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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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325 results found

  1. Today only the owner can see disputes/chargebacks in the Clover dashboard, creating a permission setting so "Admins" or another role can have access to the disputes section. This would allow any user with the permission to see, challenge or accept disputes, along with submit the documentation.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Currently, the only option for merchant to determine sales activity on a payment link is to go to the transactions app>filter by other payment devices>filter by payment links> and filter by payment link name, then export that sales data for each of their links. This should be an option in the reporting app as a toggle for filter so merchant has to go through less hurdles to get their sales data when using payment links. The application also does not show in the export of transactions unless filtered before hand.

    2 votes

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  3. Separate access control of VOID from REFUND. Out merchant site policy does not allow cashiers to issue refunds, but allow to VOID any transactions that are result of an error. As of today, the access to VOID is controlled by the access to REFUND. Since we cannot enable cashiers to issue REFUNDS by the policy, we cannot enable cashier to void transactions due to the system control limitation. This reduces our customer's satisfaction when we cannot fix an error by voiding a transaction. Please separate access control to VOID from REFUND.

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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  4. In order for Clover to work in grocery or C Store, we must have the ability to separate EBT eligible items in Clover and automatically remove taxes on those EBT items when someone is paying with EBT. Then, they should have the option to pay for the rest of the non ebt items with another form of payment. Otherwise it is a manual process of creating two orders.

    6 votes

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    0 comments  ·  Taxes  ·  Admin →
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  5. My customer would like the ability to customize the payment page for each payment link they have created. They are looking to accept donations, but also sell tickets through the Clover Payment Links, and wanted to have different Custom Fields and/or footer text on each of the payment pages.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  6. For itemized invoices, I have a merchant who is mobile and does business in different 2-States. In the dashboard, please allow merchants to toggle in-between the different sates so merchants can apply the correct State taxes.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  7. For merchant's that use the "Sell Gift Cards Online" feature, it would be great if there were a settings section to make some customizations or adjustments to the landing page such as:
    1. Ability to upload a gift card image so it's not just the green clover gift card image
    2. Ability to adjust what the default gift card purchase amount shows (currently it defaults to $5.00 in the amount field). It would be great if you could set the default amount in the amount field to something different.
    3. Ability to have preset amounts to select for the gift…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. on invoices, offering a price with credit card and then an ach/cash price.

    2 votes

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  9. We’d love to see a Clover Managed surcharge solution, where the Merchant only see’s the original charge and Clover manages paying out all of the fees with the 3%. With this the merchant would not see the withdrawal at the end of the month for all of the fees.

    3 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  10. Clover should adjust item quantity if an item is returned

    2 votes

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  11. When we ship the Flex and the Pocket, we should have the Refund function turned off for all roles along with Manual Transaction. Clients are being defrauded as card holders will refund large amounts on multiple cards. Shipping the device with the default of those two functions being turned off, would save a lot of clients, time and money.

    1 vote

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  12. Saves an extra step. This was a favorite feature for many business owners who used other systems

    1 vote

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     ·  0 comments  ·  Other  ·  Admin →
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  13. Many businesses prefer not to print customer receipts, yet still want the ability to bypass the receipt screen entirely for a faster checkout experience

    2 votes

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  14. 40% of QSRs and 25% of FSRs frequently request that this feature be accessible directly from the Clover device instead of being limited to the Dashboard

    1 vote

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  15. E.g., Servers want the payment receipt to automatically print, but the bar does not

    1 vote

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  16. Currently, Clover receipts display only the payments made and do not show the remaining balance. As a
    result, merchants have to manually write the remaining balance on each receipt

    1 vote

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  17. This feature would guide the cashier step-by-step through counting each denomination: pennies, nickels, dimes, quarters, and bills ($1s, $5s, etc.), and automatically total the amount to verify whether the cash drawer balances correctly or is over or under

    1 vote

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  18. FSRs have requested the ability to include tip suggestions on the printed bill as well, especially for cash paying customers

    2 votes

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     ·  0 comments  ·  Tipping  ·  Admin →
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  19. In many cases, such as salad or sushi stations, cooks prefer thermal printers, but still need two copies of each order receipt

    1 vote

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  20. Many restaurants take deposits. Now the server is not getting tipped on the deposit amount

    1 vote

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     ·  0 comments  ·  Tipping  ·  Admin →
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