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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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141 results found

  1. Account number

    For a client to pay using the QR code for the hosted check out, please add a account/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Void option

    PLEASE for the love of god, add a void option, or an option to change payment methods if someone made a mistake, to the register app. It’s so difficult when doing bookkeeping, and calculating commissions for contractors, as it still counts as income.

    1 vote
    0 comments  ·  Voids  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. Offline Payment printed on the Receipt

    Hello,

    I would like to confirm whether it is possible to display an indication for "Offline Payment" on merchant receipts when transactions are processed without a network connection on the Clover device. Currently, there is no specific indication when an offline payment is made, which may cause confusion for merchants.

    Could you please verify if this can be implemented so that receipts clearly state "Offline Payment" in such cases? Your confirmation on this matter would be greatly appreciated.

    Thank you.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. VARIABLE DISCOUNT

    Hello,
    We need to be able to apply either
    1. A variable discount to orders, or
    2. A percentage that is not a whole number. Can you please help us to make Clover a better fit for Retail?

    1 vote
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Custom fields - Hosted Payments Page Enhancements

    Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. Buy 2 get $x off

    Is there a way to set up Clover POS so that when 2 items are scanned, a discount amount automatically get applied to the order?

    Example: Red Bull is running a Promo, a single can of 8.4oz red bull sells for $2.99. If customer buys 2 cans of either of the same kind or different flavor, they would get $1 off; 2 for $5.

    I know that Clover can offer customer discount where it can be applied at the register, but I don't want my employees to abuse this, and used it on something else that's not Red Bull. If…

    2 votes
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. Sales Tax on Exchanges

    When a customer is exchanging an item of the same price, there should be a way to disable Sales Tax so that it is not re-added to the order. The customer already paid the sales tax when the original purchase was made. If tax is added to the exchange then the customer is paying same sales tax TWICE.

    1 vote
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. The ability to STOP or Remove (PENDING STATUS) in recurring Payments

    If I have a client that has a payment due in 5 days, but they wish to pay today but their payment is on (pending status). I can't remove them from a pending status. I can remove the payment plan and delete it, and that payment will still be pending. I would have to charge them, leave the payment that's pending, only to return it. I need flexibility for my clients. Another client that had an extra recurring payment as error and because they were in (Pending Status) I could not stop the payment. I called Clover, and I was…

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Ability to categorize payment links

    I think the ability to assign a category to a payment link is crucial. Our high school wants the ability to use payment links for fundraising but currently payment links all show up as "uncategorized". This would prevent us from holding concurrent fundraisers because we would not be able to easily determine who the funds belong to as they would all show as 'uncategorized'.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. payment reminder emails

    Hello, I have a client who would prefer to not have upcoming reminder emails sent to them. They only want an email sent when the card has been charged. There is not a way to turn this off in your system. It would be nice to have that option for my client.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. Only one discount per ticket/item

    Only allow one discount per ticket or item

    1 vote
    Deferred  ·  0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

  12. Make items discountable or not discountable

    Choose items that can be discounted or not discounted.

    1 vote
    Deferred  ·  0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

  13. AVS

    Clover Online Ordering - need to be able to capture cardholder address so AVS can be performed.

    1 vote
    Deferred  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. payment link notification

    I need the business name and any notes/comments from the client added to the notification

    1 vote
    Not at this time  ·  0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  15. Print Receipts From Clover VT

    Merchant is looking for the option to print a receipt when processing a payment on the Clover VT. Right now, the VT only offers the option to email the receipt or skip it altogether. Additionally, adding the ability to add other email addresses to receive a carbon copy, rather than just the owner’s email in the Clover dashboard.

    5 votes
    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  16. round amound when paying with cash

    For cash payments, we have found that prices are not rounded.

    For example, a purchase of $1.27 rounded up to $1.30 or

    When refunding, instead of $3.02, round up to $3 or instead of $2.78, round up to $2.80.

    This worked very well on our old cash register system.

    1 vote
    Not at this time  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Email Entry

    Currently, the staff can find me as a user/contact and then place my order in order to auto-fill my email address when i make payment.

    The problem is, the all the staff don't know me so i have to type my email all the time which is frustrating. Why not remember my details based on card details like other stores.

    1 vote
    Deferred  ·  0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  18. Refund items from transactions & fees attached

    On the Clover Dashboard, you are able to go to a transaction and refund a specific item from that receipt, but there is not option to refund the taxes/fees or not. On the device itself, however, I cannot select a specific item within a receipt to refund, but when I manually type in the amount to refund, I AM given the option to refund taxes/fees or not.

    We should be able to do identical processes with this on the device AND the dashboard. We want to track the specific items refunded, but we cannot do that without paying the credit…

    1 vote
    Under Review  ·  0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  19. Remove sales tax for cash only transactions

    Create an option to remove sales tax for cash only transactions without having to manually remove sales tax.

    1 vote
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  20. Apply manual entries to invoices.

    I have elderly customers who don't know how to make payments with their phones so I do so manually. I should be able to apply the payment to their invoices. How does your website not have this feature? It seems like basic accounting should be included so I can track all my transactions and separate them by category and type.

    1 vote
    Under Review  ·  0 comments  ·  Admin →
    How important is this to you?
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