123 results found
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Tap pay signature
Your company doesn’t offer a signature option if the customer does in fact use the tap to pay option. I have had disputes over transaction and feel that a signature option for this could be another layer of protection for the retailer.
2 votes -
Invoices
When searching for invoices, whether in the online dashboard or on the Clover Go app, the selected invoice only gives the sent/due dates, customer name/email, and the subtotal. We need to be able to search for and see what was invoiced. This reporting feature is woefully vague. The only way to see what was invoiced is once it has been paid for which does no good for invoices that are still pending.
2 votes -
interac surcharge
I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…
2 votes -
Allow Editing to Hosted Checkout
For medical/dental offices we don't need "Your Order" at the top of the form. It makes it look like they are ordering tacos, not paying a medical bill. The whole form needs to be editable in order to customize it for offices besides those "taking orders".
2 votes -
Ability to Manually Enter a Card On A Clover Compact, When doing an Authorization Only
Why doesn't a Clover Compact allow for manually keyed in transaction, when attempting an Authorization Only? This is supported on all other devices.
2 votes -
Customer should not have control to switch to EBT
Customer can easily click on more options and switch to EBT and pay with EBT even if they purchased items like liquor
2 votes -
Automatically Select Credit when Card is Inserted through the Payment Device
On the register app, the merchant needs to select tender, but some customers inserts their cards in the payment device such as mini on Clover Duo before the merchant makes the tender selection. Please program the device in a way that when the card is inserted, the tender type will be automatically credit card or the merchant can simply hit the confirm button to proceed with the credit card sale. Currently, when the card holder inserts their card before the tender type is selected, the merchant facing screen waits for the merchant to select the tender and the card holder…
2 votes -
Clover should give an option to change the long receipt barcode into fewer numbers.
Clover should give an option to change the long receipt barcode into fewer numbers. I have to note down the transaction ID or barcode for review purposes later on. Printing out is impossible. It is much better to key a few numbers then I can pull the previous transaction again whenever I need quickly.
2 votes -
processors receipts
There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.
2 votes -
pre authorization email or link to customers so we don't hear their card information
pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…
2 votes -
Transaction number
Merchant would like transaction number to start at 00001 instead of 0000 or have option to set what number the transaction number starts with.
2 votes -
issues with browser widgets, chrome, and accepting payments
Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses…
2 votes -
Add contactless capability to the Solo!!
Add Contactless capability to the Solo
2 votes -
Accept card payments without hitting "pay"
Saves an extra step. This was a favorite feature for many business owners who used other systems
1 vote -
Ability to skip the receipt screen when not automatically printing a receipt
Many businesses prefer not to print customer receipts, yet still want the ability to bypass the receipt screen entirely for a faster checkout experience
1 vote -
Save card-on-file on Clover Station
40% of QSRs and 25% of FSRs frequently request that this feature be accessible directly from the Clover device instead of being limited to the Dashboard
1 vote -
Make payment receipt settings adjustable per device
E.g., Servers want the payment receipt to automatically print, but the bar does not
1 vote -
Include "remaining balance" on receipts
Currently, Clover receipts display only the payments made and do not show the remaining balance. As a
result, merchants have to manually write the remaining balance on each receipt1 vote -
Cash Drawer closeout guide
This feature would guide the cashier step-by-step through counting each denomination: pennies, nickels, dimes, quarters, and bills ($1s, $5s, etc.), and automatically total the amount to verify whether the cash drawer balances correctly or is over or under
1 vote -
Choose number of copies for order receipts
In many cases, such as salad or sushi stations, cooks prefer thermal printers, but still need two copies of each order receipt
1 vote
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