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Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.

Payments

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122 results found

  1. (optional) public description field

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  2. The Ability to mark items in inventory to not be accepted by for EBT payments, or to automatically void those tranactions.

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  3. Cash sales - it would help if we could change/program the default dollar value ( being generated by Clover Duo) shown on the pay cash sale screen. The first option is the total of cash sale which is Ok. The other three touch screen dollar amount are generated by Clover Duo and often don’t reflect the dollar value submitted by the client. The cashier then has no other choice but to use the customize button. This is more time consuming than having default values of $5.00, $10.00, $20.00, $50.00 and $100.00 denomination value.

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  4. The invoice on the Clover Go needs to look and function as the invoice on the Dashboard.

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  5. I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.

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  6. For those of us using Clover who work out of our homes, why can't we use a PO Box on receipts and invoices? You potentially put single women at risk by showing a home address as opposed to what we want to use for billing. I understanding needing a physical address for internal use, but I don't use it for customer interfacing or billing my clients.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  7. upgrade your invoice creating system please.It should have tax entering optio in %,discount option in % and then auto calculation and give total amount to be paid.We dont expect Clover to have such a basic invoice system where many other free invoice generator companies have better options.

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    0 comments  ·  Invoicing  ·  Admin →
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  8. Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.

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  9. When an invoice is paid, the owner of the account receives an email notifying them that the payment has been made. However, it would be nice if the owner could add a second person's email address (like the accountant).

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    0 comments  ·  Invoicing  ·  Admin →
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  10. When using the invoice feature, you can enter the order/invoice number for the payment. However, this information is not available when looking at the transaction in the payment details section like it does when you process the payment yourself in the virtual terminal. Please make the order/invoice number available in the payment details section when the payment is made with the invoice feature.

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  11. Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?

    1 vote

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  12. Make the register system have a manual transaction pad, lotto , tax free and scratch off button like a traditional machine. An all in one register screen where the user doesn't have to go back and forth through menus. A register screen that shows the items, manual transaction pad, and all other options for lotto, scratch off, taxable, nontaxable, print receipt etc. A one stop screen that lets the user utilize all the functionalities to process all their different types of transactions.

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    0 comments  ·  Taxes  ·  Admin →
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  13. When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.

    1 vote

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  14. It's impossible to send an invoice to our customers if a "rebate" is included in it. We only do business with invoices to our buyers, and I would like to create a rebate for some of our preferred customers or our employees... I do not wish ta create a list of items in wich I would have 3 identical items with 3 differents prices...
    Please program the virtual dashboard so this would be possible.
    Thank you

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    0 comments  ·  Invoicing  ·  Admin →
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  15. Extend Void and Refund timeframes for PIN Debit cards. The current timeframe is 25 minutes for refund and 2-3 minutes for void. It is very frustrating when the choice to refund is cash or giftcard. We are a hospital and do not use those methods. It was also very frustrating that this information with the timeframes is not listed in any FAQ on the Clover site. There is no way to adjust this in the system and the answer that was given is that the system is built this way. It was not this way a year ago. This is…

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    0 comments  ·  Voids  ·  Admin →
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  16. PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.

    Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.

    PLEASE UPDATE ASAP Submitted 10/11/24

    1 vote

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  17. Certain orders are not allowing store credit due to a mix of payment methods (gift cards and credit cards). This is a significant inconvenience for Retail merchants. The only workaround is manually issuing store credit through the gift card app, but that doesn't link back to the original order or update the stock quantity for items returned/exchanged.

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  18. Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.

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  19. Since the dashboard update this week, I can no longer view my "notes" on my invoice. This is directly impacting our work flow.

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  20. Add back the ability to add/edit/remove Discount option on the website version in settings. I noticed it was removed after the update, it was very helpful having that option when I can not be at the location to adjust things.

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    1 comment  ·  Discounts  ·  Admin →
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