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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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381 results found

  1. AN ABSOLUTE MUST IN QUEBEC!!! Add optional sales TAX button in addition to : Taxable, non-Taxable and prescription like I have in my pharmacy. I need the option of TPS only as Quebec has abolished TVQ on many items as of July 15 2026. I have no product inventory and no POS system in my pharmacy as I am too small and creating a list is impossible. We select ourselves the sales tax option as we enter price manually

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  2. Allow merchant to edit recurring payment amount one time. Sometimes the merchant has members that either pay partially in another form or get a discount for one reason or another and it would be nice for a single month's billing to be edited. Another option would be to allow split payments.

    1 vote

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  3. Currently, when an order is completed and "Pay" is selected, Clover immediately opens the payment screen. To add a customer's name or phone number, staff must go through additional steps, which slows down the checkout process during rush hours.
    Request: Before displaying the payment options (Cash/Card), show a simple pop-up with fields for:

    • Customer Name
    • Phone Number
    • Skip Button

    This would make customer information collection much faster and more efficient, especially during busy periods.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. If a payment trx. took place and then subsequently voided then the printed receipt should not mention "Credit Card Sale". Its misleading.

    It should print 2 separate receipts. One for Payment(indicating a positive amount) & the other one for Void (indicating a negative amount).

    1 vote

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    0 comments  ·  Voids  ·  Admin →
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  5. Have the ability to move the Custom and Note fields above contact info fields for those of us using the form for donations

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    1. The option to DISABLE "manual card entry" for certain devices needs to be added. Most merchants will not use this option due to inability to successfully dispute chargebacks through this payment method. There are also many fraudulent transactions that happen through manual card entry. Buying a list of stolen credit card information is dirt cheap so chances of someone providing real information is close to nonexistent.

    2. Security is nonexistent with flex devices. If a bad actor were to press the "X" or "back" button from the payment screen on clover dining, they are able to access other options that no…

    1 vote

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  6. Hello, a lot of my staff are being stiffed due to the current set up of the tip options in Clover. The tip is only charging tip amount based off of the transaction rather than the whole bill.
    Ex. $100 Bill: Customer pays $90 Cash, $10 card. Recommended gratuity amount will be based on the $10 amount ONLY resulting in a $2 tip for a $100 bill.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  7. For the Healthcare service plan, there should be a customizable option under Ecommerce to add patient specific data elements. (Patient ID, Acct #, ect. )

    2 votes

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  8. For the Healthcare service plan there should be a customizable option under Ecommerce to add data elements perinate to patient data (Patient ID/Acct #/Encounter # / ect.).

    1 vote

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  9. It would be great to see what payments happened offline through the web portal. It would be immensely helpful when companies with multiple locations receive notice of offline payments having been made.

    This way we can verify that everything held was processed correctly and reflecting in our totals without having to go to each site and view the transactions ourselves manually.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  10. Healthcare SAAS needs custom fields for Clover hosted checkout/payment links

    1 vote

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  11. We would like to be able to apply discounts to specific and multiple items/categories. It is extremely time-consuming to individually and manually apply the same discount to 5 different items within the same order/transaction. Giving us the ability to make some discounts item-specific would prevent employee mistakes (missing an item's discount), speed up transaction time, and improve our Clover experience.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  12. We have a few "in house" accounts with a custom tender that are used for the accountant to send monthly bills out. but the people like to tip and they like to put the tip on their accounts. we would really like to give them this ability and put up a tip screen that would let them tip the server and then those tips be posted in the server's tips for the end of the night.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. There needs to be an option to stop the native Clover cash discount when a promo is being run. For example 2 gatorades are $5.50. This should be the cost no matter if the customer is using a card or cash. It is a set promo not dependent on tender type. There is no way to remove the cash discount from an item based on quantities purchased. If a customer is purchasing a single gatorade all cash or card prices should be normal, but if the customer is purchasing 2 gatorades there is a set price. I have tried all…

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  14. If 2 guests get different discounts, there should be a way to split it or customize it for 2 guests.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  15. Ability to select more than one customer card at a time

    2 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  16. Merchants would like the ability to perform manual closeout from the Clover Go application

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Currently if a line item is associated with the order, merchants are not allowed to process partial refunds via the web dashboard unless an item is selected. Please add the same functionality available within the refund application at the device level which allows merchants to key specific amounts for refunds.

    2 votes

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  18. We have a custom tender type "Payroll Deduct". When a return is made with this tender type we need to be able to refund to "Cocoa Gift Card" as we cannot refund to a person's paycheck after the fact. Please allow cross-tender refunds.

    1 vote

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  19. Currently, customers sign up for rewards at the POS and then the merchant has to go to the customer application after the purchase has occurred and the rewards account has been created to edit and add name/birthday/ect

    Alternatively, the customer can create their account in the Clover app and this information will populate automatically.

    Merchant's want to be able to actively edit rewards accounts in register at the time of creation so that they can have a seamless flow that does not require the customer to stay after their purchase to open the customer application and provide additional information.

    This…

    2 votes

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    Under Review  ·  0 comments  ·  Discounts  ·  Admin →
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