387 results found
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Payment receipt signature vs customer copy
Before this week, the payment signature merchant copy did not show all line items, but when you selected "print receipt" on the next screen, the copy that printed (without signature line) showed line items and had proof of payment (last 4 dig). This was ideal, as it saved paper on the copy that we keep, but had all info for the customer IF they wanted that printed.
Suddenly this week, it is all or nothing - selecting to show line items prints them on both copies, unselecting removes it from both copies.
Can they have separate customization settings?1 voteThank you for submitting your Idea to UserVoice.
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Digital Gift Card Reporting- Complementary
If a gift card for a merchant is purchased online, the Clover reporting labels the status as Complementary. This is confusing to the merchant because it seems the card was provided for free/complementary instead of being paid for. It would be helpful to show the status as PAID and even reflect it was sold online so that it's not tied to an employee name/ID since they were not responsible for the sale.
6 votesThank you for submitting your Idea to UserVoice.
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2in1 Request: Sales Tax Drop Down Menu & Link to Live Tax Rates on Clover
Part 1: Please add a SALES TAX DROP DOWN MENU when Placing Order in register screen (3 dot menu upper right), before Pay button is tapped. Currently I see the option to REMOVE TAX or ADD TAX (in that 3 dot menu) on this screen, on my Clover Flex Demo, but time saver to have drive tap menu, tap city/tax or zip/tax and be done. Mobile businesses/drivers (plumbers, delivery, contractors, gravel, etc.) don't have time to open SET UP App, tap TAXES button, then select proper City/Tax combo, and hope they chose correct one. Too many chances for error, some…
2 votes -
TPS tax only option in Quebec is a must
AN ABSOLUTE MUST IN QUEBEC!!! Add optional sales TAX button in addition to : Taxable, non-Taxable and prescription like I have in my pharmacy. I need the option of TPS only as Quebec has abolished TVQ on many items as of July 15 2026. I have no product inventory and no POS system in my pharmacy as I am too small and creating a list is impossible. We select ourselves the sales tax option as we enter price manually
1 voteThank you for submitting your Idea to UserVoice.
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Tip options
option to pick what type of sale we are running. So, it can have an option for a tip or not an option for a tip.
We would like the tip option to show when collecting payment for services rendered by the esthetician IE: Facials, but not to show for collecting payments for the doctor. IE: copays or deductibles.
3 votesThank you for submitting your Idea to UserVoice.
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Edit Recurring Payments
Allow merchant to edit recurring payment amount one time. Sometimes the merchant has members that either pay partially in another form or get a discount for one reason or another and it would be nice for a single month's billing to be edited. Another option would be to allow split payments.
1 voteThank you for submitting your Idea to UserVoice.
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Different date ranges
Merchant is looking for doing recurring billings every 4 weeks, rather than monthly. Adding this as a feature would be great.
2 votesThank you for submitting your Idea to UserVoice.
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Customer Information Pop-up before Payment screen
Currently, when an order is completed and "Pay" is selected, Clover immediately opens the payment screen. To add a customer's name or phone number, staff must go through additional steps, which slows down the checkout process during rush hours.
Request: Before displaying the payment options (Cash/Card), show a simple pop-up with fields for:- Customer Name
- Phone Number
- Skip Button
This would make customer information collection much faster and more efficient, especially during busy periods.
1 voteThank you for submitting your Idea to UserVoice.
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Cash Discount for EBT customers
We need for EBT to get the discount as cash paying customers on cash discount according to FNS 7 CFR 278.2(g) we are not compliant.
1 voteThank you for submitting your Idea to UserVoice.
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Payments & Voids
If a payment trx. took place and then subsequently voided then the printed receipt should not mention "Credit Card Sale". Its misleading.
It should print 2 separate receipts. One for Payment(indicating a positive amount) & the other one for Void (indicating a negative amount).
1 voteThank you for submitting your Idea to UserVoice.
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Flexibility with Fields on Payment Form
Have the ability to move the Custom and Note fields above contact info fields for those of us using the form for donations
1 voteThank you for submitting your Idea to UserVoice.
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add descriptions to individual items in an order
Merchants need the ability to add descriptions to individual line items on orders and invoices. Item names alone are often not enough, especially for service-based businesses that must document work for insurance claims, reimbursements, or audits.
Item-level descriptions would allow merchants to clearly explain services performed directly on the invoice, improving clarity and professionalism.
Adding this capability would support more complex service use cases and help Clover remain competitive.2 votesThank you for submitting your Idea to UserVoice.
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Need to greatly improve security on Flex devices, the security is severely lacking
The option to DISABLE "manual card entry" for certain devices needs to be added. Most merchants will not use this option due to inability to successfully dispute chargebacks through this payment method. There are also many fraudulent transactions that happen through manual card entry. Buying a list of stolen credit card information is dirt cheap so chances of someone providing real information is close to nonexistent.
Security is nonexistent with flex devices. If a bad actor were to press the "X" or "back" button from the payment screen on clover dining, they are able to access other options that no…
1 voteThank you for submitting your Idea to UserVoice.
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Create an option to allow staff to select offered tip amounts based off of 1. Total bill or 2. Current transation
Hello, a lot of my staff are being stiffed due to the current set up of the tip options in Clover. The tip is only charging tip amount based off of the transaction rather than the whole bill.
Ex. $100 Bill: Customer pays $90 Cash, $10 card. Recommended gratuity amount will be based on the $10 amount ONLY resulting in a $2 tip for a $100 bill.1 voteThank you for submitting your Idea to UserVoice.
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Disputes
Today only the owner can see disputes/chargebacks in the Clover dashboard, creating a permission setting so "Admins" or another role can have access to the disputes section. This would allow any user with the permission to see, challenge or accept disputes, along with submit the documentation.
4 votesThank you for submitting your Idea to UserVoice.
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Healthcare Service - Customizable payment info Fields
For the Healthcare service plan there should be a customizable option under Ecommerce to add data elements perinate to patient data (Patient ID/Acct #/Encounter # / ect.).
1 voteThank you for submitting your Idea to UserVoice.
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taxes applied to discounts
We need our Clover discounts to calculate on the Gross sale amount (pre-discount) not the net sale after the discount. This is a state requirement and I cant get it changed. IT remoted in to our divice and could not fix it either. How to I change how the tax is calculated when a discount is given?
2 votesThank you for submitting your Idea to UserVoice.
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ability to add tax before applying discounts per some state regulations
Merchants requires Tax to be applied to Orders prior to any Discounts per their State's requirement (Hawaii)
2 votesThank you for submitting your Idea to UserVoice.
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Enhanced Chargeback Visibility
Currently, only the Owner is able to view and act on chargebacks in the Dashboard. For larger companies, the Owner rarely has a role in day-to-day operational issues like disputes. If we want to sell Clover to larger and multi-location businesses, we need Admins and Managers to be able to view and respond to disputes just like the Owner can. Please consider and implement this enhancement as soon as possible.
5 votesThank you for submitting your Idea to UserVoice.
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Healthcare SAAS needs custom fields for Clover hosted checkout/payment links
Healthcare SAAS needs custom fields for Clover hosted checkout/payment links
1 voteThank you for submitting your Idea to UserVoice.
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