255 results found
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DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa
DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...
NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL
AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
I have a busy gas station that ran a transaction for $81.12The clerk ran the card and the customer left
The Bookkeeper discovered a discrepancy that they were SHORT $79.42Was discovered the system approved…
22 votesThank you for your feedback on this issue. Clover does support partial authorization at the point of sale as required by most card networks. Rather than complex variations based on card type, MCC, and other parameters we have adopted a common implementation where the merchant is guided through a partial authorization workflow; e.g.
A $53 payment is attempted and the card is approved for $51.50
- This card has been approved $51.50
- The remaining amount dues is $1.50
- How would like to proceed; void initial payment or take next payment
We support these capabilities at the request of our acquiring partners to reduce costs associated with downgrades, non-participation fees, and the like.
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Add Fee as well as Sales tax via invoicing
this is not an option in the Virtual Terminal--only on Clover Go app
1 vote -
Reporting no longer shows a calendar when choosing custom date range. Merchant would like to have this option back
Currently when choosing custom date range on the sales overview tab, the UI presents a screen to type in the date. Merchant says that this is different from the calendar view that used to be there and would like it reverted back so he does not have to manually type in the dates whenever searching for a report.
1 vote -
Tax
As a quick service venue we advertise out pricing inclusive of tax. It would be extremely helpful for Clover to be able to have pricing inclusive of tax that backs out the defined sales tax percentage. Currently we are having issues with the tax being added on a base price rounding oddly and making pricing off by a few cents. Even allowing a net price to a higher decimal would correct this.
2 votes -
Tips on screen or print out on paper
We provide beauty services. The tips set up is On Printed Receipt. Sometime customer tell to add the tip but there is no way to add the tip until the transaction is printed out. Situation like this, I like to see the sales amount, tip amount, and total printed on the receipt. When I change the tips set up to On Screen, then if customer don't tell then there is no tip line on the receipt and as a result customer can't write any tip and that make a loss to our business. Can Clove do something about this?
4 votes -
State Tax Dues Miscalculated
As a Clover reseller, I'm receiving feedback that the taxes collected on taxable items sold is always off. State sales tax is a flat 8%. Clover's Tier 3 support is stating that they round DOWN on pennies, vs. up. This seems like it can leave a lot of room for error on taxes due. There should be no rounding and leave it at more concise number.
1 vote -
Geo Taxes for Travel/Event Merchants
Merchants who travel for events/pop-ups would love an automated tax adjustment based off the location they are in without having to manually update all their devices for each event.
Reporting for each city/state/country is essential with this automation.
EX: I make sales in Atlanta on Saturday and sales in Chattanooga on Sunday. When I filter "the last 7 days" it will show me "sales for atlanta/taxes" and "sales for Chattanooga/taxes"
Hope this is helpful and merchants often request this feature.
(maybe using cellular/wireless manager or wifi to recognize the location?)
1 vote -
Disable Manual Card Entry on ALL Clover devices
Only the full stations have this ability now. You should allow the merchant to completely disable the ability to key-in cards on all devices (compact, flex, mini). This can help businesses safeguard against fraudulent payments and prevent chargebacks. Currently, the merchant is at the mercy of their employees to not do this which can be risky.
1 vote -
Void an Incorrect Refund
We need a method to void an incorrect refund amount, ideally even if discovered after the customer has left. We have a case where store credit was given to the customer, but a partial credit card refund was also given. The partial credit card refund needs to be voided. No option to perform that was found.
Thank you!5 votes -
Print Receipts From Clover VT
Merchant is looking for the option to print a receipt when processing a payment on the Clover VT. Right now, the VT only offers the option to email the receipt or skip it altogether. Additionally, adding the ability to add other email addresses to receive a carbon copy, rather than just the owner’s email in the Clover dashboard.
3 votes -
Scalable Logo on Invoices
Scalable Logo on Invoices
Please allow uploaded logo to be sized proportionally to the invoice page.
I've uploaded different sized logo files and they all come out at the same very small size which cannot be recognized easily and is much smaller than the size of the heading at the top of the invoice.1 voteThank you for submitting your Idea to UserVoice.
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Separate Customer Profiles w/ Shared Phone, Email and CC info.
We need the ability to create separate customer profiles, even if they share the same phone number, email and/or CC info. Currently, when we create a new profile in the 'Customers' app and process a sale, adding the same phone number or credit card to another profile causes the system to merge the profiles. This overwrites data and links them as the same profile, depending on which one is edited and saved. We need the profiles with shared phone or card info, etc. to remain distinct and not merge automatically.
*Currently using the Payments service plan.
4 votes -
Easier Access to Creating Payment Links
Move the option to create payment links to the virtual terminal screen. It doesn't make sense to have to go through a settings menu to create a URL or QR code payment link.
2 votes -
Recurring
In Recurring payments, the merchent now does not have the ability to set up a start and stop date in the "Plan". We NEED this feature back. It also now runs the card as soon as you set up a "customer". ALSO VERY BAD. Please revert back to the original format with a start and a stop date and do not run "customer" until start date. This was a terrible "upgrade" and is making way more work for the merchant as now we have to manually run all of these payments every week/month.
2 votes -
Clover correspondence via payment link
I am with an agent bank speaking on behalf of the client. Need a more professional salutation for the email notification from the Clover hosted payment page link. We are going to lose a new merchant if we cannot get this edited. We have been told it is not an editable field, that it is a Global Clover Setup. Our client received an email from his client asking if our card processing was legitimate because they didn't think a professional program would address a valued client as "Hey" Your payment has been received.
This needs to be taken seriously and…1 voteThank you for submitting your Idea to UserVoice.
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Tipping With Emailed Invoices
I would like provide customers with the ability to add a tip on an invoice that is sent to them through email. Currently it allows me to add an order and tip amount. I don't think tips should be forced on anyone in any way and should be totally up to the customer for feeling services exceeded their expectations. Can you please make it so the customer has an option when completing payment on their invoice to add a tip to the total, so that they don't feel pressured and have the option to do so? Thanks and appreciate your…
2 votes -
Adding files to payment receipts
I need to be able to add files/images to payment receipts. I want to be able to add a qr code to the bottom part of all my receipts, so it can prompt my customers to go to a link. The only way I can somewhat do that now is if I put a link in the notes and my customers type it out on their devices letter by letter. I need to have them be able to scan it from their mobile devices (cameras) so it can take them to a link.
2 votes -
Account number
For a client to pay using the QR code for the hosted check out, please add a account/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
2 votes -
Virtual Terminal/New Sale: Select from Items List in Clover Terminal
For telephone purchases/payments, we would like the ability to pull/select from the Items list in the Clover Terminal into the New Sale on the Virtual Terminal. Should be able to show itemized list and total sale in the receipt sent to customer. Currently we can only enter a total sale amount, with a "Note for item or service" in a text box.
9 votes -
Manager set up recurring payments
I want to be able to have my staff or manager set up recurring payments for customers since I am membership based. It only allows admin/owner to create. Do not want employees to have access to admin/owner information.
1 vote
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