138 results found
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Add a Tax Inclusive Option
You should have a tax-inclusive item where you can see the price of an item and it automatically subtracts the sales tax in reporting and reports the item revenue.
236 votesHello - Thanks for sharing. Can you share the feedback in detail with the exact use case?
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recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
84 votesHello - Thank you for reaching out. We are planning to add merchant notifications on the payments link later this year.
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Exchanges with more flexibility
We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.
12 votes -
Note field needed in Payment Link
Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
11 votesThank you for submitting your Idea to UserVoice.
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DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa
DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...
NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL
AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
I have a busy gas station that ran a transaction for $81.12The clerk ran the card and the customer left
The Bookkeeper discovered a discrepancy that they were SHORT $79.42Was discovered the system approved…
11 votesThank you for submitting your Idea to UserVoice.
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tax on gratuity
The state of Tennessee is now charging taxes on mandatory gratuities or service charges. Most POS systems have updated to allow the users to add taxes to those fees (typically 18% or 20% gratuity) to pass the burden to the consumer. Clover has not added this option which is causing businesses using it to pay an additional tax amount each month. You will start to lose customers by not adding the option, I am sure.
9 votesThank you for submitting your Idea to UserVoice.
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The virtual terminal
The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.
6 votesThank you for submitting your Idea to UserVoice.
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Hosted Payment Page customization
The Hosted Payment Page within Clover needs to have the option for a business to put exactly what the client is paying for on the HPP. For example, line items for options like invoice #, customer #, etc. These should be customizable & potentially made to be either optional or mandatory. Other Hosted payment page options have this.
6 votesThank you for submitting your Idea to UserVoice.
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Partial Refunds on Payment links and HCO
partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:
- Virtual Terminal or Physical Clover Terminal Transactions:
o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.
o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.
- Payment Links or HCO (Hosted Checkout) Transactions:
o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.
o…
5 votesThank you for submitting your Idea to UserVoice.
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Alphabetical Search
Please make the recurring payment page alphabetically by plan name! I'm not sure why it wouldn't have been built that way from the start.
5 votesThank you for submitting your Idea to UserVoice.
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Print Receipts From Clover VT
Merchant is looking for the option to print a receipt when processing a payment on the Clover VT. Right now, the VT only offers the option to email the receipt or skip it altogether. Additionally, adding the ability to add other email addresses to receive a carbon copy, rather than just the owner’s email in the Clover dashboard.
4 votes -
Customers setting up recurring payments
I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation
As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments
4 votesThank you for submitting your Idea to UserVoice.
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PARTIAL REFUNDS !?!?!!? Still nothing after 2 years!?!?
How is it that people have been asking for manual/partial refunds yet your company has yet to fix this simple issue that is avaible in other similar ECommerce products. I will be removing my accounts with you all this off-season if this is not added. As much as you are a nice product there are too many options in this market to pick from that are far less cumbersome to deal with when it comes to this COMMON/CONSTANT issue!
4 votesThank you for submitting your Idea to UserVoice.
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tip online order
Being able to remove the tip options in online orders.
4 votesThank you for submitting your Idea to UserVoice.
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cash
A system that tallies or knows how much cash is in the register. We have a cash and card-based business and we need to keep track of what's going in and out of the register especially when we have staff on shift
4 votesThank you for submitting your Idea to UserVoice.
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Void Cash Transaction
Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.
3 votesThank you for submitting your Idea to UserVoice.
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Payment Link should not allow duplicate payments
A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.
3 votesThank you for submitting your Idea to UserVoice.
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Virtual Terminal/New Sale: Select from Items List in Clover Terminal
For telephone purchases/payments, we would like the ability to pull/select from the Items list in the Clover Terminal into the New Sale on the Virtual Terminal. Should be able to show itemized list and total sale in the receipt sent to customer. Currently we can only enter a total sale amount, with a "Note for item or service" in a text box.
3 votesThank you for submitting your Idea to UserVoice.
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Pause Individual Card
Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.
3 votesThank you for submitting your Idea to UserVoice.
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Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Currently you can only change the header and footer info.3 votesThank you for submitting your Idea to UserVoice.
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