Skip to content
← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Submit all payment related Ideas here, regardless of the Merchant’s Restaurant, Retail or Services focus.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

141 results found

  1. tips issue

    Hello we have problem the waiter is only allowed to order and print reciept ! so when customer goes to pay at the cashier the tip goes to cashier.

    we also have another problem we can only scan with the order section .

    the scanner is not compatible with dining in app

    1 vote
    Deferred  ·  0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  2. Tap pay signature

    Your company doesn’t offer a signature option if the customer does in fact use the tap to pay option. I have had disputes over transaction and feel that a signature option for this could be another layer of protection for the retailer.

    1 vote
    Deferred  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Pre-Authorization Signature

    I take Pre-Authorizations at my business as a for of deposit holding the rental equipment.
    I would like to be able to have a signature pop-up for a Pre-Authorization authorizing that the customer will allow a transaction to be made on this pre-auth in the instance they do not return or return with rental equipment that has been damaged. More security for the retailer if disputed by the customer

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. Accepting checks or cash when "new sale " at dashboard

    the invoice option under "new sale" is very limiting. It does not allow to enter specific items, limited information for the customer, and will not allow to enter check or cash for payment. We had to add "invoiss" as an additional app in order to do business.

    1 vote
    Planned  ·  0 comments  ·  Admin →
    How important is this to you?

  5. Virtual terminal emailed receipts

    We were Moneris clients until recently, Moneris emailed receipt allowed you to add information like invoice numbers contained in the payment. Many of our clients have multiple locations and use one card to pay all of them. without that information they have to call or write us for help to reconcile the payment.....it creates more work for no reason. It would be useful to add a field for a string of a few characters.

    1 vote
    Started  ·  0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  6. Extend Void and Refund timeframes for PIN Debit

    Extend Void and Refund timeframes for PIN Debit cards. The current timeframe is 25 minutes for refund and 2-3 minutes for void. It is very frustrating when the choice to refund is cash or giftcard. We are a hospital and do not use those methods. It was also very frustrating that this information with the timeframes is not listed in any FAQ on the Clover site. There is no way to adjust this in the system and the answer that was given is that the system is built this way. It was not this way a year ago. This is…

    3 votes
    0 comments  ·  Voids  ·  Admin →
    How important is this to you?

  7. Rewards % off doesn't work

    Your rewards program needs a LOT of work and a LOT MORE INSTRUCTIONS posted. I was able to get a $ off discount to work, but that is not optimal for my type of business. I would like to offer a 5% discount after $100 purchase, but that doesn't work at all. There are so many broken pieces to the rewards "program" I hardly know where to begin. The pop-up box after the customer checks in asks for the amount of today's purchase; when that is entered, it automatically awards them points before it is even paid for. That is…

    1 vote
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. Surcharge Processing

    While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.

    The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.

    A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Customer web page to sign up for recurring payments

    Please create a way for customers to sign up for a recurring payment plan online.

    Our retail store has a subscription-based club, and we'd like to use the recurring payments feature to take payment and manage the club.

    I'd like to integrate this with our website, or for Clover to offer a webpage (similar to hosted checkout) where customers can sign up for the program. This would allow us to market the program and customers to sign up independently, without visiting or calling the store.

    Currently, customers cannot sign up for the program on their own. The only way is…

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. Use of TA Tokens in the VT

    merchant would like the VT to use and store TA tokens because they export the authorizations and run them through an API.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. payment links

    I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  12. Shared Tip between multiple servers

    My restaurant has a banquet space that hosts large parties where multiple servers are assigned to one check. The charged tip, however, will be assigned to only one server. I need to have the ability to share that tip between multiple servers. The server who ends up with the entire tip has overstated tips for their shift and the other server(s) have no tip recorded for their shift. I would request a way to reassign a portion of a charged tip.

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. Allow Cash as a tender type on Virtual Terminal

    Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  14. Utilizing Fraud Tools with COLO results in a high rate of decline/abandonment. .

    The QR Code order page doesn't even have a field for street address. Therefore, enabling AVS with street address results in a high rate of decline/abandonment. Same with ApplePay/Android Pay which don't require AVS or CVV. All Contactless payments in COLO decline with Fraud Tools enabled.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. ACH Recurring Payments doesn't have Puerto Rico as an ID State or as a State in general

    We have clients in our facilities in Puerto Rico who are very interested in using the new feature of ACH payments on recurring payments. But when they actually tried to use it in the states and the ID state, Puerto Rico (PR) is not included. Making it clear that Clover does not have this type of update for Puerto Rican customers. Please include this.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  16. Tipping based per transaction vs. on total ticket amount

    Hello,
    It has become aware that when splitting a ticket for a group who would like to pay separately, it calculated the suggested tip amount based on the total ticket and not their individual portion. This has created awkward situations at the end of our guest experience, in which they assume we are asking for a much larger tip than appropriate, Especially if it is a large group over 4 people. This only seems to happen on the large Station model and not the handhelds. I will be shopping for other POS systems.

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  17. Custom split & check overage

    When splitting a transaction I would like to remove the 2-ways, 3-ways, 4-ways, 5-ways and 6-ways. Only pay all and custom.

    When a customer writes a check for over the amount of the sale, the amount of the change to give the customer is given.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. QR code Scanner

    We are located in airport and quite often airlines issue meal vouchers to flyers. The voucher looks like the credit where it has credit card number, expiriation date, billing zipcode, and CVV. At the bottom of the voucher has the QR code. We have to manually input the credit number. We are looking for the way to scan the QR code as a payment since manual work taking a lot of time.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Allow for remove taking payments through virtual terminal.

    Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  20. PARTIAL REFUNDS !?!?!!? Still nothing after 2 years!?!?

    How is it that people have been asking for manual/partial refunds yet your company has yet to fix this simple issue that is avaible in other similar ECommerce products. I will be removing my accounts with you all this off-season if this is not added. As much as you are a nice product there are too many options in this market to pick from that are far less cumbersome to deal with when it comes to this COMMON/CONSTANT issue!

    5 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?
1 3 5 6 7 8
  • Don't see your idea?