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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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233 results found

  1. Currently, only the owner is able to receive an email notification when a payment is made from their payment link. Merchants have requested the option to select what email the notification is sent to and allow for more than one email address to be included.

    9 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Banks are notifying use they will no longer be carrying pennies. We need to have the POS round the total to the nearest nickel for cash transactions.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  3. Merchant would like to limit who has access to do cash transactions in the employees app so not every employee can use cash drawer. The only option now is to limit the register or dining app which makes it so employees cannot do any transactions. But merchant wants the option to limit cash transactions so if the cash drawer is being used, it would have the option to require a manager passcode.

    4 votes

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    3 comments  ·  Other  ·  Admin →
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  4. Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    15 votes

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    Planned  ·  1 comment  ·  Virtual Terminal  ·  Admin →
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  5. Our payment receipts suddenly started printing "You Saved $0" at the bottom and there is not feature to turn it off. We do not use cash discount and do not want this on the receipt. Please roll back the update or add a feature to remove this from receipts.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  6. Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?

    29 votes

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    Planned  ·  3 comments  ·  Virtual Terminal  ·  Admin →
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  7. I had an employee pickup a terminal that was still logged in by the previous staff who was using the terminal. As such, the employee's sale was lodged under the wrong user.

    Currently, there is no way that I can reassign that sale to the correct users. Please grant admins the ability to reassign the sale to the correct employee.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. The Compact Compact does not have a reprint button. If you run out of paper while processing a transaction and need to reprint a receipt it can’t be done. This function is a must as all the other Clover family devices can reprint receipts.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. We need the ability to create discount codes to adjust the total amount due after taxes are applied due to the fact that pennies are going away early in 2026. We would like to limit the discount codes to only cash tender type.

    We would like to add 4 discount codes after tax (for $0.01, $0.02, $0.03, and $0.04) to officially reduce the total down to something divisible by $0.05 for cash tenders, as the banks are already limiting and/or refusing to provide pennies.

    2 votes

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    Under Review  ·  0 comments  ·  Discounts  ·  Admin →
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  10. Instead of "Hey, Your payment has been received" would you please change the wording to a more professional message such as "Thank you, Your payment has been received."

    8 votes

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  11. Requesting an option to disable cash as a tender on the Clover Flex when it is not needed. When a cash drawer is not available for the hand held device, then looking to have an option to disable cash as a tender.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  12. When an invoice is expired there is no option to delete it. Even support can't delete it. Annoying how I can delete any other invoice, but for some reason the invoices that should be canceled / deleted can't be so I'm not stuck with a certain unpaid balance forever

    8 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  13. In my region I collect GST and PST on most in person sales but occasionally I have customers with a PST exemption (whether for resale or shipping out of the province). I need an option to remove just PST along with the existing option to remove all taxes

    1 vote

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    Under Review  ·  1 comment  ·  Taxes  ·  Admin →
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  14. We would like to include photos or documents that would be sent with an Invoice as an attachment on the email. There should be a section to upload an Attachment file from a link or to browse our computer for the wanted file(s).

    I see this done frequently with Quickbooks and other processing companies.

    2 votes

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  15. The Hosted Payment Page needs to give the merchant the ability to add one or more customizable fields for the customer to input information into. For example, we have merchants who need to collect invoice numbers to match payments to the correct sale.

    2 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  16. Currently, exporting the Orders report from the Sales Activity section only provides sales transaction-level data, without itemized line items. While the Item Sales report exists, it does not offer the level of detail some merchants require. This is especially true for non-profits that use variable-priced items and need to track each individual donation tied to a specific order. Including full line-item detail in the export would provide better visibility for reconciliation, donor tracking, and reporting.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. Add app happy hour to all plans

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  18. Create another tender that acts like cash. Have the option to have predefined amounts, with the ability to add custom amount.

    One that doesn't just zero out the amount.

    1 vote

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  19. I often need to send second or even third reminder before invoices are paid. It would be so helpful if multiple reminders could be sent instead of having to create a whole new invoice for a second reminder...or more.

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  20. We would like the ability to transfer tips between employees. Each day a server generates tips. This amount is easily located on a report which the server pulls from the Clover POS system at the end of their shift. The server then tips the cook and our bus person with cash. It hardly seems fair that the server pay taxes on the full amount of their tips when they are giving cash to other employees. I would like the server to be able to transfer some of those tips to another employee - on paper, through the system for reporting…

    1 vote

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    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
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