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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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138 results found

  1. Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?

    11 votes

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  2. Merchant is looking for the option to print a receipt when processing a payment on the Clover VT. Right now, the VT only offers the option to email the receipt or skip it altogether. Additionally, adding the ability to add other email addresses to receive a carbon copy, rather than just the owner’s email in the Clover dashboard.

    4 votes

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  3. Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.

    3 votes

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    0 comments  ·  Voids  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. I have a merchant using Clover's Web Payment option, which currently provides an optional alphanumeric text box for customers to enter information during payment. Unfortunately, the response rate is low because customers aren't required to fill it out.

    Is there a way to make this field mandatory so that customers must enter their Customer Number or Invoice Number? Additionally, are there plans to allow for more than one alphanumeric field?

    It might be helpful to create a feature on the merchant's dashboard to toggle this field as "required."

    2 votes

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    Started  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  5. Right now, the Clover device makes you select a tip before instructing you to insert or tap your card . We can speed the process up by just inserting the card at any point right now —-but the tap feature, which is what everybody is gravitating towards now, is not activated until after the tip is selected. In fast environments when a bartender puts the flex down for the customer, the customer is selecting the tip button and walking away. So not only is there a speed component that’s better with toast, but there is a liability component that doesn’t…

    1 vote

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    Deferred  ·  1 comment  ·  Other  ·  Admin →
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  6. A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.

    3 votes

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  7. DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...

    NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL

    AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
    I have a busy gas station that ran a transaction for $81.12

    The clerk ran the card and the customer left
    The Bookkeeper discovered a discrepancy that they were SHORT $79.42

    Was discovered the system approved…

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  8. We need the ability to create separate customer profiles, even if they share the same phone number, email and/or CC info. Currently, when we create a new profile in the 'Customers' app and process a sale, adding the same phone number or credit card to another profile causes the system to merge the profiles. This overwrites data and links them as the same profile, depending on which one is edited and saved. We need the profiles with shared phone or card info, etc. to remain distinct and not merge automatically.

    *Currently using the Payments service plan.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. Is there a way to set up Clover POS so that when 2 items are scanned, a discount amount automatically get applied to the order?

    Example: Red Bull is running a Promo, a single can of 8.4oz red bull sells for $2.99. If customer buys 2 cans of either of the same kind or different flavor, they would get $1 off; 2 for $5.

    I know that Clover can offer customer discount where it can be applied at the register, but I don't want my employees to abuse this, and used it on something else that's not Red Bull. If…

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. When a customer is exchanging an item of the same price, there should be a way to disable Sales Tax so that it is not re-added to the order. The customer already paid the sales tax when the original purchase was made. If tax is added to the exchange then the customer is paying same sales tax TWICE.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. If I have a client that has a payment due in 5 days, but they wish to pay today but their payment is on (pending status). I can't remove them from a pending status. I can remove the payment plan and delete it, and that payment will still be pending. I would have to charge them, leave the payment that's pending, only to return it. I need flexibility for my clients. Another client that had an extra recurring payment as error and because they were in (Pending Status) I could not stop the payment. I called Clover, and I was…

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. I think the ability to assign a category to a payment link is crucial. Our high school wants the ability to use payment links for fundraising but currently payment links all show up as "uncategorized". This would prevent us from holding concurrent fundraisers because we would not be able to easily determine who the funds belong to as they would all show as 'uncategorized'.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. Hello,
    In my business I'm using clover multiple times a day. With my service after each time we complete a service 99% of the time the customer give us gratuity. I started using the payment shortcut where I just text it to the client and they will pay at the end of my service via that link, can you please ask your app developer to add a Tip option for the shortcut link?
    It's an easy fix, right underneath the "Enter Amount" they should add a "Tip" option as well. Thank you and hope this will be fixed soon!

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. Hello, I have a client who would prefer to not have upcoming reminder emails sent to them. They only want an email sent when the card has been charged. There is not a way to turn this off in your system. It would be nice to have that option for my client.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. Only allow one discount per ticket or item

    1 vote

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    Deferred  ·  0 comments  ·  Discounts  ·  Admin →
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  17. Choose items that can be discounted or not discounted.

    1 vote

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    Deferred  ·  0 comments  ·  Discounts  ·  Admin →
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  18. Clover Online Ordering - need to be able to capture cardholder address so AVS can be performed.

    1 vote

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  19. The state of Tennessee is now charging taxes on mandatory gratuities or service charges. Most POS systems have updated to allow the users to add taxes to those fees (typically 18% or 20% gratuity) to pass the burden to the consumer. Clover has not added this option which is causing businesses using it to pay an additional tax amount each month. You will start to lose customers by not adding the option, I am sure.

    9 votes

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    1 comment  ·  Taxes  ·  Admin →
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  20. I need the business name and any notes/comments from the client added to the notification

    1 vote

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