcode entered but merchant wants this option to be able to be toggled so the location switching process is more secure.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Referral Bonus

    Please add the ability to offer a referal bonus to a customer that brings in a friend.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  8. For Basic Users on website app, add fields to show as alternative to existing option

    The website application assumes all businesses using this account has a brick & mortar shop, and requires an address for the receipts, however, as a consultant, I work out of my home and do not want to advertise my home address to clients. Support suggested I enter my post office address which is what I had to do.
    There should be an option to add ie a po address (which is what I use with my clients and they know it is me- no confusion.)

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?

  9. Show percentage in reporting for merchants that have to give a cut of profits to location rental.

    Merchant has to pay a percentage of sales to the mall where she has her business and would like an easier way to figure how much she owes without showing on the receipt.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  10. I will like the ability to view my Merchant number by clicking on Business Information

    I will like the ability to view my Merchant number by clicking on Business Information

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. I am trying to get a monthl reports from my point of sales and only give me 6 months. I need this report from 2022 and 2023

    EXTEND THE RANGE OF TIME TO PRINT MONTHY REPORTS DON'T SEND ME TO DASHBORD TO GET THEM. I CAN PRINT ONLY 6 MONTHS.
    I am trying to get a monthly reports from my point of sales and only give me 6 months behind . I need the report from 2022 and 2023 out of my printer and it tells you that you need to go to dashbord and get them.. They want to print out reports out of the Clover Point of sales printer NOT from the dashbord.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  12. Need to list item sales on reciepts for the person who sold them

    Being service based , the services AND items sold should be listed with each employee for end of day report. Commission based businesses need this!

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  13. authorization

    the authorization on the mobile ap being the same phone number as the computer/desktop platform is not acceptable because the computer that will be at the store will not be with the phone (with the card reader) that will be at a fair. and the fair will WAY too loud to hear a phone ring to be tending to the needs of the store. not to mention leaving customers to take a phone call is rude. so either the store will not be able to use the computer platform or the fair will not be able to take payments. we…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. customer charge account

    We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

    1 vote
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  15. clover reporting

    When adding a customized item or tax- allow the total amount to show on the reporting so that the totals match up. the transactions are not matching with the batch totals. Having a more detailed reporting system will help with itemized, detailed individualized line items showing the exact amount including taxes and additional fees

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  16. email collection

    Previously, when the charge went through, the options given were to print, email, or text the receipt. That's changed, and now the options are "Print" and "More". In order to email or text the receipt, you have to tap the "More" button first.

    Our email and texting collection has dropped to less than 1% after this change. Previously we were getting about 5%. I've tried to talk to customer support about getting this changed back, but I've been told tough luck, try leaving a post on the uservoice page.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  17. Be able to view recurring amount for multiple clients

    I am unable to see the value of all quarterly recurring accounts. It just shows the number of accounts. Migrating from a previous merchant account where this feature was active. Certainly would help to see the total amount that will be charged to the various accounts as opposed to just the number of accounts.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  18. Need to add street address this is how we lookup customers. Can't use system at this time because of this . Need Urgent Assistance

    Need to add street address this is how we lookup customers. Can't use system at this time because of this . Need Urgent Assistance

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  19. Shifts app

    Need shifts full functions back on the terminal. We have clients ready to leave without these features back on the stations.

    1 vote
    0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  20. Fix reporting of gift card sales

    In the daily Sales Overview report gift card sales have recently been added to “Sales by Card Type” making a consolidation with deposits to bank account impossible.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?
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