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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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92 results found

  1. Ability in settings to round up or down to the nearest $.05 due to the penny being phased out.

    1 vote

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  2. There should be an option to text an invoice (link) to our customers' numbers on file instead of only emailing an invoice. Many customers use multiple emails or no emails and only use their phone to connect to Apple Wallets and such.

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  3. I have a lot of client sthat use xxxx and are able to add a quantity to their QR Codes. So If the customer want s to buy multiple of the what is on QR code, When they scan it, they are able to put a quantity and it will calculate the total.

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  4. Clover needs the ability to do a cash payout for things such as lottery winnings. I know there are 3rd party apps such as Negative Tender that do payout, however, we should not be relying on 3rd parties to do a payment function.

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  5. Hosted Payment Page and Web Page Customization for Multi-channel. For example:

    1. For donations, multi payment options on webpage for one time or recurring payments with variable dollar amount, and occurrences.
    2. Reporting to export ALL data collected on HPP, Web Form or Page.
    3. Create customizable fields for "Private Event" request form for restaurant with notification feature.
    4. Custom fields for Business Wholesale with ability to export invoice number, customer name in reporting.
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  6. Recently there has been an update which took away employee access to be able to create a payment link and now only admins can create a payment link. This is very inconvenient as a lot of offices want several employees to be able to create and send a payment link to a patient/costumer and it is not reasonable to make every employee an admin on the software. Please bring back the ability for employee roles to be able to create a payment link.

    1 vote

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  7. When using a QR to pay, it would help to have sales tax to be collected and the option for customers to leave a tip.

    When you receive a sale through email from a customer is shows the "sales tax $0.00 dollars collected every time, however there is no option to add this to the QR code settings. Misleading and disappointed.

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  8. Please re-add the option to skip CVV for all the Clover devices. Merchant services can't provide the CVV or the billing address of the customers. And "we" the merchants don't have any contact information for must of the customers that we provide goods/services to, for its not apart of our operations to retrieve that information.

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  9. Add the option to add or calculate and send L3 data on devices and in Hosted Checkout options

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  10. Once a Payment Link is created the dashboard kept freezing up and error populates that the page is having a problem and try to come back later or This page is not responding. Clover stated this is due to large amount of URL's not being deleted over time. An enhancement is needed to allow mass edit capability to delete URLs since currently you can only delete 1 URL at a time and it takes about 20+ seconds to complete each one. This merchant had thousands of URLs, so it is very daunting and a time-consuming task.

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  11. When press no for card present why does it ask for the Zip code first and not the card # but when you press yes for card present it ask for enter card. Need to have the same function as the other Clover by entering the card # first.

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. I'm a small business owner running a busy convenience store using Clover POS. I'd like to offer Cash App and Chime reload services (barcode-based cash deposits} to my customers - a services that's increasingly in demand in our community.

    This functionality would not only generate revenue for merchants like me, but also increase Clover's value in underserved communities where customers rely heavily on mobile banking apps without traditional bank accounts.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. Accessing manual payments with Tap to Pay enabled in the Clover Go app needs to be more streamlined. Currently, users are required to initiate a tap payment, cancel it, clear an error message, and then select manual card entry—just to process a card-not-present transaction. This process is both time-consuming and confusing. Please consider adding a more direct and user-friendly method for accessing manual entry while Tap to Pay is enabled.

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  14. Bars need second cash drawer functionality. The hub has a slot for 2 cash drawers but you cannot assign each bartender to their own drawer. We want to eliminate more than person in a given drawer.

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. "An OTC card, also known as an Over-the-Counter card, is a benefit provided by some Medicare Advantage plans that allows members to purchase eligible health-related items, such as cold medicine, vitamins, and personal care products, using a pre-loaded card. These cards are essentially like prepaid debit cards, offering a convenient way to manage healthcare expenses without using personal funds."
    Many clients of my teammates and I request this weekly. PLEASE VOTE FOR THIS so we can have Clover fill this gap. Thank you, kindly! Best, Keith

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  16. In many situations, after a customer payment has been processed, they may select Done to complete the transaction. After the fact, they may realize the DO in fact want a receipt. Having a button to simply reprint the last receipt would be great instead of going to the Transactions APP, selecting the last transaction, selecting Customer Receipt, then selecting Print, then returning to your payment APP.

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  17. After customer payment has been processed, they are shown the option to Print, Send Email, Done, etc. If they walk away (as they frequently do), it sits on this screen FOREVER until the merchant selects an option. The payment has already been received, this last step is just a formality. Unless there has been an error, there should be a merchant defined timeout to close the sale and allow the next sale to be entered.

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  18. The text message receipt being sent from my clover flex is coming to customers from an actual phone number from clover such as 833-658-xxxx

    It reads:

    View your receipt from xxxx
    (a link to the receipt)
    View our privacy policy
    (a link to the policy)

    No where in the message does it say "do not reply to this message" and I am having multiple customers responding to the text with a question or concern that I never see. It is an un-monitored number from clover and there is no way for me to edit the content of the message. There…

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  19. Currently when choosing custom date range on the sales overview tab, the UI presents a screen to type in the date. Merchant says that this is different from the calendar view that used to be there and would like it reverted back so he does not have to manually type in the dates whenever searching for a report.

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  20. Only the full stations have this ability now. You should allow the merchant to completely disable the ability to key-in cards on all devices (compact, flex, mini). This can help businesses safeguard against fraudulent payments and prevent chargebacks. Currently, the merchant is at the mercy of their employees to not do this which can be risky.

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