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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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141 results found

  1. Opt Out of Arbitration Filing When Disputing Chargebacks

    The Clover Disputes page should offer merchants the ability to not pursue an arbitration filing in the event their chargeback dispute is rejected. Fiserv's existing Dispute Manager tool offers this, but Clover does not. Losing arbitration comes with fees of up to $500, and it is unfair to force every dispute to carry that risk when the means to avoid this risk already exist.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Update Recurring payments

    I hate that with Clover you can not update the recurring payments the day before the payment will be taken because it sends an invoice two days before the payment is due. It is not user friendly. I can not believe that there is not a way to print a report of failed recurring payments. I would take Payezz back in a second.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  3. processors receipts

    There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Edit the length of a transaction timeout

    There should be an option to change the length of time for a transaction to timeout. Hoping this is already in the works.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day

    Former First Data user here. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day? Would love for it to happen around 2-4am that way its already done when the business opens. Currently they start at 8-9am and end 9pm

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  6. Card reader timeout is fixed, need to be flexiable

    Allow me to customize card reader time out, current timeout period is too short for me.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. customer can remove their card info from the profile, thus cancelling recurring transaction function = BAD IDEA

    the recurring payment feature would be great except that the customer receipt gives them the option of removing their card information from their customer profile, thereby cancelling the whole process and making this a non-option for our equipment rental transactions.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  8. Transaction number

    Merchant would like transaction number to start at 00001 instead of 0000 or have option to set what number the transaction number starts with.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. More Refund Flexibility

    Need store credit option for item returns that do not qualify for a refund.

    3 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  10. Tip after payment

    My staff and customers are very upset there is not an option to select a tip after the payment option. I have called support and researched it and from your website there seems to be a way to code into the "tipmode" for ONSCREENAFTER_PAYMENT but no one has been able to tell me how to do it. I think it needs to be done on the backend from the dev team. Is there anyway we can make this a possibility? Thank you.

    3 votes
    Not at this time  ·  0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  11. Allow taxes to be auto-calculated on the Payments Service Plan without requiring an upgrade to Essentials

    Currently, if merchants wish to have sales tax calculated automatically, they must upgrade to the Essentials plan even though many do not use any inventory. Several merchants are being upgraded from a Legacy plan that would offer this ability and they do not want the additional features of Inventory, even basic Inventory, so are asking to allow Taxes to be added to Payments plan, or else maybe create an in between service plan that just adds taxes without inventory.

    1 vote
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  12. Add contactless capability to the Solo!!

    Add Contactless capability to the Solo

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. USB pay display APP

    I use USB Pay display and it needs an option to disable manual entry of card numbers. Had a customer scam where they pretended to swipe but entered some other card manually and had a big chargeback dispute.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Clover Go Tap to Pay

    Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Linking with Wix Ecommerce Store pages

    Linking Clover Secure Payments as a permanent choice for Wix Stores Payment Providers. So, we do not have to use all the high priced regulars in the marketplace.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Flat tipping "above" a specific threshold

    For the Smart Tipping feature, flat tipping "below" a specific threshold is available in "Tip Suggestions". It would be nice to add flat tipping "above" a specific threshold as well. Some customers spend $200 to $300 and leave a $5 tip. The merchant can post a minimum tip amount on transactions over a specific dollar amount on the menu so the customer is aware. This would be a great feature to protect the waiters and waitresses.

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  17. Printing a list of customers in a recurring plan

    In PayEezy we could print a list of customers in each recurring plan. Is there a funtion to print these lists?

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  18. pre authorization email or link to customers so we don't hear their card information

    pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Add TeleCheck Decline Reason Code

    For clients using TeleCheck ICA on Clover, we need to provide a decline code for failed transactions. My client McCoy's used Payeezy for TeleCheck, and they were able to see the decline codes in Payeezy. Since they converted to Clover Gateway, they can no longer view these decline codes in the Dashboard. This is a critical loss of function they really need to manage their customer service experience.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  20. Screening Online Orders

    Will there eventually be a way to pre approve an online order (Accept/Decline)?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
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