351 results found
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Request to Correct Invoice Number Display in Customer Emails
We’re asking for two updates to how Clover shows invoice information in customer "Invoice" emails.
Issue:
When we enter our own invoice number into the “Invoice Number” field in Clover, this number does not appear in the email sent to customers. Instead, the email shows Clover’s internal transaction number, which is also labeled “Invoice Number.” This creates confusion because the number in the email does not match the customer’s actual invoice.We can manually add our invoice number to the notes field, but that causes unnecessary duplicate entry.
Requested Fixes:
Rename Clover’s internal invoice number to “ID”
- This matches…1 voteThank you for submitting your Idea to UserVoice.
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Allow Canadian Customers to Choose Language(s) - French looks like Phishing email for English Customers
Please update the system to allow Canadian customers to choose the language used in their payment requests.
Many English-speaking customers in Canada do not have French language settings enabled on their computers. Because of this, French accented letters and other special characters appear as blank boxes instead of readable text. These boxes are showing up throughout the invoice requests and make the emails look unprofessional.
We’ve also received feedback that the payment request appears to be a phishing email due to these display issues.
For these reasons, it’s important to allow customers to select the language that will display correctly…1 voteThank you for submitting your Idea to UserVoice.
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Receipt length needs to be customizable
Currently, the emailed/texted receipts are over one page, which causes issues with printing. Clover should allow the merchant to remove extra space in the receipt or remove certain fields (I understand some fields should not be removed, but there should be more options). There is a lot of empty space on the receipts that can be removed.
This can apply to printed receipts from Clover hardware as well. That is one of our #1 complaints that the receipt is very long. Allow merchants to remove extra space/extra fields.
1 voteThank you for submitting your Idea to UserVoice.
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Get rid of the void option
For the past 6 years at the end of a transaction it gives the customer options for a receipt, text, email, print, the NONE. Well, a couple of weeks ago that somehow changed. Now the options are text, email, print or VOID. I can't tell you how many transactions customers have accidentally voided and I haven't been paid for thinking they are clinking none for no receipt. WHY WAS THIS CHANGE MADE?!
1 voteThank you for submitting your Idea to UserVoice.
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ability to reprint invoices
Merchants need the ability to reprint the original invoice to send to a different email. Many customers request the invoice be sent elsewhere, and its usually a few days out, and if they create a new invoice, they receive calls that they never engaged with the Merchant on the new date of the Invoice.
2 votesThank you for submitting your Idea to UserVoice.
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Automatic Email Receipt
We would like all transactions processed through our CloverGo units to be e-mailed to our Accounts Receivable e-mail address in the office regardless of how (or if) the customer chooses to receive their receipt. This should happen in the background without the employee even thinking about having to click a button or check a box. This should be an account setting or optionally an employee setting.
2 votesThank you for submitting your Idea to UserVoice.
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Add Venmo/Paypal option on Invoices/Links
Add the QR code or link for Paypal/Venmo to invoices or payment links or even hosted checkout.
8 votesThank you for submitting your Idea to UserVoice.
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Clover for Fleet Cards
Allow feet card payments such as WEX on Clover devices.
1 voteThank you for submitting your Idea to UserVoice.
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Logo Printing Ability From Clover Dashboard
The option for businesses who have SOP for printing Invoices should have the ability for their business logo to show. Merchants who depend on branding for their business and to their customers use their logo for this purpose. The current option to only show when emailed or printed on a receipt are great but the option to have the logo show when printing would provide consistency across the Clover environment for merchants using their logos.
1 voteThank you for submitting your Idea to UserVoice.
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Retrievals
Merchants cannot respond to retrieval requests thru Clover even though the merchant gets a Clover email that they have a certain amount of time to respond to what the email makes it seem is a Chargeback. Either stop merchants from getting these emails to respond when they can't OR add the functionality to respond to Retrieval Requests in Clover like Chargebacks.
2 votesThank you for submitting your Idea to UserVoice.
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Descriptive declines
Declines should show the native network response on the Clover dashboard so merchants can know why a payment declined. Ideally, the decline reason should also show on the hosted checkout at time of sale.
This includes Telecheck declines: currently, some Telecheck declines do not even show up on the dashboard at all. This leads people to believe that there is a front-end error instead of a decline.
Having detailed decline descriptions pulling from the native network response code would help in troubleshooting declines immensely.2 votesThank you for submitting your Idea to UserVoice.
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French translation
More option in french, a lot of plan are not available in french
2 votesThank you for submitting your Idea to UserVoice.
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tips on certain items
specify that certain items be excluded from the automatic tip calculation
1 voteThank you for submitting your Idea to UserVoice.
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Improve Recurring Payments: Card-Present Enrollment + Customer Payment Links
We operate a membership-based gym and rely heavily on recurring billing.
Currently, Clover requires us to manually enter card information into Virtual Terminal to create recurring payment plans. This creates two major limitations:
When customers are physically present, we cannot swipe/tap their card on the Clover device and directly enroll them into a recurring plan. Instead, we must manually key the card into Virtual Terminal. This increases friction and introduces unnecessary card-not-present risk when the card is physically present.
There is no option to send a recurring payment signup link where customers can securely enter their own card information to…
2 votesThank you for submitting your Idea to UserVoice.
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Dashboard (default merchant)
We have several merchants who moved their processing to us for improved service. Many of them previously used Clover, and when the owner logs into the dashboard, they are automatically taken to their old, closed Clover account from their prior processor. It would be helpful if the system offered a selection screen before redirecting to the dashboard, or allowed the user to set a preferred default account upon login.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to remove Digital Payments HCO/Payment Link
Ability to remove digital payments (Google/Samsung/Paze) from HCO. These payment types do not allow for the customer to enter mandatory fields that have been set by Merchant. It buy passes the field requirements.
2 votesThank you for submitting your Idea to UserVoice.
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Allow tipping on gift card payments
Currently, customers are not able to add a tip when paying with a gift card. This creates friction at checkout, especially for service-based businesses such as restaurants, cafés, and salons where tipping is expected.
Other POS systems allow customers to add a tip using the remaining gift card balance when sufficient funds are available.
We would like Clover to support tipping on gift cards, with the tip deducted from the card balance just like a regular payment.
Benefits:
• Better customer experience
• Increased employee tips
• Faster checkout process
• More competitive feature vs other POS systemsThis feature…
3 votesThank you for submitting your Idea to UserVoice.
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Need to be able to send an invoice to another email other than original email
We need to be able to send an invoice to another email other than original email WITHOUT creating a new invoice number. For accounting purposes, this new invoice number can create a nightmare.
2 votesThank you for submitting your Idea to UserVoice.
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Exclude tax from tip calculation
Clover currently calculates the tip suggestions on the total, including taxes. There should be an option to show tip suggestions based on total BEFORE taxes. Customers shouldn't be forced to tip on taxes...
2 votesThank you for submitting your Idea to UserVoice.
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Invoice Remit Payment by cash/check/in-person card
When a merchant sends out an invoice and someone either walks in and pays by card in person or provides a check/cash, there is not a way to indicate the invoice was paid by another means. The only option in Clover is to Void the invoice, which messes up the record keeping for the business.
8 votesThank you for submitting your Idea to UserVoice.
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